DobbyTec as a Data Processor
Sub-processor | Context of processing | Examples of data |
Hetzner Online GmbH Industriestr. 25 91710 Gunzenhausen Germany | Usetiful service is hosted in Hetzner with data centers located in Germany and Finland. Usetiful can process data related to the provision of the Service if explicitly set up by a Customer. Such data can include:
All data need to be explicitly set for processing by Customer. Usetiful does not proactively collect, process nor stores data about end-users. | Examples of user segmentation data:
Example of statistics:
(the full list depends on data explicitly provided by Customer) |
(optional) Algolia | Search of articles for Knowledge Base portal and Assistant. Dobbytec acts as a proxy - no end user data are shared with Algolia | Help articles |
(optional) groq | Summarized answers for Knowledge Base searches | Help articles |
DobbyTec as a Data Controller
Sub-processor | Context of processing | Examples of data |
Fullstory | Fullstory assumed rights for Usetiful contracts in acquisition of Usetiful. | Access to individual contracts |
(G Suite) | DobbyTec uses GSuite as an email and collaboration service. | Email from Customer’s representative |
(Google Analytics) | User behavior in the Usetiful.com webpage and Usetiful service is tracked using Google Analytics. DobbyTec tracks only the behavior of Usetiful.com page visitors and clients. For tracking of end-users, see DobbyTec as a Data Processor. | User behavior of Customer in Usetiful tour builder |
Stripe | Payment and subscription processing | Billing contact email Billing information (such as Legal name, Address, Registration ID) Tax information (such as VAT ID) Payment information (such as credit card number) |
Xolo | Accounting | Invoice details, incl. customer billing and Tax information |
Freshworks (Freshdesk) | 1st level support - support communication between Customer and DobbyTec | Message from Customer’s representative Pre-sale communication |
Slack | 2nd level support - communication between DobbyTec team members | A message between team members, containing information about customer’s technical challenge |
Brevo | Transactional and educational emails Tracking of sales leads | Contact email to customer representatives First and last name of customer representatives |
SparkPost | Transactional emails | Contact email to user asking to reset password |
Communication between Customer and DobbyTec | User profile and message if the user contacts us proactively using Twitter or follows us on Twitter | |
Communication between Customer and DobbyTec | User profile and message if the user contacts us proactively using LinkedIn or follows us on Twitter | |
Make | Sharing of information between systems | Client email addresses, Client billing address |
DocuSign | Signing contracts electronically | Client email addresses, Client billing address, Contract templates |
Fullstory | User behavior in the Usetiful.com webpage and Usetiful service is tracked using Google Analytics. DobbyTec tracks only the behavior of Usetiful.com page visitors and clients. | User behavior of Customer in Usetiful tour builder |