Last Modified: February 26, 2025  

DOORLOOP'S APPLICANT TERMS OF SERVICE

These Applicant Terms of Service (“Terms”) apply to all rental applications (hereinafter, “Rental Application(s)”) accessible or made via DoorLoop's Website and/or the Platform, and hosted by DoorLoop, Inc. and/or its corporate affiliates (together, “DoorLoop”), via which a customer of DoorLoop (i.e., property manager, landlord, property owner or other third party owning or managing property (hereinafter collectively, “Property Manager”), collects information about you, (hereinafter, “You”, “Your” or “Applicant”) to determine whether or not to accept You as a Tenant at a property owned and/or managed by a Property Manager.

BY ACCEPTING THESE TERMS ELECTRONICALLY BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY OTHERWISE COMMENCING OR COMPLETING ANY RENTAL APPLICATION, YOU AGREE TO THE TERMS AND CONDITIONS SET OUT IN THIS AGREEMENT (WHICH INCLUDE AN ARBITRATION CLAUSE). PLEASE READ CAREFULLY PRIOR TO ACCEPTANCE, SINCE ACCEPTANCE OF THESE TERMS IS A CONDITION TO USE OF DOORLOOP'S WEBSITE OR PLATFORM OR TO YOUR POTENTIAL ACCEPTANCE AS A TENANT, AND IF YOU OR THE LEGAL ENTITY THAT YOU REPRESENT (AS APPLICABLE) DOES NOT AGREE, YOU MAY NOT FILE A RENTAL APPLICATION OR USE THE PLATFORM.

  1. Applicant’s Understanding and Agreement - Rental Applications; Application Fee(s).

You understand and agree:

  1. That the Terms also incorporate (a.) DoorLoop’s Property Manager Terms of Service (https://www.doorloop.com/legal/terms), (b.) DoorLoop’s Privacy Policy; (c.) TransUnion Terms of Service (https://www.doorloop.com/legal/transunion) and Privacy Policy. (https://www.transunion.com/privacy/rental-screening-services) and (d.) DoorLoop's Tenant Portal Terms of Service (https://www.doorloop.com/legal/tenant-portal), as may be amended from time to time by DoorLoop.

To the extent any capitalized terms used in these Terms are not defined herein, such terms shall have the meaning set forth in the Tenant Portal Terms of Service.

  1. Those parts of DoorLoop's Website or Platform serve as a platform for others, including 3rd Party Providers  such as (but not limited to) Stripe (for payment processing) and TransUnion (for background checks/screenings).
  2. That DoorLoop does not own or manage the properties for which You are submitting this Rental Application, nor does DoorLoop enter into any rental agreements for such properties with the Property Manager(s).
  3. That DoorLoop is not a party to any transaction between you, the Property Manager, or any 3rd Party Provider(s), even if any such transaction is conducted on, through, or via DoorLoop's Website, the Platform or your Rental Application.
  4. That via the Rental Application, the Applicant is requesting that DoorLoop provide to the Property Manager, all information provided by the Applicant via this Rental Application, along with, where applicable, the Applicant’s full TransUnion screening report and details (including but not limited to credit history, eviction history and criminal background history), which may also include the Applicant's personal data (hereinafter collectively “Applicant Data”);
  5. That via Property Manager’s DoorLoop account and/or because You share (purposefully or inadvertently) a link with your Applicant Data, persons other than Property Manager, may gain and/or be given access to such Applicant Data without DoorLoop’s or Applicant’s prior knowledge or consent, and that DoorLoop shall not be responsible for such.
  6. That DoorLoop is solely acting as an intermediary with respect to the application, background check/screening and other fees (including the platform fee detailed below) being charged to You as part of this Rental Application (hereinafter collectively, “Application Fee(s)”), and does so by offering the Property Manager a means to electronically, via DoorLoop’s integration with certain 3rd Party Providers, collect the Application Fee from the Applicant.  
  7. That if DoorLoop is directed by the Property Manager to do so, DoorLoop may at the request of the Property Manager, charge the Application Fee directly to You.
  8. That the amount of the non-refundable Application Fee (which will be disclosed prior to Your paying the Application Fee) is determined by the Property Manager and will include an additional non-refundable platform fee payable to DoorLoop for a Your use of DoorLoop’s Platform to make a payment to a Property Manager for a Rental Application. Notwithstanding, in the event that You and Property Manager have agreed that the Application Fee is to be refunded by the Property Manager, or if a refund is required by law, then You understand and agree that such refund shall not be provided by DoorLoop, rather only by and at the sole cost of Property Manager.
  9. That in the event the Property Manager requests a TransUnion screening report on You subsequent to your completion of the Rental Application, or requests any subsequent Application Fee to be charged to You, You authorize:
  1. the full fee for such TransUnion screening report and the platform fee, and where applicable a subsequent Application Fee, to be charged to the payment method provided by You during your Rental Application; and
  2. DoorLoop to share the full results of the TransUnion screening report, including Applicant Data, with Property Manager;
  3. and knowingly request that DoorLoop, via its integration with 3rd Party Providers, provide the Application Fee(s) to the Property Manager;
  4. and knowingly agree that DoorLoop may retain a copy of Your Rental Application, whether completed or not, for internal record keeping and compliance purposes for the longest extent permitted by law.
  1. That You will address, exclusively with the Property Manager, all issues or concerns with respect to (a.) any Rental Application, (b.) the results of any TransUnion background screening report, and (c.) any and all Application Fee(s); and
  2. That except where the issue, with respect to a Rental Application, is solely attributable to a malfunction or error occurring with DoorLoop's Website or Platform, or  as otherwise required by law, DoorLoop shall have no obligation to become involved with (a.) any Rental Application, (b.) the results of any TransUnion background screening report, or (c.) any Application Fee(s).
  3. That should You be accepted as a tenant of Property Manager and thereafter desire to access the Property Manager’s Tenant Portal for the property, the prior to being able to access such Tenant Portal, You will be required to accept as a Tenant, and as a condition thereof, the Tenant Portal Terms of Service and, as required, any other agreements incorporated therein.

  1. Right to Use; Restrictions

Provided that You are lawfully authorized, DoorLoop hereby grants You a limited, revocable, non-exclusive, non-sublicensable, non-transferable right to:

  1. access and use DoorLoop's Platform solely for the purpose of filing and monitoring Rental Application(s), subject to Your continued compliance with these Terms. The restrictions set out in Section 5.b. of the Tenant Portal Terms of Service shall apply to Your use with the applicable changes. DoorLoop reserves all rights and Intellectual Property rights not expressly granted or licensed to Applicant under these Terms; and
  2. share the results of Your TransUnion background screening report and Applicant Data with others.  

All other Intellectual Property Rights on DoorLoop's Website, Platform or any other content or material of DoorLoop are expressly retained by DoorLoop and its licensors.

  1. Termination

DoorLoop may, for any reason or no reason, suspend or terminate Your access to and/or use of the Rental Application platform for any reason or no reason and without providing notice of any kind. Likewise, You may terminate or withhold your Your Rental Application (without detracting from any agreement to the contrary You might have with the Property Manager, with regard to unilateral termination of a Rental Application) by simply not proceeding with completing the Rental Application, and where necessary, by notifying DoorLoop in writing in accordance with these Terms' notice provisions, including in the event of an unagreed, unilateral change by DoorLoop to these Terms or the Platform.

 

  1. DoorLoop’s Disclaimer of Warranties, Representations & Guarantees

 

  1. At Own Risk.

You understand and agree that:

  1. Your access and use of this Rental Application, 3rd Party Provider Services, and DoorLoop’s Website and Platform, are at Your own and sole risk;
  2. Without limitation, all Rental Applications, rental terms, postings, communications, text, property listings, lease agreements, images, photos, files, video, and other information, materials or documents posted or transmitted on or via DoorLoop's Website, the Platform and/or this Rental Application (collectively, “Content-By-Others”), are the sole responsibility of the respective Property Managers, 3rd Party Providers, other Applicants, Tenants and/or others from whom such Content-By-Others originated; and
  3. YOU BEAR SOLE RESPONSIBILITY FOR EVALUATING, AND ARE SOLELY RESPONSIBLE FOR ALL RISKS ASSOCIATED WITH, THE USE OF ANY CONTENT-BY-OTHERS, AND THAT UNDER NO CIRCUMSTANCES WILL DOORLOOP BE LIABLE FOR ANY CONTENT-BY-OTHERS OR FOR ANY DAMAGE OR LOSS OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY (1.) CONTENT-BY-OTHERS, (2.) RENTAL APPLICATION OR FEES PAID VIA THE RENTAL APPLICATION, (.3) 3RD PARTY PROVIDER SERVICES, AND/OR (4.) DOORLOOP’S WEBSITE OR PLATFORM.
  4. While DoorLoop has no obligation (legal or otherwise), DoorLoop reserves the right (in its sole and absolute discretion) to delete, edit and/or refuse to post any and all Content-By-Others. And
  5.  Should You provide a link to Your TransUnion screening reports (including Applicant Data), then anyone with access to such link, whether You intended such person(s) to have access to such information/materials or not, will be able to access such information/materials which will contain Your personally identifiable and other criminal, credit, eviction and related information.  

  1. DISCLAIMERS.

TO THE FULLEST EXTENT PERMITTED BY LAW:

  1. DOORLOOP DISCLAIMS ALL LIABILITY ARISING OUT OF OR RELATING IN ANY WAY TO CONTENT-BY-OTHERS OR THE 3RD PARTY PROVIDER SERVICES.  MOREOVER, DOORLOOP NEITHER WARRANTS NOR GUARANTEES, AND YOU SHALL NOT HOLD DOORLOOP RESPONSIBLE FOR, THE CONTENT-BY-OTHERS (INCLUDING WITHOUT LIMITATION, THE ACCURACY OR TRUTH OF SUCH CONTENT-BY-OTHERS), OR THE NATURE, SAFETY, QUALITY, CONDITION, MANAGEMENT OF ANY PROPERTIES, OR THE COMPLIANCE WITH ANY LAWS, REGULATIONS OR RULES THAT MAY BE APPLICABLE TO SUCH PROPERTIES. WITHOUT LIMITING THE FOREGOING, DOORLOOP MAKES NO REPRESENTATIONS, GUARANTEES OR WARRANTIES, AND FOR AVOIDANCE OF DOUBT, DISCLAIMS ALL WARRANTIES, REGARDING THE SUITABILITY, COMPLETENESS, ACCURACY, TIMELINESS, SUITABILITY OR RELIABILITY OF 3RD PARTY PROVIDER SERVICES OR CONTENT-BY OTHERS.  
  2. THE RENTAL APPLICATION, DOORLOOP'S WEBSITE AND THE PLATFORM ARE PROVIDED "AS IS" AND DOORLOOP MAKES NO, AND HEREBY DISCLAIMS ANY AND ALL, CONDITIONS, REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR USER OR PURPOSE, OR NON-INFRINGEMENT. DOORLOOP FURTHER DISCLAIMS ANY WARRANTY THAT THE OPERATION OF DOORLOOP'S WEBSITE, PLATFORM OR ANY RELATED SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE, OR WILL BE AVAILABLE. MOREOVER, DOORLOOP ASSUMES NO, NOR SHALL IT HAVE ANY DUTY, TO UPDATE THE PLATFORM, RENTAL APPLICATION, OR DOORLOOP'S WEBSITE.
  3. DOORLOOP'S CONTENT IS NOT LEGAL OR FINANCIAL ADVICE, SHALL NOT BE RELIED UPON AS SUCH AND WE ENCOURAGE YOU TO CONSULT WITH YOUR OWN LEGAL OR FINANCIAL CONSULTANT(S) BEFORE CONDUCTING ANY OTHER ACTION THAT MAY HAVE LEGAL OR FINANCIAL RAMIFICATIONS VIA THE PLATFORM OR DOORLOOP'S WEBSITE, INCLUDING FILING A RENTAL APPLICATION.
  4. DOORLOOP DISCLAIMS ALL LIABILITY AND YOU RELEASE AND DISCHARGE THE DOORLOOP ENTITIES OF AND FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LIABILITIES, LOSSES, COSTS AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY AGREEMENTS, DISPUTES OR OTHER MATTERS OR ANY KIND OR NATURE ARISING BETWEEN YOU, 3rd PARTY PROVIDERS AND PROPERTY MANAGERS, INCLUDING IN RELATION TO THE RENTAL OR LEASE OF PROPERTIES AND RELATED MATTERS (INCLUDING FILING THE RENTAL APPLICATION, ACCEPTANCE OR NON ACCEPTANCE THEREOF AND APPLICATION FEES).

  1. Specific Representations & Agreements

  1. If You are entering into these Terms on Your own behalf, You affirmatively represent and warrant that You (1.) are at least eighteen (18) years old, (2.) have reached the age of legal majority in your jurisdiction of residence, (3.) are legally authorized to enter into these Terms, and (4.) are neither a competitor of DoorLoop’s nor do you otherwise represent, directly or indirectly, the interests of a competitor to DoorLoop.
  2. If You are entering into this binding agreement on behalf of a company, entity or person, in addition to the representations in Section ‎5‎A, You also affirmatively represent and warrant that You are legally authorized to enter into these Terms on behalf of the company, entity or other person.
  3. In addition to its other representations and warranties contained herein, You represent and warrant that You have not provided any false information in order to gain access to the Platform or make the Rental Application.
  4. By paying the Application Fee, You represent, warrant and acknowledge the Application Fee is non-refundable  and covenant not to initiate a chargeback on the payment method used to pay the Application Fee for the Rental Application, unless you can demonstrate to DoorLoop, in DoorLoop's reasonable satisfaction, that anything to the contrary was agreed in writing between You and the Property Manager.

  1. Limitation of Liability & Exclusions

  1. DoorLoop is not liable for any Property Manager(s) or 3rd Party Providers including without limitation, Stripe, TransUnion and others. DoorLoop's hosting of a Rental Application or DoorLoop's inclusion of any link to or integration with a 3rd Party Provider's service(s) or product(s), does not imply an approval, endorsement, or recommendation by DoorLoop.  You understand and agree that You access and use the Platform and the Rental Application along with any and all such links and integrations at Your own risk. Moreover, in the event of a dispute with any 3rd Party Provider or Property Manager, You agree to release DoorLoop from any and all claims, demands, damages of every kind and nature, arising out of or in any way connected with such disputes;
  2. IN NO EVENT, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY, SHALL DOORLOOP OR OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (THE “DOORLOOP ENTITIES”), BE LIABLE TO YOU, FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE OR KIND UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE PLATFORM, DOORLOOP'S WEBSITE, AND/OR THE RENTAL APPLICATION, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE PLATFORM, DOORLOOP'S WEBSITE OR THE RENTAL APPLICATION FOR ANY REASON (INCLUDING AS A RESULT OF ANY TERMINATION OR SUSPENSION, INTERNET OR HARDWARE ISSUES AND MAINTENANCE), OR FOR ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, EVEN IF THE APPLICABLE DOORLOOP ENTITY FROM WHICH DAMAGES ARE BEING SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES..
  3. Limitation of Liability. THE AGGREGATE LIABILITY OF THE ​DOORLOOP ENTITIES UNDER THESE TERMS OR ARISING OUT OF, FROM OR RELATED IN ANY WAY TO THESE TERMS, RENTAL APPLICATION OR OTHERWISE, SHALL BE LIMITED TO NO MORE THAN $100.  
  4. Time Restriction. YOU WAIVE THE RIGHT TO ASSERT A CLAIM OR DISPUTE AGAINST DOORLOOP ENTITIES MORE THAN TWELVE (12) MONTHS AFTER THE FIRST EVENT OR FACT THAT GIVES RISE TO THE CLAIM OR DISPUTE.
  1. Indemnification

You agree to defend, indemnify, hold harmless the DoorLoop Entities from and against any and all claims, causes of action, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs), judgments, tax assessments, penalties, interest, and expenses, and all third-party claims arising out of, resulting from, related to, or in any way connected with You and:

  1. Your negligence, willful misconduct or actual, threatened or alleged breach of these Terms or any of their provisions or violation of applicable law;
  2. Your providing of fake or otherwise fraudulent information or materials or responses in the Rental Application;
  3. Property Manager’s decision to accept or reject You as a Tenant/resident, and any dispute with Property Manager, other Tenants and/or other Applicants;
  4. 3rd Party Providers and 3rd Party Provider Services;
  5. Your unauthorized sharing of Your TransUnion background screening report with anyone, and
  6. The Rental Application and/or the Application Fee.

  1. Assignment

DoorLoop, in its sole and absolute discretion, may, without notice to You and without any restriction, assign or otherwise transfer these Terms as well as any or all of DoorLoop’s rights and/or obligations hereunder.  Neither these Terms nor any of Your rights or obligations hereunder, may be assigned by You without the prior written consent of DoorLoop.  Any purported assignment in violation of this section shall be void ab initio and of no force and effect.  Subject to the foregoing, the terms and provision of the Terms will bind to the parties’ respective successors and assigns.

  1. Miscellaneous

  1. Amendment. DoorLoop reserves the right to modify, in its sole and absolute discretion, the Terms at any time effective upon posting of an updated version of the Terms on DoorLoop's Website. You are responsible for regularly reviewing the Terms and Your use or accessing of the Platform or Rental Application after any such changes shall constitute Your consent to such modification(s). Notwithstanding, any modification(s) to the Terms shall not apply to a dispute between You and DoorLoop arising prior to the effective date of any such modification(s).
  2. Entire Agreement.  The Terms are the entire agreement between You and DoorLoop relating to the subject matter herein. In the event of any conflict between this Agreement and its attachments and schedules with regard to the subject matter herein, this Agreement shall prevail, other than with regard to 3rd Party Provider terms and agreements, which will prevail with regard to the 3rd Party Provider Services.
  3. Captions; Sections.  Captions and headings in these Terms are for convenience only and in no way define, limit, or describe the scope or intent of the provisions hereof. Any reference to a Section shall mean a Section in the body of these Terms unless explicitly stated otherwise.
  4. Construction; Severability.  Wherever possible, each provision of the Terms is to be interpreted in such a manner as will be effective and valid under applicable law, but if any provision of the Terms is prohibited by or invalid under applicable law, such provision will be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of the Terms.
  5. Governing Law; Venue.  These Terms are made under and is to be governed by, and construed in accordance with, the laws of the State of Florida without regard to its conflicts of laws principles, are subject to binding arbitration in accordance with the arbitration agreement set out in Section ‎‎‎10. Notwithstanding the foregoing, the  appropriate court with jurisdiction in Miami-Dade County, Florida shall have the authority, personal jurisdiction and venue to determine whether any provision of the arbitration agreement in Section ‎‎‎10 should be severed and the consequences of said severance, (b) whether a party has complied with conditions precedent to arbitration, (c) handle requests for injunctive relief or (d) handle any claims carved out from the arbitration agreement under Section 10.E.v. . The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
  6. Notice. DoorLoop may give notice to You as DoorLoop sees fit in is sole and absolute discretion.  Such methods may include by means of a specific and/or general notice on DoorLoop’s website or electronic mail to Your email address on record with DoorLoop.  Such notice shall be deemed to have been given upon the expiration of forty-eight (48) hours after mailing or posting (if sent by first class mail or pre-paid post) or twelve (12) hours after sending (if sent by email or general notice).  You may only provide Notice to DoorLoop by both providing (1.) a letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to DoorLoop at the following address: DoorLoop Customer Service Department, 1601 Washington Ave, Suite 200, Miami Beach, FL 33139 USA; AND (2.) an electronic message via the contact form found at https://www.doorloop.com/contact.

Notwithstanding, with respect to Dispute Resolution, the notice conditions contained in Section ‎10 of the Terms must also be complied with. The methods and locations may be updated from time to time in DoorLoop's sole and absolute discretion without notice to You, by amending the Terms.

  1. Waiver.  Any of Your obligations or DoorLoop's rights under any of the provisions of the Terms, may only be waived upon the written agreement of DoorLoop.  Notwithstanding the foregoing, no such written waiver, or any other action or inaction deemed to be a waiver by any court or governmental authority will be deemed to be a waiver under any other prior or subsequent requirements or obligations under any other provision of the Terms.
  2. Force Majeure. While DoorLoop will take reasonable steps to mitigate, You agree that DoorLoop Entities will not be liable to You for any damages, delay or failure to perform, and shall be excused from, any obligation under the Terms where the delay or failure results from any cause beyond DoorLoop Entities’ reasonable control, including, without limitation, pandemics, endemics, acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquakes, hurricanes, tornados, storms, wildfires, natural disasters, or other elements of nature, blockages, embargoes, riots, strikes, lockouts, acts or orders of government, acts of terrorism, or war.
  3. Remedies. All DoorLoop's stated rights and remedies hereunder are cumulative, not exclusive and in addition to DoorLoop's rights and remedies under any other agreement or law.  
  4.    Survival. The provisions of sections ‎4-‎7‎ and ‎9-10 shall survive termination or expiration of the Terms for any reason.

  1. Dispute Resolution

 

  1. Jury Waiver. THE PARTIES HEREBY WAIVE ALL RIGHTS TO TRIAL BY JURY IN ANY CLAIM, ACTION, PROCEEDING OR COUNTERCLAIM BY ANY MATTERS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE TERMS.
  2. Opt-out. You may opt out of arbitration within 30 days of your initial acceptance of this Agreement or of any updates to this Section within 30 days after the update has taken effect by filling-in a contact form at https://www.doorloop.com/contact. If You opt out of an update, the last set of agreed upon arbitration terms will apply.
  3. Injunctive Relief. You agree that any breach of DoorLoop's rights in DoorLoop's Website or Platform, may cause DoorLoop irreparable harm.  As such, in addition to DoorLoop’s right to seek any and all available remedies and damages in both law and equity, DoorLoop may also without notice to You seek immediate injunctive relief without the posting of a bond in any competent court.
  4. Friendly Consultation & Meditation. In the event a dispute arises out of or in connection with these Terms, the parties will first attempt to resolve the dispute through friendly consultation.  If the dispute is not resolved within a reasonable period of time, not to exceed thirty (30) days, then any or all outstanding issues may be submitted by You to non-binding mediation. If mediation is not successful in resolving the entire dispute or has not concluded within thirty (30) days from submission to mediation, then any and all outstanding issues will be submitted to binding arbitration as hereinafter delineated.
  5. Arbitration
  1. Disputes.  All claims, disputes, and other matters in question arising out of or relating to these Terms or the breach thereof, shall be decided by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association then effective.  
  2. Demand for Arbitration. 

A party's notice of the demand for arbitration must be served, (1) either (i) in person or (ii) by an overnight courier service which obtains a receipt to evidence delivery in accordance with Section ‎10‎E , (to the extent delivered to Licensee's address provided or available to DoorLoop) or (iii) as otherwise permitted by applicable law as well as (2) in writing with the American Arbitration Association.

  1. Arbitration Process

Claims shall be heard by a single arbitrator. The place of arbitration shall be Miami, Florida. The arbitration shall be governed by the laws of the State of Florida. The arbitrator shall award to the prevailing party, if any, as determined by the arbitrator, all of their costs and fees. 'Costs and fees' mean all reasonable pre-award expenses of the arbitration, including the arbitrator's fees, administrative fees, travel expenses, out-of-pocket expenses such as copying and telephone, court costs, witness fees, and attorneys' fees. The award rendered by the arbitrator shall be final, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction of such award.

  1. Exclusion of Class Actions. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND DOORLOOP AGREE THAT (A) EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, (B) WE BOTH HEREBY WAIVE ANY RIGHT TO BRING CLAIMS AS PART OF ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (C) UNLESS BOTH YOU AND DOORLOOP AGREE TO THE CONTRARY, MORE THAN ONE PARTY'S CLAIMS MAY NOT BE CONSOLIDATED OR JOINED BY THE APPLICABLE COURT OR ANY ARBITRATION TRIBUNAL, AND (D) ANY RELIEF AWARDED TO YOU CANNOT AFFECT OTHERS, AND VICE VERSA.
  2. Additional Exclusions: This Section does not require friendly consultation or mediation prior to or arbitration of the following claims: (i) individual claims brought small claims court; (ii) injunctive or other equitable relief to stop Your unauthorized use or abuse of DoorLoop's Website or Platform or intellectual property infringement or misappropriation, or (iii) DoorLoop's claims due to Your nonpayment of fees, including an Application Fee, chargebacks associated with an Application Fee, and other costs under the Terms or DoorLoop's collection of such fees and costs.