Terms of Services

for www.tutornadeen.com

Booking & Scheduling

Booking is done in person via Skype or from the Scheduling page of this website, after reviewing the available time slots.

Cancellations are made either in person via Skype or via email within a reasonable amount of time. Be prepared to offer an alternative date and time for the cancelled session.

Payment terms

Sessions are paid in blocks of 5, 10, or 20 hours. Single sessions can be purchased for individual projects, e.g. proofreading, editing, job interview preparation, etc.

Payment is made in advance and in full, at least 24 hours prior to your first session at the rates described on this website.

All payments are final. No refunds will be made.

Unless you provide a specified time schedule, a package will expire 60 days after the  payment date. You are to ensure that you will be able to complete all the sessions you bought within the 60-day period (or the time schedule you specify). Otherwise, your paid package will be lost.

Attendance

You should be connected on Skype at the time the session starts.

If you are late for a session for more than 15 minutes, with no prior notice, the session will be charged as a completed session and you will lose the time for that session. The same applies if you fail to appear for a session altogether.

If the Tutor is late for a session for more than 15 minutes, with no prior notice, you will be credited the lost time and 15 extra minutes will be added to that session. If this is not possible due to time restrictions on either side, the 15 extra minutes will be credited to your next session.

If I fail to appear for a session, with no prior notice, you will not be charged for that session. Instead, your next session will be free of charge.

Conduct

You are to treat your tutor with respect and to refrain from abusive or defamatory language at all times. Any misconduct of a similar nature will result in termination of the services provided and no refunds will be made