Senator Jackson’s COVID-19 Resource Guide

Last updated 12/19/2020

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Introduction

Holiday Guidance for COVID-19

COVID-19 symptoms and medical guidance

Testing Protocol

Official Information on COVID-19

Press Coverage of COVID-19

Senator Jackson’s Office

Mutual Aid

Children & Parents

Education (K–12)

Department of Education (DOE)

Special Education Concerns

Free tutoring with Senator Jackson’s office

“Learn At Home” Resources

Devices & Internet Access

Other NYC Schools information

New York Public Libraries

Finances & Work

Workforce

Debt Collection and Mortgages

Unemployment Insurance (UI)

Banks & Loans

Paid Leave

Resources by Profession

Resources for Assistance

Food Insecurity

Meal Hubs

Other NYC Food Assistance Programs

Food Pantries and Soup Kitchens

Funeral Assistance

Hate Crimes

Healthcare during COVID-19 outbreak

Healthcare Coverage

Substance Abuse Support

Alcoholics & Narcotics Anonymous

Emma L. Bowen Community Service Center

Washington Heights CORNER Project

Recovery Dharma

Government Responses

Elective and Medically Non-Urgent Procedures

Healthcare Professionals

Mental Health

Blood and Platelet Donations

Housing & Utilities

Rent Relief Program

Evictions and Housing Court

Tenants Rights and Legal Support

Rent-Regulated Tenants

Section 8 Housing

NYCHA

Affordable Housing

Property Tax and Interest Deferral (PT AID) Program

Homelessness in our Communities

Utilities

Immigrants

People with Disabilities

Pet Owner Resources

Animal Care Centers of New York City

ASPCA

NYC Emergency Management Animal Planning Task Force

Protections for Consumers

Seniors

Invisible Hands

Combating Social Isolation

Grocery Store Accommodations

Nursing Home Guidance

Small Businesses

Transportation

MTA

Car Owners

Resources for Survivors

Safe Horizon

NYC Alliance Against Sexual Assault

United Way of New York City

The New York City Anti-Violence Project

Violence Intervention Program (VIP)

The National Deaf Domestic Violence Hotline

Trans Lifeline

Introduction

The coronavirus outbreak in NYC presents dangers to our physical and mental well-being. Current evidence points to high community spread in NYC, including through people who show no symptoms. Current public health guidelines say we should act as if we have all been exposed. It is essential to take precautions to distance ourselves even as we take care of one another.

If you are sick, stay home. Even if you are not sick, stay home as much as you can and wear a mask and practice social distancing when you must be out.

This document contains information and resources for residents of Senator Jackson’s district and surrounding areas about the coronavirus and its ongoing effects on our daily lives. These resources, like the public health crisis itself, are constantly evolving and are only current as of the “Last updated” date. If a correction or update is needed, please email jackson@nysenate.gov.

Holiday Guidance for COVID-19

Traveling right now puts you, your family, and your community at risk of getting sick and spreading the virus to other people. The safest option is to not travel if you can avoid it.

If you must travel, plan ahead by reading NYC’s guidance and taking all recommended precautions. Be prepared to quarantine when you return.

COVID-19 symptoms and medical guidance

People with COVID-19 have reported a wide range of symptoms. Symptoms may appear two to 14 days after exposure to the virus and commonly include:

This list is not all inclusive. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting or diarrhea. Older adults may show confusion or disorientation and experience falls.

Call your healthcare provider if you experience COVID-19 symptoms for further guidance.

Many providers can help you over the phone or through telemedicine visits. If you need a healthcare provider, contact NYC Health + Hospitals at 844-692-4692 or 311. You can get care regardless of immigration status or ability to pay.

Testing Protocol

Testing has been expanded in recent months. There are 100s of convenient testing sites across the city. Find a testing site near you.

Get tested if you:

Several of my staff have also gotten the free antibody testing by the City and report that the process is very smooth and well-run. If you are at least two weeks out from having COVID-19 symptoms, you are eligible to receive this blood test. Both the accuracy of these tests and what having antibodies means are still hotly debated within the scientific community, so the decision to get this test is a personal one and the results should not change your behavior moving forward.

The Governor has directed insurers to waive any cost-sharing for obtaining a coronavirus test, including emergency room, urgent care and office visits. You can get care in NYC regardless of immigration status or ability to pay.

Official Information on COVID-19

Press Coverage of COVID-19

The following press outlets are offering their trusted coverage of the coronavirus for free:

Senator Jackson’s Office

Our District Office and Albany Office are closed for in-person services. However, we are fully available by phone, email, and social media:

212.544.0173

jackson@nysenate.gov

@SenatorRJackson—Facebook, Twitter, Instagram

Mutual Aid

On March 19, we launched a form to gather information about the support and needs in our community during the COVID-19 outbreak at MutualAid.senatorjackson.com. Please fill it out and share the link with your contacts. If you have the capacity to be a "pod leader" who can help coordinate needs/support for your floor, building, or block, please include that information when you fill out the form. My team will be in touch with pod leaders to equip you with additional resources in the coming days.

If you need support getting started, please check out my team’s video orientation at organizing101.senatorjackson.com. You can also view these flyers in English and Spanish that you can print out and distribute and/or pass along to contacts in your networks to spread the word about mutual aid in your neighborhood. If you're in need of printing, let my office know and we'll try to hook you up with resources (health guidance permitting), either from our office or another elected official closer to you.

My office is committed to providing resources and staffing to get these efforts off the ground; ultimately, mutual aid works when a community comes together.

Children & Parents

New York Child Support Online is offering online support during COVID-19.

The Hopeline Diaper Center is open to all 5 Boroughs for diapers. Call Monday's 9:30am–5pm to make an appointment, first come, first serve. Eligibility: You are the parent or legal guardian, child/ren is 2 years old or younger and resides in the same household, receive WIC and/or food stamps, have proof of address document, have child's birth certificate.

WIC members can have WIC-approved baby formula delivered free to all New York City boroughs by calling 718-405-9111. 

Education (K–12)

Department of Education (DOE)

DOE has put together a Family Guide with general info as well as info specific to children with IEPs and Multilingual Learners.

Special Education Concerns

Students in District 75 schools who opted into hybrid learning are moving to fully in-person learning. The Department of Education’s plan for children with Individualized Education Plans (IEPs) who are in blended or remote learning continues to evolve. Families with questions and concerns should reach out to specialeducation@schools.nyc.gov

There are also resources for students with autism that Autism Speaks is keeping up to date.

The ASD Nest Support Project by NYU Steinhardt offers remote learning resources primarily meant for children with Autism Spectrum Disorder but can be beneficial for all children.

Free tutoring with Senator Jackson’s office

My office is working with mutual aid volunteers to offer a free and virtual tutoring program for students K–8 for homework help as well as chess, arts & crafts, and music:

1. All tutoring sessions are remote.

2. Students can work on English skills, Reading & Writing, Math, Art Projects, Chess, and Music.

3. Tutoring is available every weekday 3–5pm and 6:30–8pm. Tutoring is also available Saturdays and Sundays.  

Families and tutors will decide together when the best time to meet is.  For example, tutoring sessions do not have to start at 3pm or end at 5pm. If 5:30pm on Mondays works best for you and the tutor, then 5:30pm is a good time to start.

Students should meet with a tutor for 30 to 45 minutes, depending on the students’ age. Families and tutors can decide together what will work best.

4. Students can meet one on one or in small groups.

5. Our tutors are retired teachers, young teachers, parents, and people who have experience tutoring and working with kids at camps and babysitting. If you think a certain type of person (young or older) would be a better match for your student, let us know! We will do our best to make a good match but parents/guardians will make the final decision to work with a particular tutor. 

6. Arts & crafts, chess, and music: With remote school, students may not have access to arts & crafts and activities like chess. We are very pleased to be able to offer tutoring in these areas to individuals or small groups.

***Sign up here***

If you have questions or would like more information, email: jackson@nysenate.gov, with subject line “tutoring,” or, call 212.544.0173.

“Learn At Home” Resources

In addition to “remote learning,” the Department of Education is providing supplementary learning resources to students and parents for use during the school closure. The DOE has shared resources for students in all grades. These materials should not replace “remote learning” plans, but during this unusual time, it is important that students supplement their course work.

Grade-specific pages include:

Brainfuse & New York Public Library have teamed up to offer free, live, on-demand tutoring from one-on-one tutors daily from 2–11 PM. Available in English and Spanish, from early elementary through high school grades, in core subject areas. Video content and other resources are also available 24 hours a day.

BioBus offers some helpful remote learning STEM resources.

City College of New York STEM Institute offers online tutoring and HW help from Monday through Thursday, 2:30–5:30pm in the following subjects: Algebra 1, Geometry, Physics 1, Living Environment, Earth Science, and English ELA.

Class Size Matters offers guides for parents for Google classroom in multiple languages.

Sanford Harmony is offering families access to an online toolkit that provides a variety of lessons, activities, and resources to help caregivers navigate the social and emotional needs of children during this difficult time.

NYC Parent Volunteers offers connections to resources for parents who may need assistance with translation, interpretation, internet connection or a remote learning platform.

New York State Teachers of English to Speakers of Other Languages (NYS TESOL) created language tutorial videos for families and students on navigating Google Classroom in 14 different languages. 

Columbia COVID-19 Response Tutors offer virtual 1-on-1 tutoring for students K-12; tutors are advised to offer one session weekly.

Devices & Internet Access

The DOE is coordinating devices and internet access for as many students as possible. See their dedicated page to learn more. If you are having trouble getting a device or internet connectivity for students in your household, please reach out to my office at 212.544.0173.

Other NYC Schools information

If you don't have your account creation code, reach out to your parent coordinator via

email or by calling your school asap. If you do not already have their email address,

you may be able to find this information on your school’s website or email us.

New York Public Libraries

You can find a comprehensive list of NYPL’s digital resources on their website. This includes access to e-books, research e-journals, online newspapers, and resources for young learners. If you have any questions, please refer to their reference service, Ask NYPL.

The New York Public Library has begun to gradually reopen their physical locations.

Finances & Work

The coronavirus has upended the labor market and hundreds of thousands of New Yorkers have lost their jobs as a result. Those who still have jobs are understandably fearful of what may happen if they are forced to self-quarantine. I will continue to push for justice policies like universal cash payments to all New Yorkers and a bill to codify utility debt forgiveness for those who will not be able to pay those bills for lost income. In the meantime, here are the resources and information we’re aware of:

Workforce

The NYS Contact Tracing Initiative is offering remote job opportunities for individuals to support the NYS Department of Health and Local Health Departments to perform COVID-19 contact tracing across NYS. Job opportunities include Contact Tracers, Team Supervisors, and Community Support Specialists.

Debt Collection and Mortgages

The Department of Consumer and Worker Protection (DCWP) has created a joint letter template that you can fill out and mail so debt collectors can’t contact you until the State of Emergency in New York City has ended.

The Office of the Attorney General (OAG) in NYS has halted the collection of medical and student debt owed to the State of New York that has been referred to them for collection until at least December 31, 2020 in response to the ongoing pandemic.

Individuals or businesses that owe non-medical and non-student debts to the State of New York that have been referred to the Office of the Attorney General for collection and litigation may complete and submit an application to be considered for certain forms of relief, including relief from collection activity, interest accrual, and the assessment of collection fees.

Homeowners with federally-backed mortgages who have a COVID-19 related hardship are eligible under the CARES Act to defer monthly payments for up to 1 year. Read more at the OAG’s website.

NYC offers free phone counseling through their Financial Empowerment Center. Register here and sign up to speak with a representative.

NYC Consumer and Worker Protection also created an overview for student loan holders to use as a reference located here. 

Unemployment Insurance (UI)

If you’ve lost work because of COVID-19, see if you’re eligible to apply for unemployment insurance (UI).

Please see this link to determine if you are eligible for Pandemic Unemployment Assistance (PUA), which provides payment to workers not traditionally eligible for unemployment benefits (self-employed, independent contractors, workers with limited work history, and others), and who are unable to work as a direct result of the coronavirus public health emergency.

Unemployment has been a notoriously difficult benefit to obtain since the rollback of social welfare programs beginning in the 1970s. Coupled with outdated computer systems, these regulations have made it challenging for early applicants during this pandemic to navigate.

Regardless of when your claim is eventually processed, all benefits will be back-dated to the day you were let go if you have termination paperwork or the day you began your online application if you don’t.

Note to applicants: When Department of Labor (DOL) representatives call to finalize your claim, they will identify themselves by offering the date of your original application and the medium through which you completed it (i.e. phone, online, etc.). If they do not offer this information or it is incorrect, the caller may be a scammer. Do not give any personal information before verifying the identity of DOL reps.

Note to claimants: if you have not earned any money in a given week during your claim process, you must select “N/A” in response to the question regarding whether you earned more than $504 in that period. Selecting “No” will make the system think you have earned something and may negatively impact your weekly payment amount and delivery time.

New York State Bar Association is offering pro-bono assistance with Unemployment Insurance Benefit claims that have been denied.

Volunteers of Legal Service are providing free advice to low-wage, unemployed workers in New York who are seeking to access their government benefits, including updates. Use the form or call VOLS Unemployed Workers Project hotline at 347-521-5720.  

Banks & Loans

The New York State Department of Financial Services has instructed State-chartered banks to waive ATM fees, late fees, overdraft fees and fees for credit cards to help reduce the financial hardship of the COVID-19 pandemic on New Yorkers. Check with your individual financial service providers for additional information.

The Coronavirus Financial Impact Loan Program provides interest-free loans of $2,000–$5,000 to residents of New York City’s five boroughs, Westchester or Long Island who are facing financial challenges caused by the Coronavirus outbreak.

The New York Forward Loan Fund is a new economic recovery loan program aimed at supporting New York State small businesses, nonprofits and small landlords as they reopen as a result of the COVID-19 outbreak and NYS on PAUSE.

Robin Hood Foundation offers a Covid 19 Relief Fund only for 501(c)(3) organizations providing services in New York City. The Fund is accepting applications from organizations on a rolling basis for immediate response grants in the following priority areas:

Paid Leave

New York State passed COVID-19 Paid Sick Leave:

The NYC Paid Safe and Sick Leave Law was recently amended to expand worker protections that will go into effect in two phases. The first phase of amendments went into effect on September 30 and eliminates the 120-day waiting period for newly-hired employees to use accrued paid safe and sick leave, among other changes. Starting January 1, 2021, employers with 100 or more employees must provide up to 56 hours of paid leave, an increase from the previous requirement of 40 hours. Employers with between 5-100 employees and those with four or fewer employees and a net income of $1 million must provide 40 hours of paid leave.

Resources by Profession

Resources for Assistance

Access NYC created a visual representation of eligibility for government assistance for individuals who have been affected by COVID-19.

Northern Manhattan Improvement Corporation 

The City's Workforce1 Career Center launched a Virtual Center to help New Yorkers prepare for, and connect to, jobs across New York City's five boroughs and in every sector of the economy.

NYC Financial Empowerment Centers are offering all Financial Counseling sessions over the phone. Counselors can help New Yorkers manage their bills amidst the coronavirus crisis, understand student loans, and more. Book an appointment today.

New York Women’s Chamber of Commerce has created the COVID-19 Business and Financial Assistance Survey in order for members of their teams to follow up with small businesses.

City of New York's COVID-19 Hotel Program provides free hotel stays to eligible New Yorkers who cannot isolate where they live and frontline workers in the healthcare industry who wish to reduce the risk of transmission at home.

Food Insecurity

Meal Hubs

Many public schools are providing “grab and go” meals for pickup to any New Yorker at the following locations in and near my district every weekday 9am–12pm for students and families and 3–5pm for other community members. You can learn the location of the nearest meal hub by texting FOOD or COMIDA to 877-877 or checking Meal Location Search. You can also view a map of these sites.

No one will be turned away at any time. You may pick up multiple meals at a time. Vegetarian, kosher, and halal options available at selected sites. No registration or ID required.

Other NYC Food Assistance Programs

NYC provides Emergency Food Assistance. For urgent food and hunger needs, call the Emergency Food Hotline at 866-888-8777.

ACCESS NYC provides a 5-minute online eligibility tool to see if you qualify for SNAP (food stamps) and other food assistance programs.

City Meals on Wheels addresses the growing need in food insecurity. Volunteers can reach out to vivienne@citymeals.org and sheila@citymeals.org to help deliver meals throughout the City.

GetFoodNYC food delivery program provides food for coronavirus (COVID-19)-vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs. Sign up here or call 311. Seniors who used to receive meals through Senior Centers must enroll in GetFoodNYC for meal delivery.

God's Love We Deliver can help if someone you love is living with a chronic or life-altering illness like cancer, Alzheimer’s, renal failure, COPD, HIV/AIDS, or other serious condition. They deliver delicious meals right to your door whether you’re living with or recovering from an illness, and having trouble shopping or cooking.

Hunter College New York City Food Policy Center food resource guide for Washington Heights and Inwood.

Pandemic Electronic Benefit Transfer (P-EBT) Food Benefits - All children in New York State who receive free or reduced-cost school lunch—even if the family doesn’t receive SNAP benefits—are eligible to receive P-EBT. For further information on P-EBT, the Community Food Advocates and Lunch 4 Learning created this form. If you haven’t received your P-EBT and think you’re eligible, call my office at 212.544.0173.

 

Food Pantries and Soup Kitchens

Food Pantries are in special need at this time. See a list here and a map here and consider donating if you can.

City Harvest offers the Washington Heights/Inwood Mobile Market between Nagle Avenue and 10th Avenue on Dyckman Street the 2nd Wednesday and 4th Saturday of each month from 9:30 am–11:30 am. To be eligible, you must either be a resident of the Dyckman Houses and/or a participant in the Dyckman Senior Center.

Food Bank For New York City is committed to ensuring New Yorkers in need continue to have access to meals during times of crisis. They are following guidance from the CDC and local health officials to ensure best practices for the safety of their staff and volunteers, while continuing to serve the needs of New Yorkers in need.

Neighborhood Opportunity Network (NeON) food pantry will be available to the community as scheduled.

Plentiful App is a free, easy-to-use reservation system for food pantries and the people they serve. Use Plentiful to find pantries and get the food you need, without waiting in line.

SOMOS NY Food Distribution Centers are located here in District 31

Funeral Assistance

NYC Coronavirus HELP NOW Portal provides funeral and burial guidance, including information on financial assistance.

Hate Crimes

Individuals who have experienced hate crimes and bias-based incidents are encouraged to call Attorney General Letitia James’ Hotline at 1.800.771.7755, or email Civil.Rights@ag.ny.gov

Residents who have experienced bias-motivated threats, harassment or discrimination are encouraged to call the NYS Hate Crimes Task Force at 1.888.392.3644, during their regular business hours, 9am–5pm, Monday to Friday. You can also text “HATE” to 81336 or file a complaint online here. If you need to report a crime or fear your safety, call 911 immediately.

Individuals that have experienced discrimination can report it with the NYC Commission on Human Rights, whether or not they wish to be involved in an official complaint.

Healthcare during COVID-19 outbreak

Healthcare Coverage

NYC Care is a health care access program that guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. To learn more or enroll call 1.646.692.2273 (1.646.NYC.CARE)

NY insurers are required to waive any cost-sharing related to COVID-19 testing, including ER, urgent care and office visits. Medicaid recipients are not subject to any copays for COVID-19 testing.

NY insurers have also been instructed to waive any cost-sharing related to COVID-19 vaccination.

Community Service Society (CSS) offers help enrolling in health insurance through their Navigator Network at 888.614.5401 or enroll@cssny.org. For help understanding and using your existing health insurance, contact the Community Health Advocates at 888.614.5401 or cha@cssny.org.

Substance Abuse Support

Alcoholics & Narcotics Anonymous

The New York Inter-Group office is closed to volunteers and clients but will continue to offer help via telephone and web chat to those in need of a meeting. NYIG will be rolling out an “NYIG Zoom Meeting Room” over the next week, so A.A. groups can access meetings via the organization’s Zoom account. They will continue to provide up-to-date information on this initiative on their website. For a comprehensive list of AA Meeting closures, click here.

Emma L. Bowen Community Service Center

Physical location in Harlem is open with a skeleton crew of essential health care workers providing all regular services. They also have practitioners offering telehealth when possible.

Washington Heights CORNER Project

Provides needle exchange services and health consults out of their mobile clinic at 177th St and Amsterdam.

Recovery Dharma

NYC meetings are being held over Zoom.

Government Responses

Elective and Medically Non-Urgent Procedures

With coronavirus rates rising, Governor Cuomo has announced that elective procedures in certain regions are canceled to create additional hospital capacity. Be sure to call your doctor’s office in advance of any procedure to confirm your appointment is still valid.

Healthcare Professionals

The State may need the help of qualified retired health and related professionals AND students to supplement hospital capacity on a temporary basis to treat seriously ill coronavirus patients including those who may need to be intubated. The NYS Dept. of Health will recertify individuals for the purpose. Please sign up here.

New York City is also mobilizing a Medical Reserve Corps of retired and licensed medical workers, and is also seeking help from all healthcare workers right now.

Mental Health

I held a town hall, Mental Health During Coronavirus, with citywide experts on mental health on Friday, 27 March.

NYC Health has released an informational handout on how individuals can cope with grief and loss during the COVID-19 outbreak.

Red Cross is offering families who have suffered a loss due to COVID-19 with the support of their mental health, health, and spiritual care teams across New York State. The Red Cross has an online intake form that can be filled out here. 

In addition the Red Cross is offering emotional support for healthcare workers who are facing stress and trauma during this unprecedented time. 

National Alliance on Mental Illness NYC (NAMI-NYC) has an excellent set of resources to offer New Yorkers during this difficult time.

New York State is partnering with Headspace to offer free meditation and mindfulness content for all New Yorkers as a mental health resource for residents coping with the unprecedented public health crisis.

The Icarus Project offers respites that respect self-determination, informed choice, and the exploration and acceptance of different ways being in the world. You can find support online through a moderated Facebook group available on their website.

The psychological impact of quarantine and how to reduce it: rapid review of the evidence” is a scholarly article that provides an overview of the medical research on isolation and quarantine along with tips for readers.

This podcast on coronavirus and mental health from Dr. Joshua Feder focuses on adolescents and children.

The Child Mind Institute and the American Academy of Child & Adolescent Psychiatry both have helpful resources on talking with children about COVID-19.

NYC Well offers free confidential mental health AND substance abuse support 24/7 in over 200 languages.

Crisis Text Line Provides free, text based support with a trained crisis counselor 24/7.

Text MHA to 741741 to get connected

The Trevor Project — Saving Young LGBTQ Lives The Trevor Project is a national 24-hour, toll free confidential suicide hotline for LGBTQ youth. Call 1-866-488-7386 or text START to 678678

National Safe Place Text for help is a nationwide, 24 hour text for support service for youth in crisis. Text the word “safe” and your current location (address, city, state) to 4HELP (44357), within seconds, you will receive a message with the closest Safe Place site and phone number for the local youth agency. For immediate help, reply with “2chat” to text interactively with a trained counselor.

QuarantineChat Talk on the phone with someone else stuck at home. This app facilitates calls for people who are currently self-isolating. (For social conversation only, not professional help)

Taking Care of Your Mental Health in the Face of Uncertainty

United Federation of Teachers-They have expanded the union's BRAVE hotline to provide general mental health support for New York City's public school students and their families. If you call 212-709-3222 on any weekday between 2:30 and 9:30 p.m., you'll reach a licensed mental health provider.

Blood and Platelet Donations

The New York Blood Center is experiencing critically low blood and platelet appointments-- making it difficult to meet patient needs and hospital demand. If you’re able to donate blood, please visit nybloodcenter.org for information on scheduling an appointment, or call 800-933-2566.

If you had COVID-19, and have recovered, you can help save a life. Your blood may contain antibodies that fight the virus and can help critically ill people. Mount Sinai is looking to screen volunteers.

Housing & Utilities

Many accommodations are being made for the disruption the coronavirus is causing to housing arrangements and utility services. Below is the list we have put together.

Senator Jackson is committed to fighting for a rent moratorium for the duration and immediate aftermath of this crisis.

Rent Relief Program

The legislature set aside $100 million for a voucher-based rent relief program in May that Homes & Community Renewal (HCR) would administer. In July and August, original applications were accepted. HCR only disbursed $40 million, so on December 17 the Governor amended the terms of the program to make it easier to use the rest of the funds.

The new application period will be open Friday, Dec. 18 through Monday, Feb. 1, 2021.

Previous Applicants for COVID Rent Relief will not have to reapply to be reconsidered. HCR will re-evaluate all applications that were denied according to the new criteria and issue revised determination letters to applicants.

The COVID Rent Relief Extension Program will provide eligible households with a one-time rental subsidy that will be sent directly to the household’s landlord. Applicants will not need to repay this assistance. The Covid Rent Relief Extension Program is not first come, first served. Applications will be accepted throughout the application period. HCR will prioritize eligible households with “greatest economic and social need."

For this round of applications, tenants will have to meet all of the following criteria:

Applications are available here.

Tenants who need help or have questions about their application can contact HCR’s COVID Rent Relief Program Call Center for assistance, 1-833-499-0318 or covidrentrelief@hcr.ny.gov. Call Center representatives are available Monday through Friday 8:30am until 5pm. If you need assistance, you can also call my office at 212.544.0173 to set up an intake with my team.

Evictions and Housing Court

For updated information about Housing Court, visit Housing Court Info.

Tenants Rights and Legal Support

Monday & Wednesday, 1:30–8:00pm

Tuesday: 5:30–8:00pm

Friday: 1:30–5:30pm

Rent-Regulated Tenants

The New York State Homes and Community Renewal:

Section 8 Housing

The HPD Section 8 Customer Service Office at 100 Gold Street is closed but the HPD Section 8 team is still available to the public. Residents should email dtrai@hpd.nyc.gov for assistance.

NYCHA

NYCHA administrative hearings office remains closed. Property office staff will continue to assist residents via telephone, email, and through scheduled appointments to speak to staff from behind the reception desk. Please do not walk into your property management office without an appointment unless it is absolutely necessary.

Affordable Housing

NYC Housing Connect is the portal to find and apply for affordable housing opportunities.

Property Tax and Interest Deferral (PT AID) Program

The NYC Department of Finance created PT AID Program for qualifying individuals to defer property tax payments for a fixed amount of time or pay only a small percentage of their income. To see if you qualify for the plans listed above and to submit an application click here.

Homelessness in our Communities

Senator Jackson’s office is in communication with the Department of Homeless Services over the ways the agency is adapting to the coronavirus crisis in its treatment of street homeless individuals and people in shelter. Many other homeless services providers are facing shortages of crucial equipment and supplies. As opportunities arise for donations, we will post them here.

Utilities

Immigrants

ActionNYC is available to help every immigrant New Yorker during the COVID-19 outbreak. You can get free, safe immigration legal help and information over the phone. Call Monday through Friday, 9am to 6pm, at 1-800-354-0365.

CUNY Citizenship Now! provides free, high quality, and confidential immigration law services to help individuals and families on their path to U.S. citizenship. Their attorneys and paralegals offer one-on-one consultations to assess participants’ eligibility for legal benefits and assist them in applying when qualified.

NYC Mayor's Office of Immigrant Affairs advises that anyone who needs help during the COVID-19 crisis should seek care without fear, regardless of immigration status or ability to pay for health services.

People with Disabilities

Lighthouse Guild is committed to protecting the safety and well being for people at risk or with vision loss. Offers services in behavioral health, adult tele-support groups, health center, vocational rehabilitation services, family support, professional education and training.

The Mayor’s Office for People with Disabilities has created a survey where masks can be requested and shipped to older, immunocompromised and/or disabled New Yorkers who are concerned about leaving their homes.

The Office for People with Developmental Disabilities has a couple important pieces of guidance:

Pet Owner Resources

Animal Care Centers of New York City

Offering guidance for pet owners on how to create a plan and a “emergency supply kit” in the event that they get sick with COVID-19.

ASPCA

In partnership with the Petco Foundation, Blue Buffalo, and PetSmart Charities a pet food distribution center has been created in NYC for dog and cat owners who are in crucial need of resources, including kitty litter. The Pet Food Distribution Center in NYC is available through appointments only, which can be made through the helpline at 1.800.738.9437. Distribution Centers ask that individuals not bring their pets when picking up the pet food.

NYC Emergency Management Animal Planning Task Force

If you are a NYC pet owner that has been impacted by COVID-19 and need assistance call the pet hotline at 1.877.204.8821. The hotline is open 7 days a week from 8am to 8pm.

Protections for Consumers

Seniors

Our elders are some of the most vulnerable members of our society to coronavirus and its complications. The resources below complement public health guidance that indicates seniors need to stay in their homes as much as possible. Mutual Aid is also going to be crucial to supporting our older neighbors at this time.

Invisible Hands

Invisible Hands is a group of healthy volunteers from communities at the least risk for severe COVID-19 reactions working to bring groceries and supplies to those in high-risk demographics. They are focused most prominently on the elderly and immunocompromised, but are available to help anyone in need. Servicing Manhattan & Riverdale. Contact them to place an order for yourself or on behalf of someone in need. Volunteers needed too! Request a delivery via website, phone or email: (646) 784-5583 or (917) 359-1593, InvisibleHandsDeliver@gmail.com.

Combating Social Isolation

If you know of a senior who may be feeling isolated and want someone to talk to, please send my office their contact information. My team will reach out to seek to connect them with any resources they need or simply have a conversation.

JCC Caring Calling Initiative has also been created, and you can expect to receive a check-in call from a staff member or volunteer. If you would like more information as to how to connect with them or others through phone conversations, please call 646.505.4396 and they will get back to you.

Caring Kind for Individuals with Alzheimer's.

The Friendly Visiting Center is connecting with older New Yorkers who are feeling isolated with friendly volunteers to talk with over the phone at 1.212.244.6469.

Grocery Store Accommodations

CTown in Inwood (Broadway & 207th St.) offers phone delivery orders on Wednesdays and waives the usual $4 fee for senior citizens. Mobile orders are available from 10am–3pm. There is also a "senior citizen register" on Wednesdays from 7–8am.

Morton Williams (15 West End Ave) are also allowing seniors to shop 7–8am daily

Key Food (530 Amsterdam Ave) offering senior (65+) hours 7–8am daily

Pioneer Supermarket (289 Columbus Ave) is offering senior shopping hours 8–8:30 am through Sunday, March 22.

(Thanks to Assemblymember Linda Rosenthal for up-to-date information from her district on the Upper West Side.)

UberEats has suspended delivery fees for delivery orders from independent restaurants. Caviar will suspend delivery fees for the next month for any new customers.

Seamless, DoorDash and GrubHub are all reducing or completely waiving the commission fee on independent restaurants, ensuring local businesses do not lose out on any earnings during this time. Delivery fees remain in place on these apps and vary by restaurant.

*DoorDash is also providing sanitizer & gloves to their couriers and will provide financial assistance to couriers diagnosed with COVID-19

All of these apps are offering “contactless delivery” with the option of having your food left in your lobby/at the doorstep.

The National Supermarket Association (NSA) partnered with Lyft to provide seniors with access to $25 using the code NSARELIEF for rides to and from NSA - affiliated supermarkets in the Bronx, Queens, Brooklyn, and Upper Manhattan during designated senior hours, between 5:30am and 9:30am

                                                 

Nursing Home Guidance

Nursing homes are ordered to alert relatives within 24 hours if a resident of the nursing home tests positive for COVID-19 or there has been a COVID-19 related death.

On May 10th, New York State Governor issued an Executive Order mandating all nursing home staff be tested for COVID-19 twice per week. Additionally the Executive order states that hospitals cannot discharge a patient to a nursing home unless that patient tests negative for COVID-19.

Individuals can file complaints of nursing homes that have not provided required communications with families about COVID-19 diagnoses or fatalities to New York State's Attorney General’s office. Additionally they are also accepting complaints about nursing home abuse and neglect, including failing to keep residents safe, confidential complaints can be submitted here or by calling the hotline at 833.249.8499

Small Businesses

Transportation

MTA

All updates and protocols can be found here

Car Owners

Updates to Alternate Side Parking can be found here. Parking meters and all other parking rules remain in effect throughout the City.

NYS DMV has resumed select services at certain in-person locations.

Resources for Survivors

New York State Office of Children and Family Services (OCFS) and the New York State Department of Health (DOH) have issued guidance to residential programs and domestic violence shelters to take extra precautions to reduce the spread of COVID-19, including enhanced cleaning procedures, providing gloves, masks, and other protective equipment and protocol to follow if a resident needs to be quarantined or isolated, including a separate bathroom for those who are sick if possible.

Senator Jackson’s team is here to support survivors of domestic violence and sexual assault. We understand these individuals are facing an added layer of crisis if they are required or encouraged to isolate themselves at home, even more so when they live with their abuser. Services remain available to help.

Safe Horizon

NYC Alliance Against Sexual Assault

United Way of New York City

The New York City Anti-Violence Project

LGBTQ and HIV- affected people who have experienced or witnessed violence can seek the support of the New York City Anti-Violence Project, who are working everyday to end violence. If you are experiencing harassment or violence call their 24/7 hotline at 212.714.1141 or fill out their online form here.

Violence Intervention Program (VIP)

The National Deaf Domestic Violence Hotline

Trans Lifeline