Solucionando problemas de Tecnología 

Topic: Logging into Devices/Wifi Issues

  1. Restart your device by completely powering off and powering back on.
  2. Update to the latest version of chrome

  1. If you are at home restart your home router
  2. Make sure your device is connected to the internet
  3. Make sure that you have Google Chrome on your device
  4. Make sure that you have the latest version of Google Chrome
  5. Make sure the only user logged into Chrome is your school account. Sign out of all other personal gmail accounts. Directions can be found by clicking here.
  6. Make sure that you are using your school account and password.

Your child’s login is the last 2 digits of their graduation year + first

EXAMPLE for John Smith, graduating in 2023:

Your child’s password is lowercase first initial + lowercase last initial + their unique 6-digit student ID number*

EXAMPLE for John Smith:  js123456

Topic: Accessing iReady

  1. iReady says that my internet browser is out of date.
  2. Can I use iReady on my iPad? How? Use these directions for iReady iPad support.
  3. I am having issues logging into iReady from the Clever Portal.

Topic: Clever Portal

  1. Accessing Clever on an iPad.
  2. Accessing Clever on a personal chromebook (not MSD issued).
  3. Can I access Clever from a phone or tablet? Yes, download the Clever app and login as you usually would.
  4. Clever badge does not work when I try to scan it, or my device has no webcam. You can sign-in to your account using your email address and password (same as #6 above).

Topic: Chromebook

  1. The Camera/Microphone on my Chromebook is not working- How can I fix this?
  2. The Keyboard has changed or is typing different letters than the ones I am trying to use. How can I correct this?

Topic: Google Classroom

  1. How do I access Google Classroom from my personal Chromebook?

Topic: Google Meet

  1. How can I join a Google Meet session?

Topic: Further Help/ My School Issued Device is broken/etc…

       1.        Submit a Help ticket and a member of the MSD Tech Team will get back to you.