Privacy Policy

General overview of the processing of personal data

A.         Who we are:

We are FEVER LABS, INC. ("Fever"), domiciled in the United States of America, with TIN:99-0368536, registered at 2140 S Dupont Highway, Camden, Delaware 19934, and we operate the Website and all of the webpages, subdomains, country level domain variants and subparts of those Websites (collectively, our "Websites") as well as our free applications (the "Apps"). Fever is a marketing services platform that drives users to consume offline entertainment by providing curated events based on its proprietary analytics of consumer data. Fever is able to drive traffic and provide an avenue for spontaneous discovery for event organizers (the "Services"). You can find further information about Fever in the following section

In case you are a resident in the European Union, please bear in mind that our legal representative when dealing with the processing of the personal data carried out in the Websites and the Apps is Kzemos Technologies, S.L., with VAT number B-65590945, domiciled at Plaza de la Independencia, 8, 28001, Madrid, España.

Our Services are available for users located in the United States of America, France, Spain, Portugal, United Arab Emirates and United Kingdom.

If you have any questions or need any help in relation to our Privacy Policy, please contact our Data Protection Officer at

B.     Our values and what this Privacy Policy is for:

We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal information. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of the Services to you, and is in accordance with applicable data protection laws. We also want you to know your rights in relation to your information which you can find here, in section 11 .

In line with these values, this Privacy Policy tells you what to expect when we collect and use personal information about you. We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you.

We are always looking to improve the information we provide to our users and contacts so if you have any feedback on this Privacy Policy, please let us know using our contact details in section 14 .

C.     Who this Privacy Policy applies to:

This Privacy Policy applies to users resident in the United States of America, France, Spain and United Kingdom .

D.     What this Privacy Policy contains:

This Privacy Policy describes the following important topics relating to your information (you can click on the links to find out more):

Who we are


The personal information we collect about you

How we store and use your personal information

How we share your personal information and who we share it with

International transfers



Data Retention

Personal data from third data subjects

Your rights

Third party sites

Changes to this Privacy Policy

Complaints, questions and suggestions

E.     Your rights to object:

You have various rights in respect of our use of your personal information as set out in section 11 . Two of the fundamental rights to be aware of are that you may:

F.     What you need to do and your confirmation to us:

Please read this Privacy Policy carefully to understand how we handle your personal information.



1. Who we are

2. Children

3. The personal information we collect about you

4.  How we store and use your personal information

5.  How we share your personal information and who we share it with

6. International transfers

7. Cookies

8. Security

9.   Data Retention

10.  Personal data from third data subjects

11. Your rights

12. Third party sites

13.  Changes to this Privacy Policy

14. Complaints, questions and suggestions

15.  No sale statement

1.           Who we are

We are FEVER LABS, INC. ("Fever"), domiciled in the United States of America, with TIN:99-0368536, registered at 2140 S Dupont Highway, Camden, Delaware 19934, and we are the data controller of the personal information that we collect from you, except in those cases explicitly pointed out in this Privacy Policy.

In case you are a resident in the European Union, please bear in mind that our legal representative when dealing with the processing of the personal data carried out in the Websites and the Apps is Kzemos Technologies, S.L., with VAT number B-65590945, domiciled at Plaza de la Independencia, 8, 28001, Madrid, España.

You can contact us in relation to this Privacy Policy by e-mail to our Data Protection Officer at

2.           Children

We do not and will not knowingly collect information from any unsupervised child under the age of 13. If you are under the age of 13, you may not use the Services unless your parent/s or guardian has provided us with their consent for your use of the Services.

3.           The personal information we collect about you

For all users we collect personal data when you voluntarily provide such information to the Services, including but not limited to, when you register for access to the Services, purchase a ticket without registering through our Websites and/or Apps, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The personal data we may collect includes without limitation your name, address, email address and other information that enables users to be personally identified. Fever may also ask, for those cases where a user decides to create its own event, information regarding business name, VAT number, or business address, among others, that may also constitute personal data.

Fever also automatically collects certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services. Such data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies.

3.1        Information that you share with us

When you make an account and log in to access and browse the Services, we collect the following information from you:

In particular, as an event organizer we will collect additional personal data from you: we may collect personal data (e.g. your credit card number and expiration date, billing address, principals/beneficial owners of the entity you represent (if any), Tax Identification Numbers, date of birth, passport or driver’s license number, copies of government identification documents and other personal information etc.), to secure certain payments and to verify the existence of the organizer. In addition, if you use our payment processing services, we will collect financial information from you (e.g. your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g. your taxpayer identification number).

3.2        Information from your online interactions

We collect the following information from your interaction with the Services:

3.3        Third parties or publicly available sources

We may receive personal information about you from various third parties as set out below:

For further information about how each of these parties collect and use your data, please see the 'Third-Party advertising companies  section below;

4.           How we store and use your personal information

We store and use your personal information for the following reasons:

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (in this case, to provide you with the Services). In this case, we may have to cancel the Services but we will notify you if this is the case at the time.

4.1        Necessary for us to fulfil our contract with you

We collect, store and use your personal information including your name, e-mail address, payment details, and information about how you use and access the Services because it is necessary in order to provide the Services requested by you pursuant to the contract made between you and us when you agreed to our Terms of Use. This includes:

If you have entered into a competition on the Services, then, pursuant to the competition terms and conditions provided to you at the time of entry, we will use your contact details (such as e-mail address or postal address) to administer your entry and inform you if you have won a prize.

4.2        Our legitimate interests

Sometimes, our use of your personal information is for purposes which are ancillary to the provision of the Services. In those circumstances, we believe we have a legitimate interest in handling your personal information, and believe that the benefits of this storage and use of your personal information will outweigh any potential impact on you and not unduly prejudice your rights or freedoms. The relevant circumstances are:

If we rely on our (or another person's) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by using the contact details at section 14.

4.3        When you have provided consent to us

Where you have given us your consent, we will contact you by e-mail and/or text message with events and Services which we think may interest you. For more information, please see the 'Marketing' section below.

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting our Data Protection Officer at and we will stop doing so.

4.4        For legal reasons

We will use your personal information in order to comply with our legal obligations. These obligations include:

4.5        Anonymous data

We collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

4.6        Marketing

We may use your name, contact details, and the data on the Services used by you to decide which events, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased a ticket in our Websites or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out from receiving that marketing.

Fever will also send mobile integrated push notifications, in accordance with your marketing preferences, for advertising and marketing the Services, themselves or events on the Services. Such push notifications may also include information on upcoming events that the user may have signed up to, advising of the upcoming start time, venue, or any changes that may concern such event. These notifications can be turned off through the mobile device notification settings or by using the means set out in the section Opting Out.

If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.

We will get your express opt-in consent before we share your personal information with any company outside our group of companies for marketing purposes. Please note that we will only share your personal data (limited to name, surname and e-mail address) in those events that are organized by Fever with a main sponsor. Such sponsor would be perfectly identified in the event you will decide to join and/or to participate. Please note that the sponsor may gather your consent afterwards for any processing of personal data, in addition to the sending of marketing communications by electronic means around its products and/or services. Please read carefully any clause and/or privacy notices provided by the sponsor before granting additional personal data and/or your consent.

We want to provide you with choices regarding certain personal information uses, particularly around marketing and advertising (including the sending of marketing messages). You can change your choices at any time by logging into the Websites or the Apps and checking or unchecking relevant boxes to adjust your marketing preferences. For such purpose, we have established a preferences centre where you can view and make certain decisions about your personal information use and where personal information control mechanisms are available by following the opt-out links on any marketing message sent to you or by contacting us at any time or by emailing our Data Protection Officer at

Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of the Services. Therefore, you will continue to receive essential messages about the functionality and/or administration of our Services (for example, as mentioned above, where we need to send you a password reminder, to notify you about Services updates or amendments to legal terms).

4.7        Third-party advertising companies

We want to make sure that our advertising and marketing is relevant and interesting to you and our other users. To achieve this, we use third-party advertising and technology companies to serve ads and/or provide aggregated data to assist in serving ads when you visit or use our Services. This includes third party technology companies which collect data about you in order to build a profile of your preferences based on your activities when you visit or use our Services. We also use these companies to automatically collect data from you when you use our Services in order to help us identify the ads that are served to you and what you do after seeing those ads. In addition, we also share data with providers of web analytics tools, such as Google Analytics, to which we use to analyse your use of the Services.

These third party advertising companies collect, store and use data by integrating cookies and other tracking software on our Services. Please see our Cookie Policy section for further information

In some cases these third parties will also use the data that they collect for their own purposes, for example they may: aggregate your data with other data they hold and use this to inform advertising related services provided to other clients; and work with other advertising companies and share your personal information with such companies as part of the process.

Please see our Cookie Policy section for more information on the third party advertising companies which collect, use and store data about you, and the use of cookies and other tracking technologies on our Services. From our Cookie Policy you can also find out how to exercise control over this collection and use of data. If you choose to restrict or prevent tracking for these purposes then the advertising you see when you visit or use our Services will no longer be tailored to your preferences.

We might also share your data with social media or other similar platforms, so that you and other people can see relevant content on that platform. For example, we may use the Facebook Custom Audiences service and share your email address in a protected format with Facebook so that we can: include you in a custom audience that we will serve relevant advertising content to on Facebook; or create an audience of other Facebook users based on the information in your Facebook profile. You can opt-out from by emailing,,,, or through your Preferences & Legal section in your account.

5.           How we share your personal information and who we share it with

We disclose information under the following circumstances:

These companies are authorised to use your personal information only as necessary to provide these Services to us.

6.           International transfers

As a general rule, if you are a user resident in the EU, please note that Fever will store your personal data in the EU.

However, in some limited circumstances, we may transfer personal information that we collect from you to third party data processors located in countries that are outside of the European Economic Area ("EEA") (including to the United States). Please be aware that countries which are outside the EEA may not offer the same level of data protection as the EEA, although our collection, storage and use of your personal information will continue to be governed by this privacy policy.

When transferring personal information outside the EEA, we will:

You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website here

Please also note that when you are purchasing tickets or enrolling into an event, such event may be organized by another user or entity located outside the EEA. By enrolling you in such event or purchasing the relevant tickets you expressly consent to the transfer of your personal data to the organizer for the purpose of managing your participation in the relevant event.

Please also note that you are entitled to request a copy of the standard contractual clauses to Fever, by contacting the DPO at

7.           Cookie and similar technologies

Technologies such as cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the Services, tracking users’ movements around the Services and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies, for example, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our Services may be limited.

8.           Security

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

We are committed to protecting your personal information using appropriate technical and operational measures such as access controls that restrict and manage the ways in which your personal information is stored and handled.

9.           Data Retention

It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, third parties who have received your personal data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.

We will retain information (including personal data) for as long as we need to use it for the reasons set out in the Privacy Policy and will delete it after that time except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements.

We may delete your personal information (including any account that you set up to use on the Services) if you do not use the Services in two years.

In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10.        Personal data from third data subjects

In case you provide us with personal data of friends and family for purchasing tickets, you guarantee that you informed them about the processing of personal data by Fever exclusively for the issuance of tickets and for providing them to the organizers, when necessary, in the terms set out in this Privacy Policy.

11.        Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact our Data Protection Officer at at any time. You have the right to request that we:

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.

If an exception applies, we will tell you this when responding to your request.  We may request you provide us with information necessary to confirm your identity before responding to any request you make.

If we delete any personal information which we are holding about you, this deletion may only relate to the Services and not any other service provided by us in other jurisdictions. You should make requests for each account that you may have set up to access the Services or any other service provided by us.

12.        Third party sites

The Services contain links and pages to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect through the Services and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the Privacy Policy of each website you visit carefully.

13.        Changes to this Privacy Policy

This Privacy Policy was last updated on May 24, 2018.

Please check back regularly to keep informed of updates to this Privacy Policy. Where we make significant changes to this Privacy Policy, and we have your e-mail address, we will send you notification of the changes.

14.        Complaints, questions and suggestions

We have a Data Protection Officer that can assist with all queries regarding our processing of personal information. Our Data Protection Officer can be contacted by e-mailing

If you have any complaints about our Services, please contact us at:


United States: 001 646 781 73 59

United Kingdom: 0044 2036 086 975

Spain: 0034 911 876 636

France: 0033 172 060 870

Portugal: 00351 308 800 038


In the EEA, you may also make a complaint to our supervisory body for data protection matters or seek a remedy through local courts if you believe your rights have been breached.

You have the right to lodge a complaint with local data protection authorities in the EEA if you believe we have not complied with applicable data protection laws. The local authority differs depending on the country. Please see the Annex for your local data protection authority.

15.        No sale statement

We are not in the business of selling your personal data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your personal data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your personal data with certain third parties without further notice to you, as set forth above.



List of data protection authorities (EEA countries)

You have the right to lodge a complaint with local data protection authorities in the EEA if you believe we have not complied with applicable data protection laws.

The local authority differs depending on the country. Please see below for details of the local data protection authorities in the EEA countries in which we operate.


Data protection authority


Commission Nationale de l'Informatique et des Libertés - CNIL
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Tel. +33 1 53 73 22 22
Fax +33 1 53 73 22 00


Agencia de Protección de Datos
C/Jorge Juan, 6
28001 Madrid
Tel. +34 91 266 35 17
Contact by e-mail: Also:



The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel. +44 1625 545 745


Comissão Nacional de Protecção de Dados

Rua de São Bento n.º 148-3º 1200-821 Lisboa

Tel +351 213928400