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National Marine Aquarium Plymouth - Plan FAQs
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Tickets

What are the different ticket types?

There are tiered tickets that can be found on the seating map. Seated categories are Premium (front row), Zone A, Zone B, Zone C, and the standing category is the Balcony (Zone D).

Individual seats are not allocated with tickets, but rather zones. Due to this make sure to arrive early to be able to pick between which seats are available in your zone.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

How do I book a ticket for my carer?

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.

Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.

Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.

Here are some of the documents we accept:

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Venue information

Where is the experience taking place?

Plymouth National Marine Aquarium, Rope Walk, Coxside, Plymouth, PL4 0LF, in the event room (note that this does not include access to the entire aquarium).

How do I get to the venue?

Car

SatNav postcode: PL4 0DX

The National Marine Aquarium is located in the Coxside area of Plymouth. Follow the brown and white fish signs, which can be found on all entry roads into the city. The recommended route is via the A38 to Marsh Mills (Sainsbury’s) then along the A374 Embankment Road. The route for the Aquarium and Sutton Harbour Car Park (main parking for the Aquarium) is signposted from here.

Electric Vehicles: The closest EV chargers are located at:

Public Transport

Nearest Train Stop -
Plymouth Train Station (a 30-minute walk).

Nearest Bus Stop -
Royal Parade (CityBus numbers  70, 70A, 70B) - 10 min walk

St Johns Church on Exeter Street (CityBus numbers 5, 5a, 17, 18, 21, 21a, 50, 59, 85, 806) - 5 min walk

Barbican, (CityBus number 25) - 5 min walk

Sutton Road (CityBus number 48) - 5 min walk

Is there food served?

No food is allowed in the venue, but drinks can be purchased at the bar.

Can I bring animals?

Animals are not allowed, except for service animals.

 

Does this venue have disability access?

The National Marine Aquarium is committed to providing Access for All and is accessible by ramps and lifts throughout. There are a number of disabled parking bays on-site, as well as drop-off points for minibuses and coaches, and they also have a limited number of wheelchairs available on-site, free of charge and on a first-come, first-served basis.

The National Marine Aquarium provides full disabled toilet facilities.

Is there parking available?

Nearest Car Park - Sutton Harbour Car Park, 2m height restriction (6 min walk to the aquarium) - Pay and Display. Full information can be found on the Britannia Parking website.

Snapshot by Candlelight FAQs

What is “Snapshot by Candlelight”?

This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.

Can I buy “Snapshot by Candlelight” photos at the venue?

Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.

When is my picture taken?

Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.

When do I get my results?

You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.

In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity

Where do I have to go to have my picture taken?

The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.

How do I show proof that I have purchased the photo opportunity?

You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the  photographer at the venue in order for us to take your picture.

Are refunds allowed?

Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.