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Technical Support

Contents

Technical Support

All Users

Students, Delegates, and New Admits

Students

Delegates

Admits

Faculty, Advisors and Staff (incl. student employees)

All Users

CalNet ID and Passphrase, CalNet 2-Step (Duo), bMail, bConnected, bCourses, Campus Directory, and other system errors, issues, or technical support is provided by IT Services or you can Submit a ticket.

Students, Delegates, and New Admits

Students

• Reach out to Student Tech Services (STS) if you have questions or difficulties with internet and WiFi, Zoom, device lending programs, campus software, your personal devices, security and much more. (510) 642-HELP, sts-help@berkeley.edu.

• Undergraduates including new admits with inquiries about financial aid, fees and billing, payments, and academic information including enrollment can contact Cal Student Central.
• Graduate students including new admits with inquiries about enrollment, GSI, research positions, residency, and forms can contact their advisor assigned in CalCentral or their department.
• Review CalCentral For Students for assistance.
• Request support for technical issues or errors you experience in CalCentral via Report an Issue.

• Review SIS Known Issues.

Delegates

• Review Delegate Access for information and assistance with common questions and setup instructions.
• Request support for technical issues or errors you experience in setting up your account or within CalCentral via Report an Issue.

New Admits

• Contact Admissions for assistance or status update on your application.
• Request support for technical issues or errors you experience in CalCentral via Report an Issue.

Faculty, Advisors and Staff  (incl. student employees)

Security - To request new or modify existing access to CalCentral or Campus Solutions complete Request System Access form linked from Student Information Systems page and answer the questions in each section.

Assistance with specific tasks:

• Academic Scheduling: Review the Scheduler’s Toolbox and email scheduling@berkeley.edu for further support.
• Grading: Review the Grading Resources provided by the Office of the Registrar. For all other grading concerns, contact egrades@berkeley.edu or 510-642-5042.
• Award Entry: Support for processes related to Award Entry are provided directly by awardentry@berkeley.edu.

General Assistance - For instructions and documentation, review Staff Resources.

Systems Request - To report issues, errors, or technical system support for CalCentral or Campus Solutions via Report an Issue after review of the SIS Known Issues.