LA Strong – Return and Rebuild

Frequently Asked Questions

The Office of Mayor Karen Bass is providing updated information to the impacted Palisades Community. Please see below information on frequently asked questions. You can also visit our unified information hub lacity.gov for more information on emergency response and recovery.

Table of Contents

Government Debris Removal Program

Timing and Prioritization

Eligibility and ROEs

Independent Cleanup (Properties Opted Out)

Insurance

Safety

EPA Phase 1 (Hazardous Materials)

Public Health & Air Quality

Homes with Minimal/No Structural Damage

Destroyed or Damaged Homes

Government Debris Removal Program

The US Army Corps of Engineers has established a Debris Call Center to help answer questions regarding Private Property Debris Removal. Hours of operation are from 6:00 AM to 6:30 PM; call 213-308-8305 for assistance. You can also visit https://www.spl.usace.army.mil/Missions/Emergency-Management/Los-Angeles-County-Wildfire-Debris-Removal-Mission/ for more information.

For general questions about fire debris removal, please contact the LA County Public Works Fire Debris Removal Hotline at (844) FIRE DEBRIS / (844) 347-3332, available Monday-Friday from 7 AM to 7 PM, and Saturday-Sunday from 8 AM to 6 PM. You can also visit https://recovery.lacounty.gov/debris-removal/ for more information.

Timing and Prioritization

Q: What is the timeline for Phase 1 and 2 of the debris removal program?

Phase 1 and Phase 2 will run concurrently. Once each cluster of properties is cleared under Phase 1, the US Army Corps of Engineers can begin Phase 2 cleanup on properties where Right of Entry forms have been submitted and ownership has been verified.

For Phase 1 (hazardous debris removal led by the U.S. Environmental Protection Agency): EPA began collecting hazardous materials on January 28 and announced completion on February 26. For more information on EPA’s Phase 1 work, visit the EPA California Wildfires webpage. As of February 26, 2025, the EPA has concluded their Phase 1 debris removal.

For Phase 2 (led by the U.S. Army Corps of Engineers): Phase 2 began on February 11. To opt into Phase 2, residents must complete a Right of Entry form by March 31, 2025. The US Army Corps of Engineers and their contractors cannot access a property to conduct the debris removal unless this form is completed.

The Army Corps of Engineers is aiming for debris to be safely removed in 2-3 days PER PROPERTY. This timeline can change depending on the size of the lot or parcel, the amount of debris, inclement weather, and other factors, so it may take longer to remove debris. Other factors include the size of the lot, the amount of hardscape, the degree of damage, the condition of the foundation and whether you want to remove or try to maintain the foundation. None of those specifics will be available to the Army Corps of Engineers until they get on site.

It will not be possible to estimate how long it will take to clean up your property until the contractor assesses the site. And for the same reasons, we cannot accurately predict at this time how long the overall cleanup effort will take. You can view the Army Corps’ progress here.

Q: If I fill out the ROE form first, will my home be cleared first?

No, the debris removal process is not a first-come, first-served process. There are a

number of factors that determine when everyone’s lot will be scheduled for Phase

2 debris removal. To maximize efficiency, contractors schedule their work based on

priorities set by the federal government with input from the County. But getting your

forms in early – and encouraging your neighbors to do so as well – will speed the

work in your neighborhood.

Q: If I do not fill out the ROE form and opt out of Phase 2, will I be deprioritized for Phase 1?

No.

Q: When will the Army Corps of Engineers clear my property?

Due to the large number of properties to be cleared, the Army Corps cannot give a specific timeframe. However, the operational crews will attempt to contact you 72 hours prior to starting debris removal work on your property. You will be given a chance to walk your parcel, ask questions, raise concerns, and discuss overall debris removal on your property.

In the meantime, please ensure assessment and safety crews are able to access your property by unlocking gates and/or providing access codes to the EPA by calling (833) 798-7372 or, for Phase 2, that information can be provided to the Army Corps’ contractor when they contact you to schedule a site visit. You can also contact the Army Corps’ debris call center at (213) 308-8305.

Q: How will the government decide which properties are cleared first?

Properties cannot begin Phase 2 until they have received a Phase 1 clearance from

the USEPA. As Right of Entry Forms (ROEs) are collected and ownership is verified, the Army Corps of Engineers will batch properties together for clearing with the objective of moving as quickly as possible and addressing health and safety issues as a top priority.

Eligibility and ROEs

For other questions about Right of Entry Forms (ROEs), please contact the LA County Public Works Fire Debris Removal Hotline at (844) FIRE DEBRIS / (844) 347-3332, available Monday-Friday from 7 AM to 7 PM, and Saturday-Sunday from 8 AM to 6 PM.

Q: What is the deadline to file a right-of-entry (ROE) form?

The deadline to opt into the government sponsored debris removal program is March 31, 2025. You should fill out the form as soon as possible, unless you are opting out of free debris removal by Army Corps of Engineers. Debris removal by the Army Corps of Engineers cannot proceed until you submit your form. Failing to submit the ROE form by March 31, 2025 is considered opting out.

Q: Who should submit a Right of Entry (ROE) Form?

As described by the County, a destroyed structure of at least 120 square feet must be on the parcel in order to qualify for government-sponsored debris removal by EPA and the Army Corps of Engineers. Those who qualify should submit an ROE to opt in or out. Properties that do not qualify do not need to complete an ROE. If you are unsure whether your property qualifies, you should complete the Right of Entry form by 3/31/25.

Q: How do I know if I am eligible for government-sponsored debris removal?

As described by the County, a destroyed structure of at least 120 square feet must be on the parcel in order to qualify for government-sponsored debris removal by EPA and the Army Corps of Engineers. Per EPA, CAL FIRE Damage Inspection Program (DINS) data is used to determine which parcels qualify, and EPA shows the Phase 1 status of eligible parcels here. If you are unsure whether your property qualifies, you should complete the Right of Entry form by 3/31/25.

Q: What if the government says I do not qualify for the debris removal program but I have a destroyed structure, burned propane tanks, or other hazardous materials on my property?

EPA advises that you call 1-833-798-7372 to provide your address so EPA can evaluate when they are in your area.

Q: If I opt in, can I opt back out even after I submitted my ROE form?

Yes, if you submit the ROE form and then decide to opt out before work has been performed on your property, you can do so.

Q: If I opt out, can I opt in again?

Once your opt out application is approved, your permit issued, and any work is begun on your property, you cannot opt back in. You will bear the full cost of debris removal and disposal.

Q: What happens if I own a condo? Does the entire building need to agree and file?

Generally, yes, but the recommendation is that each owner of a destroyed unit

submit a ROE form as well as the homeowners association (HOA).

Q: What about trailer parks? As the owner of an individual trailer on leased land, do I need to file the ROE or does the park owner need to file?

If the land under the trailer(s) is owned by an individual or entity besides the trailer

owner, then the landowner must request removal.

Independent Cleanup (Properties Opted Out)

Q: What steps are required and what qualifications does a contractor need in order to handle the debris removal if I opt out?

If you opt out, once the EPA has completed its Phase 1 work, you will be responsible for hiring appropriately licensed and certified contractors to remove debris. Property owners must submit a “Los Angeles County Local Debris Removal Program (Opt-out) Application” to the County for approval before March 31, 2025, and at least two weeks prior to commencing debris removal. Debris Removal Permits are issued by the EPIC-LA online permit system. Both the owner and contractor must have an EPIC-LA account to complete the permit.

As part of the permit process, the owner must provide a report performed by a Certified Asbestos Consultant indicating no asbestos onsite. All asbestos and asbestos-containing materials must be removed by a licensed asbestos abatement contractor and abated before debris removal can begin. Upon permit issuance, the work must be completed pursuant to standards set forth by the County and State. For more info, visit https://recovery.lacounty.gov/debris-removal/roe.

Q: For properties that do not opt in, will there be a deadline to complete Phase 2 debris removal? What will happen if they do not clear debris?

Property owners who opt out are required to clean their property and remove all burn debris in a timely manner. Property owners must submit a “Los Angeles County Local Debris Removal Program (Opt-out) Application” to the County for approval before March 31, 2025, and at least two weeks prior to beginning debris removal.

Due to the public health danger to the community, owners who choose not to participate in the Government-Run Debris Removal Program and who do not accomplish an adequate clean-up through the Local Debris Removal Program may be subject to remedial action that may include, but not limited to, hazard removal and/or relocation, clean-up, and site evaluation. All expenses incurred for such mitigation, including but not limited to contract work, staff time, and administration, may be subject to full cost recovery from the owner. For more info, visit https://recovery.lacounty.gov/debris-removal/roe.

Insurance

Q: How will the Army Corps of Engineers determine the cost of the debris removal that they bill to insurance? Do they always bill the policy maximum?

As described by the County, all upfront costs will be paid by government agencies. However, if property owners have homeowners, secondary, or automobile insurance covering debris removal, owners must inform the County by indicating that coverage on their Right of Entry form. The County has been assigned the responsibility to collect insurance proceeds. The County will work with insurance providers to ensure any proceeds specifically for debris removal are assigned to the government. Please note, Federal government agencies, such as FEMA, USEPA, and USACE, will NOT contact you to collect ANY payment related to the Government Sponsored Program.

The portion of your policy that the government will collect depends on the policy that you have. There are generally two types of debris removal coverage in a homeowners insurance policy:

Specified Amount: If your homeowners insurance policy contains a separate, debris-specific clause, you may use your insurance proceeds to remove fire related debris that is ineligible for removal under the government-sponsored debris removal program (for example, swimming pools, patios, trees, etc.). The County will only collect remaining insurance proceeds, if any, after you have removed fire-related debris not included as part of the Government Sponsored Program. The County will only seek the specified amount designated in the debris removal clause. These clauses are typically capped at a percentage of the coverage amounts listed in the policy (for example, 5 percent of the value of a primary structure, other structure, and personal property). You will not owe the County any additional money, even if the actual costs to remove the debris exceeded the amount designated in your insurance policy for debris removal.
No Specified Amount: If your homeowners insurance policy does not have a separate, debris-specific clause and instead includes the costs of debris removal in the total coverage, you may use these proceeds to pay for the removal of fire-related debris that is not included as part of the Government-Sponsored Program. The County will only collect any available insurance proceeds, if any, after your residence is rebuilt. If there are no remaining funds, the homeowner will not owe the County any additional money for debris removal.

In either scenario, the property owner will be required to substantiate all expenditures. The County will only work with insurance carriers to seek debris removal specific assignments as stated above. The County will not attempt to collect any insurance proceeds designated for other uses such as rebuilding.

For more information regarding insurance claims, coverage, or understanding your policy, please visit the California Department of Insurance website at http://www.insurance.ca.gov/01-consumers/140- catastrophes/WildfireResources.cfm or call the Insurance Consumer Hotline at (800) 927-4357. Property owners are advised not to begin clearing remaining ineligible debris until Phase 2 has been completed on their property as this may affect eligibility to participate in the program.

Q: What if I don’t have insurance?

As described by the County, if you don’t have insurance, you can opt in to the Army Corps of Engineers debris removal program (Phase 2) at no cost to you. If you opt out, you will be responsible for the cost of clearing the debris from your property.

Q: If I participate in the Government-Sponsored Program, will the County take all of my insurance proceeds?

The County has provided guidance that it will only work with insurance carriers to seek debris removal specific assignments. The County will not attempt to collect any insurance proceeds designated for other uses such as rebuilding.

The portion of your proceeds that the government will collect depends on your policy. For questions, please contact the LA County Public Works Fire Debris Removal Hotline at (844) FIRE DEBRIS / (844) 347-3332, available Monday-Friday from 7 AM to 7 PM, and Saturday-Sunday from 8 AM to 6 PM.

Safety

Q: How does the Army Corps of Engineers ensure safety during debris removal?

The Army Corps of Engineers follows strict procedures to ensure public safety

during debris removal, including protocols for:

Identifying hazardous trees and structures
Using appropriate equipment and trained personnel
Complying with environmental safety standards to prevent harm to workers, residents, and neighboring properties

Fire ash and debris material is placed in the bed of a dump truck inside a heavy-duty plastic liner. This liner is tightly wrapped around the ash, and a tarp is then lowered over the truck to ensure the ash remains contained during transit.

The Army Corps of Engineers also utilizes the "wet method" for debris removal, which involves applying water and mist to keep ash on the ground and prevent it from becoming airborne. This approach helps mitigate risks to the community, particularly for standing homes that have been reoccupied.

Q: How are the debris management teams protecting our rivers, streams and aquifers from contamination?

The debris management teams will use erosion controls on the site as well as

silt collection devices around storm drains to minimize impacts to rivers, streams

and aquifers. They are also taking measures such as wrapping the debris that is

placed in trucks to minimize particles traveling from the air to the water.

Q: What safety and environmental regulations are contractors required to comply with?

Contractors are required to comply with all local, state and federal laws and

regulations regarding safety and the environment. Whenever there is a conflict

between codes or regulations, the most stringent regulation is applied.

Q: What safety measures are being taken at the staging sites?

EPA implements significant safety and mitigation measures to ensure the public and the environment are not negatively impacted by the temporary staging areas, including:

Pre-sampling of the area to establish current conditions
Lining processing areas with plastic and installing protective measures
Continuous perimeter air monitoring
Spraying water three times daily to control dust from vehicle traffic
Transporting all materials safely from the burn area to the staging area following Department of Transportation standards
Packaging and removing waste from the site nearly daily, without ground contact

When Phase 1 is complete, EPA will test the areas again to confirm no negative impact to the environment. For questions about the safety procedures, please contact the EPA hotline at (833) 798- 7372.

EPA Phase 1 (Hazardous Materials)

EPA Phase 1 was completed on February 26, 2025. Questions have been kept here for reference.

More information about the Phase 1 Debris Removal can be found here: https://www.epa.gov/ca/2025-california-wildfires

Q: How can the EPA remove hazardous materials if they are under large amounts of debris?

If physical hazards such as unstable trees, blocked access, steep unstable slopes, basements, or unstable walls and structures exist on the property that prevent EPA field teams from safely accessing the property to remove the household hazardous materials, EPA will defer removal to phase 2 and make a note on the property record.

If the property owner has opted into the Phase 2 government sponsored debris removal program, the Army Corps of Engineers will receive this information and coordinate with EPA as necessary to remove hazards.
If the property owner has opted out of the Phase 2 government sponsored debris removal program, the County/City will receive this information.

Q: On the EPA Status Map, what does "Deferred to Phase 2" mean?

“Deferred to Phase 2” means unsafe parcel conditions precluded EPA from completing Phase 1. Please note that Rights of Entry still must be submitted for deferred properties.

For properties that opt into Phase 2: Army Corps of Engineers will complete deferred Phase 1 work during Phase 2 operations.
For properties that opt out of Phase 2: You will be responsible for hiring an appropriately licensed and certified hazardous materials/waste contractor to complete deferred Phase 1 work. All household hazardous waste (HHW) should be identified, segregated, and disposed of at an HHW disposal facility by. Confirmation of the proper disposal of HHW will be required to obtain a debris removal permit through EPIC-LA.

Army Corps of Engineers: Phase 2 Debris Removal

Q: What does Phase 2 debris removal entail?

L.A. County released a new interactive graphic to help property owners visualize what they can expect if they opt-in to Phase 2 of the debris removal program led by the U.S. Army Corps of Engineers. https://recovery.lacounty.gov/debris-removal/what-to-expect/

Q: How do we verify that County Public Works has received our Opt In?

You can track your ROE form with this tool.

Q: What happens with trees and vegetation?

Debris management teams will remove trees that:

are a threat to the safety of the debris removal crews working on the property;
are dead or likely to die within five years as a result of the fire, as determined by a certified arborist; or
present a threat to public health and safety, public roadways or easements, public infrastructure, fire hydrants, water meters, etc.

Generally, landscaping and non-hazardous trees outside of the ash footprint will NOT be removed under the private property debris removal program. However, each property will be assessed on a case-by-case basis and there may be exceptions.

Q: What are the markings on my trees? Do my trees need to be removed/replaced?

The City’s Urban Forestry Division has created this storymap to provide information about trees affected by the wildfire.

Q: What if I don’t want the Army Corps to remove trees from my property?

A hazardous tree removal waiver has been established for property owners participating in the federally funded Private Property Debris Removal (PPDR) Program who wish to retain specific trees on their property. This waiver allows owners to retain certain trees identified by a certified arborist to be hazardous.

Those opting out of hazardous tree removal should be aware that:

Retaining hazardous trees may impact the ability to obtain a permit or rebuild on the property.
The local permitting agency will determine rebuild requirements.
The property owner assumes responsibility for future hazards caused by the trees they choose to keep.

Property owners interested in retaining a tree must:

Complete the Waiver of Hazardous Tree Removal form.
Provide a site sketch and list of trees they wish to preserve.
Submit the completed form in person to the Corps of Engineers’ contractor during their site visit.

For more information, visit https://recovery.lacounty.gov/debris-removal/phase-2/

Q: What counts as a “block” or “neighborhood” when the Army Corps asks groups of homeowners to appoint a block or neighborhood captain? How many homes are needed?

There is no formal definition of “block” or “neighborhoods” for the purposes of the Private Property Debris Removal (PPDR) program. The Army Corps is using these terms informally to encourage neighbors to work together. From an efficiency standpoint, the entire debris removal process would benefit from clustering of parcels. Past experiences in other communities have demonstrated that when groups of owners work together, in general the process is more efficient.

Q: Will they demo my house?

If the home is substantially damaged by the fire and requires demolition, FEMA will

make the determination on eligibility. If the home is found to be eligible, the Army Corps of Engineers will demo and remove the fire debris.

Q: Is there any situation where they would NOT remove the foundation?

If you indicate on your Right of Entry form that you would like your foundation to be removed: In most cases foundation removal will be performed as part of debris removal activities. The US Army Corps of Engineers (USACE) will be assessing foundations as part of Phase 2 debris removal only to determine if removal of the foundation may cause slope instability. If it is determined that removal of the foundation or portion of the foundation could cause instability, the foundation will not be removed. In some situations, removal of the foundation may be more complex than is typical, such as instances where there are deep foundations or retaining structures. In such cases, the Government may determine that portions of the complex foundation system will be excluded from the removal. The Government will discuss with the Owner before making a final determination.

If you indicate on your Right of Entry form that DO NOT want your foundation to be removed: the USACE will not assess or remove the foundation.

Q: What does the Army Corps of Engineers remove?

The Army Corps of Engineers crews are responsible for removing:

Chimneys
Hazardous trees (dead or at risk of dying within five years)
Fire ash and debris
Foundations (if specified in the ROE)
Up to 6 inches of soil in the ash footprint (if necessary and safe to do so)
Household hazardous materials not removed in Phase 1 by the EPA
Titled properties (cars, motorcycles, RVs, trailers, and other vehicles)

Slope stabilizing structural walls and other foundational elements will not be removed if their removal could destabilize the property or neighboring areas. In-ground pools, perimeter fences, unburned structures, septic systems, and flatwork such as driveways will not be removed. However, the Army Corps may utilize water in pools for dust control and will remove fire debris from pools and place metal fencing around pools where feasible.

Q: Where can I see the status of U.S. Army Corps of Engineers (USACE) debris removal?

The USACE has an online tool for tracking debris removal. You’ll need to zoom in using the + tool in the bottom right to view actual parcels and their status. More information is available here.

Other

Q: Can residents be present during the cleanup of their personal property if participating in the Government-Sponsored Program?

The safety of the general public and workers is a priority during debris operations. You may be present for Phase 2, but to reduce risks from safety hazards, the public is encouraged to stay away from areas where debris removal operations are underway. During Phase 1, the EPA has stated that if residents are home when they arrive, they will need to skip that property and return at a later date for your safety and theirs. Phase 1 may also have exclusion zones surrounding the current work area to ensure safety of the public.

Q: After debris clearance and soil removal, what are the next steps?

As described by the County, once the debris management teams have ensured that the cleanup meets the program standards, contractors will return to install erosion control methods. The debris management teams will then report to the County that the debris removal is complete. The County will then notify you that your property is safe and ready for rebuilding.

Q: How are you securing the debris during transport?

The EPA will place hazardous materials in containers and transport them by stake bed trucks to the staging areas. Fire ash and other debris material are placed in the bed of a dump truck inside a heavy-duty plastic liner. This liner is tightly wrapped around the ash, and a tarp is then lowered over the truck to ensure the ash remains contained during transit.

The EPA and Army Corps of Engineers worked with the Department of Transportation to select haul routes to minimize the impact for those who have reoccupied their homes and for unaffected communities. This will include lower-speed travel down city streets, but also will utilize freeways to get to the staging areas. At the secured temporary staging areas, materials will be consolidated and packaged for safe transport and disposal.

Q: Where are you taking all the debris?

All debris will be disposed of in compliance with local, state, and federal regulations.

Phase 1 hazardous materials: EPA will take materials to highly controlled temporary staging areas, including the Topanga Staging Area in Malibu and Will Rogers State Beach Parking Lot Staging Area for Palisades Fire debris. There, the debris will be sorted, secured, and packaged for transport to permitted disposal facilities.

Phase 2 debris that does not meet the definition of hazardous waste: Debris is being separated into metals, concrete, soil, and ash. Recyclable materials, such as concrete and metal, are being recycled by area facilities. Other items are being disposed of in approved waste landfills, as determined by County officials.

Q: What happens to burned vehicles?

For burned vehicles on property opted into Phase 2: Any “titled property” with a VIN (vehicle identification number) such as a motorcycle, car, RV, will be hauled to a staging area for adjudication by California Highway Patrol (CHP). CHP will notify the rightful owner as identified through the VIN’s registration and provide a “junk title” so the titled property can be disposed of and insurance claims filed.

For burned vehicles left in the right-of-way: CHP removed vehicles that were left on the street and destroyed by the fires. To find your vehicle, contact the California Highway Patrol Dispatch at 323-259-3200.

Access

The most up to date information regarding Palisades re-entry can be found here.

Getting Passes

Q: Where can I pick up an access pass?

As of February 28, access passes for residents and authorized contractors to access the Palisades and Pacific Coast Highway can be obtained at the following locations:

Parking structure of the Disaster Recovery Center at UCLA Research Park West,
10850 Pico Boulevard, Los Angeles (Monday-Saturday from 9 a.m. to 7 p.m.)

Santa Monica College Malibu Campus Interpretive Center, 23555 Civic Center Way, Malibu (Tuesday and Thursday from 10 a.m. to 4 p.m.)
Malibu City Hall, 23825 Stuart Ranch Road, Malibu (Saturday from 10 a.m. to 4 p.m.)

Q: What documentation is needed to obtain an access pass?

Photo identification is required to obtain an access pass. Additionally:

Residents must show proof of residency if their address is not included on their photo ID, such as a utility bill, bank statement, pay stub, or other document with their name and address.
Contractors must show documentation proving their association with a property in the restricted area (the property address must be included), such as a contract, Letter of Intent (LOI), invoice, or personal check from the property owner. If the individual’s name is not on this documentation, proof of association between the individual and the business must also be provided, such as an employee ID, W-2, paystub, or business card.
Property owners who are not residents must show proof that they own a property in the restricted area, such as a tax bill, mortgage, or deed.
Corporate officers or business owners must show proof of affiliation with a business in the restricted area, such as a lease or mortgage.
To pick up additional passes for a contractor or employee who is not present, additional documentation with the individual’s name must be provided, such as a copy of their photo ID, contract, or payroll document.
Non-resident family members of residents must show photo identification of the resident (copies or screenshots are ok), proof of their residency (if the address is not on their photo ID), and proof that you are related or are authorized to act on their behalf (such as a power of attorney).

Q: Is a new pass needed each day?

Resident and contractor passes do not expire, eliminating the need for renewal.

Q: Are passes issued per household, vehicle, or person?

One pass per vehicle is issued for both residents and contractors. Anyone within the vehicle will be allowed access. Each separately driven vehicle must have its own pass to enter the impacted area.

Contractor Access

Q: Can private security companies resume patrols of the Palisades?

Yes; entry passes are required. However, please note that access may be limited due to PCH closures.

Q: Can a contractor get a pass for the entire company in case they send different people each day to the jobsite?

No. Each separately driven vehicle must have its own pass to enter the impacted area.

Q: Are couriers allowed into the Palisades?

Couriers in marked trucks (e.g. FedEx, UPS, Amazon, DHL) will be allowed in. Couriers in vehicles that don't have company markings (such as Uber Eats and unmarked Amazon delivery drivers) will not be let in.

Law Enforcement

Q: What organizations are currently enforcing the law in the Palisades?

The Los Angeles Police Department (LAPD) and California Highway Patrol (CHP) are currently enforcing the law in the Palisades. Additionally, the National Guard is supporting LAPD and CHP by securing the perimeter of the Palisades. The National Guard is located near checkpoints and other locations of interest.

Q: Is there a designated number to call LAPD if there is an issue in the Palisades?

Palisades residents should call 911 for life-threatening emergencies. 877-ASK-LAPD (877-275-5273) is the Los Angeles Police Department's 24-hour non-emergency number.

Q: How are you protecting the Palisades from crime?

Mayor Bass partnered with Governor Newsom to surge law enforcement resources in the Palisades with the goal of maintaining resident-only access and preventing crime such as looting.

Other Access

Q: What is the status of PCH? When will PCH be open?

On February 4, Pacific Coast Highway was closed at the direction of Caltrans between Chautauqua Boulevard in Los Angeles to Carbon Beach Terrace in Malibu (see map here). On February 15, PCH reopened to emergency responders, contractors, and utilities only.

On February 20, PCH access was expanded to residents who live in the Palisades Fire burn area, essential business owners and workers, and school bus traffic. Access points are at Chautauqua Boulevard in Los Angeles and Carbon Beach Terrace in Malibu.

The following restrictions on PCH are in place:

PCH is reduced to one lane each direction with a 25 mile per hour speed limit between Chautauqua Boulevard in Pacific Palisades and Carbon Beach Terrace in Malibu.
All signalized intersections are flashing red and should be treated as a four-way stop, even if the intersection is dark due to a power outage.
There is no parking, no stopping and no pedestrians allowed in the work zone.
Vehicles may not pass one another.
There is one lane through the McClure Tunnel from westbound I-10 to northbound PCH, and one lane entering northbound PCH from the California Incline. These two lanes merge into one lane, potentially causing delays.

Motorists who are able to access PCH should expect long delays and are strongly encouraged to add extra time to their commutes and avoid the area if possible.

PCH remains closed to general traffic, and only essential travel is recommended. As partner agencies work to remove fire and storm debris, there may be times where a hard closure is still necessary. The California Department of Transportation will give notice of these closures.

Q: Is the Palisades going to become open to the general public?

On February 1, Mayor Karen Bass announced that checkpoints in the Palisades will remain in place. This is the result of work by Mayor Bass and Governor Gavin Newsom, who has offered the City additional law enforcement resources to enable this effort to keep the Palisades closed to the public. Access to the Palisades remains restricted to residents and authorized personnel only; access passes are required.

Utilities

For the most up to date information about LADWP’s Palisades Fire and Windstorm response, please visit http://www.ladwpnews.com/.

Power

Q: Will DWP be putting power lines underground?

LADWP is working to restore power to the Pacific Palisades, making temporary repairs which include setting poles, stringing wires, and installing transformers above ground in an effort to get as many customers capable of having power reenergized. Looking to the future, LADWP is working on designing a fully underground power system for the Pacific Palisades.

Q: When will the power be back on?

On February 11, Mayor Bass announced that LADWP crews have restored power to most homes and businesses in the Pacific Palisades area that are able to safely receive electric service. LADWP crews continue to complete more complex temporary repairs to continue connecting individual customers to circuits that have been restored.

As crews continue to restore power to individual homes, they first verify each residential electrical panel to ensure power is restored and once restored, leave a notice for residents to turn on their main circuit at the panel. Some individual restorations may take more time based on the complexity of the repairs which can only be identified once crews temporarily restore power to a circuit. If your home or business remains without power, please first check your circuit breakers. Angelenos are encouraged to call at 1-800-DIAL-DWP (1-800-342-5397) to report a power outage. LADWP will assign a crew to follow-up on individual service. More info: ladwp.com/outages.

Water

UPDATE on 3/6/2025: The “Do Not Drink” notice in the Palisades was lifted on Friday, March 7, 2025

Q: What should I do once the Do Not Drink notice is lifted?

Residents returning to their homes are advised to flush all the water fixtures in their homes to clear residual water from pipes. See the below tips from LADWP on flushing your water before use:

Prepare your site for flushing. Remove aerators and screens from all faucets. Set water-softening devices and filters, both point-of-use and whole-house, to “bypass mode.”
Flush outside plumbing. Open and flush any external fixtures and hose bibs/faucets for about 10 minutes or until water is clear and temperature is constant.
Flush cold water. Run all cold-water faucets on the property beginning with the faucet closest to the water line. Run the water at the highest flow (or fully open) for about 10 minutes or until water is clear and temperature is constant. Then turn off all faucets in reverse order.
Flush all toilets and urinals. Do this at least once but repeat if the refilled water is not clear.
Flush hot water. Drain your hot water tank to discharge any accumulated sediments. Wait for the hot water tank to refill and flush as in Step 3.
Clean aerators and screens and reattach to faucets, shower heads, and fixtures.
Flush appliances. Run an empty dishwasher and washing machine once on the rinse cycle. Empty ice from ice maker bin; run ice maker and discard 2 additional batches of ice.
Restore all removed filters and reset all water devices from “bypass mode.”

For detailed instructions to flush your pipes please visit: https://www.ladwp.com/publications/newsletters/articles/guide-flushing-water-pipes

Previous order:

The Los Angeles Department of Water & Power (LADWP) and State Water Resources Control Board Division of Drinking Water strongly advise consumers in portions of the 90272 zip code, West of Temescal Canyon Road and North of Bestor Boulevard in the LADWP service area to NOT DRINK OR COOK WITH THE TAP WATER UNTIL FURTHER NOTICE. This notice is due to the potential of fire-related contaminants, including benzene and other volatile organic compounds (VOCs) that may have entered the water system. For individual issues regarding your water quality feel free to call (213) 367-3182. To view exactly where the ‘Do Not Drink’ notice applies, visit the interactive map here. For more information, visit ladwp.com/PalisadesWQ.

Q: How has the water been tested and cleared?

LADWP implemented its Comprehensive Water Quality Testing Plan, which was approved by the State Water Resources Control Board’s Division of Drinking Water (CA-DDW) and involves multiple steps that are strictly followed until tap water meets all standards for quality and safety.

As part of this process, LADWP is flushing pipe and service lines within the affected areas to clear the system of sediments and stabilize water quality. After flushing, service lines must be stagnated for 72 hours before collecting samples for testing. All test results will be shared with the State Water Resources Control Board’s Division of Drinking Water (CA-DDW) to ensure compliance. If any contaminants or abnormal results are detected, additional flushing and testing may be needed, which could add extra weeks to the process until all samples have been collected, reviewed, and cleared.

Once water sample results are cleared by the CA-DDW, LADWP can begin lifting the Do Not Drink notice in phases for affected residents. LADWP will communicate the information to customers through multiple channels including on www.ladwp.com, social media channels, and email communications to customers.

In the interim, LADWP is distributing bottled water to affected customers. For the most updated distribution locations and times, please visit ladwpnews.com/bottled-water-info/ or call 1-800-DIAL-DWP.

Q: My area is under a Do Not Drink notice. Can I shower or use tap water for purposes other than drinking?

Your water may be used by healthy individuals for showering, bathing, shaving, and washing as long as care is taken not to swallow water and avoid shaving nicks. Limit shower time/bathing, and do not take hot baths (use lukewarm water and ventilate the area). If you have questions about other uses of tap water, please contact 1-800-DIAL DWP for 24-hour assistance. You may also contact the State Water Resources Control Board District Office at (818) 551-2004.

Q: Can I boil water to make it safe?

No. Because of the low pressure caused by the fire, water in the impacted area may be contaminated with chemicals that cannot be removed by end users. When pressure drops very low, the system can suck in contaminants from burned structures and equipment and spread them through the system. Among such contaminants are benzene and other volatile organic compounds that cannot be removed by disinfectants such as bleach or by common household filter systems. Boiling contaminated water would vaporize those chemicals into the air you breathe.

Q: How can I test my household’s water?

LADWP reports that water is being tested to levels much more protective than any home test kit can deliver. Labs and tests are certified by the State’s Environmental Laboratory Accreditation Program to provide assurance of competence and proficiency in the individual performing the tests. You can find certified labs here.

Garbage Collection

Q: Can residents dispose of ash in their regular trash cans if they are not eligible for government-sponsored debris removal?

Residents whose homes were not damaged but have ash can carefully sweep the material, double-bag it in plastic, and place it in the black bin.

Q: Is bulky item pickup available?

LA Sanitation (LASAN) provides unlimited pickup of large household items, including mattresses, couches, doors, carpets, toilets, electronic waste, and other furniture. This service is typically available on your regular collection day. Schedule a pickup by calling LASAN at 1-800-773-2489.

Q: Can I get extra trash collection?

Residents needing additional trash pickup can contact LASAN at 1-800-773-2489 to schedule the additional pickups. There is no cost for this service for residents in the fire area.

Pools

Q: I opted into Phase 2 of the Government Run Debris Removal Program. What will the government do with my pool, and what do I do with the water?

The Army Corps will not remove or refill in-ground pools. However, pools within the structural ash footprint with eligible structural debris will have structural debris and water removed, and will be fenced off after debris removal. Pools and ponds outside of the structural ash footprint will not be cleaned or cleared.

If water remains after Phase 2 removal is complete, draining of the pool should follow the protocols here. You can call LA Sanitation at 323-342-6268 or 323-342-6201 with questions.

Q: I opted out of Phase 2 of the Government Run Debris Removal Program. What do my contractor and I need to do with the debris and water in my pool?

The resident’s authorized contractor is responsible for proper removal and disposal of debris from the pool. Draining of the pool should follow the protocols here. You can call LA Sanitation at 323-342-6268 or 323-342-6201 with questions.

Q: I am not eligible for Phase 2 of the Government Run Debris Removal Program. What do I need to do with my pool water and any debris in it?

It is not advised to drain the pool if it can be properly cleaned in accordance with LA County Department of Public Health guidelines. If it is necessary to drain the pool, follow the protocols here. You can call LA Sanitation at 323-342-6268 or 323-342-6201 with questions.

Q: What preventive measures can I take to control mosquito breeding in vacant swimming pools or spas?

The County Department of Public Health recommends two preventive measures:

Mosquito dunks — a donut shaped solid item put in the swimming pool water to kill mosquito larvae
Mosquito fish — small fish that eat mosquito larvae (use only for pools without chlorine)

For mosquito fish, treatment, and further assistance, please contact (310) 915-7370 or visit lawestvector.org.

Q: What do I need to do if my pool/spa enclosure was damaged by the fire?

Per the County Department of Public Health (DPH), swimming pools and spas must be enclosed with a protective fence to prevent drowning, injuries, or other risks:

The enclosure must be at least 60 inches in height above grade.
Gaps should not exceed 4 inches to prevent access by small children.
Gates and entrances should be self-closing and self-latching.

For more information, please contact the County Department of Public Health Environmental Health Division, Recreational Waters Program at (626) 430-5360 or rhealth@ph.lacounty.gov.

Q: How should I clean my pool deck?

Per the County Department of Public Health (DPH), do not hose down the deck or use a leaf blower because debris can go into the storm drains and the air. First, lightly spray the deck with water to minimize the amount of dust and ash that goes into the air. Second, use a stiff brush or broom to sweep and put the debris in a trash bag. A mop and bucket can also be used to clean the deck. Throw away the debris with the solid waste.

For more information, please contact the DPH Environmental Health Division, Recreational Waters Program at (626) 430-5360 or rhealth@ph.lacounty.gov.

Public Health & Air Quality

Click here for comprehensive guidance from L.A. County Public Health. For current air quality conditions, visit https://www.aqmd.gov/aqimap.

Homes with Minimal/No Structural Damage

Q: My home is intact. How can I stay safe while cleaning up ash?

If it is necessary for you to clean up ash that is impacting living or work spaces in areas not damaged by fire, please use the following general precautions:

Always put on personal protective wear (e.g., long sleeve shirts, pants, gloves and safety glasses) when you must be around ash for an extended period of time
A well-fitting respirator, such as an N-95 mask, may provide some protection
If you do get ash on your skin, wash it off as soon as possible
All clothing, shoes and other protective wear should be removed, wiped or cleaned as appropriate before entering your residence
Do not use leaf blowers or take other actions (e.g., dry sweeping) that will put ash into the air
To clean up ash, use vacuums equipped with High Efficiency Particulate Air (HEPA) filters or mist lightly with water before gently sweeping

For More Wildfire Smoke, Ash and Safety Tips, visit: https://www.aqmd.gov/wildfiretips

Q: How can I stay safe if I decide to return home while the debris removal and construction process is taking place?

If you are living near areas with significant fire debris or burned buildings nearby, it is prudent to avoid being outdoors near these properties while hazardous materials are being removed, even though this process should not result in significant disturbance of ash and other fire debris.

If you’re returning to a home in an area with significant fire debris or burned buildings nearby, it may be advisable to wait until all the remaining fire debris has been removed from nearby burned properties before moving back in. More information can be found here.

Q: My home is intact. What remediation is necessary?

The County Department of Public Health suggests you first assess the extent of smoke, soot, and ash contamination to determine appropriate cleaning measures:

If there is no visible soot or ash on horizontal surfaces, no visible suspended particles, and no noticeable smoke odor, you do not need to undertake any specific remediation actions.
In cases where there is no visible soot or ash, a wipe test, where you wipe a wall or windowsill, confirming no soot or ash, can help determine that there was not significant intrusion of dangerous ash or soot.
For situations involving light soot or ash on horizontal surfaces and/or visible airborne particulate and/or noticeable smoke odors, a more thorough cleaning is recommended.
If you notice signs of significant soot, smoke residue, or odors in your home, professional cleaning or remediation may be needed.

More information can be found here.

Q: My home is intact but has significant soot/ash/smoke. How should I select a professional cleaning or restoration service contractor?

If you’re filing an insurance claim, check if your insurer recommends or contracts with any firms for this type of work. If you look for a contractor yourself, confirm that they are properly licensed by the State or County and have the required bonding and liability insurance coverage. You may also want to check references, check with the Better Business Bureau, and/or follow up with past customers to ask about their experiences before signing a contract.

Make sure any cleaning company is certified by organizations like the Institute of Inspection Cleaning and Restoration (https://iicrc.org/) or Restoration Industry Association (https://www.restorationindustry.org/). Before starting or paying for any work, obtain a detailed, written estimate of the work to be done and the schedule from the contractor. It is best to avoid contractors who fail to provide specific cost and schedule details in the contract.

More information can be found here.

Q: What can homeowners do if their insurance company refuses to pay for smoke damage or denies coverage?

Anyone finding that their insurer is not paying for remediation, smoke damage, testing, etc. should contact the California Department of Insurance at (800) 927-4357, visit a Disaster Recovery Center to speak with staff in person, or file a complaint at https://www.insurance.ca.gov/consumerhelp so the Department can take a look at your policies and address them with the insurer.

Q: My home is intact. How can I test for toxins to ensure it is safe?

The County Department of Public Health has advised that while indoor testing can be helpful in some circumstances, there are no laboratory tests that can determine if your property is “safe” and all lab results must be evaluated in context with environmental conditions in and around your property. More information can be found here.

Destroyed or Damaged Homes

Q: My home was destroyed/damaged. What precautions should I take when handling any salvageable personal items?

It is recommended to wait until EPA completes Phase 1 on your property before searching for items. If entering before debris removal, wear a properly fitted N95 mask, safety goggles, gloves, long sleeves/pants, sturdy shoes, and ideally a disposable Tyvek suit and shoe covers. Avoid unstable structures, sharp objects, and hazardous debris. Inspect areas cautiously; hazards may not be visible. Carry a flashlight and be alert for slip-and-fall risks or overhead hazards. Move slowly and carefully to not disturb ash. Lightly spray debris with water before handling and use tools, not bare hands.

Try not to get ash and soot in your car. Disposable items can be taken off, put into a plastic bag, and disposed of in the regular trash. Afterward, wash hands, change clothes, and shower immediately. For salvageable personal items, clean them thoroughly with soap and water before bringing them indoors. If you’re unsure whether an item is contaminated, place it in a sealed bag or container until it can be properly cleaned. For more information, visit the County Department of Public Health website.

Other Public Health

Q: How can I access air quality data?

For current air quality conditions, visit https://www.aqmd.gov/aqimap. Although this map may show green, hazardous windblown ash particles that are too large to be detected may be present in the air. They are typically visible to the naked eye either in the air or on outdoor surfaces. If you smell smoke or see ash, please take precautions. See https://www.aqmd.gov/smokesafety for details.
On January 31, 2025, South Coast AQMD began air monitoring efforts in the burn scars and surrounding communities of the Eaton Fire and Palisades Fire. You can find results and more details at www.aqmd.gov/2025-wildfire-response.
Sign up for air quality advisories at https://www.airalerts.org
Stay informed about wildfire smoke conditions and real-time/forecasted air quality in your area by downloading the South Coast AQMD Mobile App.

Q: Where can people get PPE to use when they enter the Palisades?

County Department of Public Health staff are also distributing personal protective equipment to residents in fire-affected areas as they return to their properties, including at Disaster Recovery Centers. Click here for Public Health's comprehensive list of recommendations to protect one's health in burn-out areas.

Q: Is there something we can do about gardening crews coming to the area and using leaf blowers?

The County Department of Public Health (DPH) has issued a temporary order prohibiting the use of power air blowers within the Palisades and Eaton Wildfire Perimeter Areas. To report violations, residents can call DPH at (888) 700-9995 (Monday-Friday, 8am-5pm) or submit a complaint to ehmail@ph.lacounty.gov.
The Los Angeles Municipal Code permanently bans the use of the gas powered leaf blower devices within 500 feet of a residence at any time in the City of Los Angeles. LAPD has primary enforcement responsibility for this Ordinance; contact LAPD at 1-800-ASK–LAPD for further information. Community members may also register complaints with the Street Services Investigation and Enforcement Division, Department of Public Works, at 1-800-996-CITY.

Q: How long should we wait to eat fruit off a tree?

There is limited science to measure whether hazardous contaminants are likely to get onto/into produce, whether they can easily be rubbed/rinsed off or are ingested when produce is eaten, and risk for individuals/communities. Your age, health status, proximity to burn areas, exposure to other environmental risks, and availability of alternative nutrition should be considered.

Safety tips:

Wash hands before and after harvesting
Discard of produce that is covered in ash or grown close to a burn area
Pre-rinse produce outside
Wash and rinse produce again inside
Remove outer leaves
Peel thick skin off; scrub root vegetables

For more info, review County Guidelines for Home Produce Safety After a Fire and State Guidance on Home Produce Safety After a Fire.

Storms & Mudslides

Helpful resources:

Q: How should I prepare for storms?

Pick up sandbags from one of the locations listed here
Private property owners who remain under evacuation orders and need help preparing for the storm can call LA County Public Works to schedule individual engineering support to assess a property. Call 844-347-3332 or 626-979-5370 for 24/7 dispatch assistance and referral. Visit https://ready.lacounty.gov/ for information on Debris and Mud flows.
Sign up to receive text, email, and phone call LA City emergency alerts for your home, work, and school at www.notifyla.org. If you have recently relocated to a new area, sign up for alerts at your new address.
Check in on your neighbors to make sure they know about the storm conditions and are prepared.

Q: What should I do during storms?

Follow any evacuation warnings and/or orders issued by the emergency alert system.
Avoid areas where there is water runoff from recent wildfire burn scars, including debris basins.
Roads in recent burn areas may be impacted by mud and rocks in the road. If possible, limit driving. If absolutely necessary, give yourself extra time to safely drive to your destination.
Call 911 with any life-threatening emergencies.
Call 311 to report downed tree branches, blocked storm drains, or localized flooding.
Call 1-800-DIAL-DWP in the event of power outages or water main breaks.
If you see a downed wire, always assume it is live. Never approach or touch any wire that is down or dangling and immediately report it by calling 911.

Q: How is the city planning to protect repopulated Palisades residents from potential mudslides in the aftermath of the fire?

The State, County and City are all installing watershed protection measures to help control and minimize storm runoff impact to public and private property, minimize debris going into the storm drain system and reduce the chance of flooding. However, elevated debris flow risk will exist for at least a few years and those protective measures can only protect against light to moderate debris flows, so the area may be subject to evacuation warnings or evacuation orders in large storms.

Q: How are you preventing hazardous waste in the burn areas from being blown by the wind or entering the ocean when it rains?

Several measures have been implemented to contain debris and minimize the amount of burn debris that enters the ocean. This includes protection of storm drain catch basins, absorbent materials along property lines, concrete containment barriers to limit debris flow, and capturing mudflows and sediment in debris basins.

Financial Resources

Q: What debris removal assistance is being provided to owners of homes that do not qualify for the government-sponsored program?

Owners of properties that do not qualify for the government sponsored debris removal program may be eligible for $300 in assistance from FEMA for cleaning and sanitization. Guidance on assessing contamination, ash cleanup in areas without fire damage, securing professional assistance, and more can be found here and here.

Q: How can I find the resources available to me?

Mayor Bass and the Mayor’s Fund for Los Angeles launched the LA Disaster Relief Navigator to help you quickly create a personalized action plan that contains the critical recovery resources available to you. The LA Disaster Relief Navigator asks personalized questions to create individual Disaster Action Plans including government programs, insurance assistance, home damage remediation, temporary and permanent housing solutions, cash grants and valuable local community services. It can be found here.

You are also encouraged to visit Disaster Recovery Centers (hours and locations can be found here) and Impacted Worker & Family Recovery Centers (hours and locations can be found here).

Q: What grants, loans, or other assistance is available for severe smoke damage or rebuilding if the cost is more than my insurance will provide?

The U.S. Small Business Administration offers Home Disaster Loans to homeowners and renters to repair or replace disaster-damaged real estate and personal property, including automobiles. More information can be found here.

Through the Individuals and Households Program, FEMA may provide assistance for eligible expenses and losses that are not covered by insurance or any other source. This includes money to repair your disaster-damaged primary residence, utilities, and residential infrastructure, or to help replace your primary residence when the residence is destroyed. More information can be found here.

You are also encouraged to visit a Disaster Recovery Center (hours and locations can be found here).

Permitting

For specific questions related to permitting, please visit the LA One-Stop Rebuilding Center at 1828 Sawtelle Blvd, West Los Angeles, CA 90025. The Center is open Monday-Friday 10am-8pm and Saturday-Sunday 10am-4pm.

Q: What is the LA One-Stop Rebuilding Center?

The LA One-Stop Rebuilding Center is a single place for Palisadians to go for anything they need from the City when rebuilding their homes or businesses under the expedited and streamlined process created by Mayor Bass’ emergency executive order. It swiftly issues permits in impacted areas and serves as a resource for questions related to rebuilding.

While home and business owners may not need action from multiple City departments, Mayor Bass directed 10 City departments to come together at the Center so questions or needs can be addressed under one roof.

Participating agencies:

Department of Building and Safety
Department of City Planning
Bureau of Engineering
Bureau of Street Services
Department of Water and Power
Department of Transportation
Fire Department
Housing Department
Bureau of Sanitation
Bureau of Contract Administration
SoCalGas

The Center is located at 1828 Sawtelle Blvd, West Los Angeles, CA 90025 and is open Monday-Friday 10am-8pm and Saturday-Sunday 10am-4pm.

Q: What is the City doing to expedite permitting?

On January 13, Mayor Bass issued an Emergency Executive Order to clear the way for Los Angeles residents to rapidly rebuild the homes they lost in the fires. Specifically, the Order establishes a one-stop-shop permitting office, directs City departments to expedite all building permit review/inspections, bypasses state CEQA discretionary review, allows rebuilding “like for like”, and waives City discretionary review processes. More information can be found here.

Q: How is it determined that a structure’s foundation is compromised? Can I reuse my foundation?

The structural integrity of concrete and masonry can be impacted in fire situations, especially when the structure is completely consumed by fire. The material’s properties may be irreversibly altered, deeming it unsatisfactory for reuse in supporting a rebuilt structure. Therefore, existing footings and slabs in fire-damaged buildings and structures are not typically permitted to be reused. Foundations may also be damaged during debris removal activities, which may require the use of heavy equipment.

If you would like a structural assessment of your foundation, you must work with your own private engineer to evaluate your foundation. If foundations remain in place, approval will be required prior to reusing the foundation as part of the building permit for new structures. The building official may require foundations to be removed at the property owners’ expense prior to issuing a building permit.

Q: Why do we need permission from the architect for LADBS to release our home plans/blueprints? We can’t get in touch with the architect - can an exception be made?

Palisades residents can now obtain the original building plans for their lost homes at the LA One-Stop Rebuilding Center. At the request of the Mayor’s Office, Governor Gavin Newsom recently issued an Executive Order that suspended the state law that required City of Los Angeles officials to seek the consent of the person who designed a building, or their heirs, before releasing plans to the building owner. Additionally, Mayor Bass said, the City will make plans available electronically.

Homeowners can request their plans via email at records.ladbs@lacity.org and at the One-Stop Rebuilding Center in person. Government issued ID, a copy of the property’s recorded deed and completion of this form are required to obtain plans.

The One-Stop Rebuilding Center is at 1828 Sawtelle Blvd., Los Angeles, CA 90025, and is open Monday - Friday, 10 AM - 8 PM; Saturday & Sunday, 10 AM - 4 PM. Staff has been directed to provide the service same-day whenever possible.

Miscellaneous

Q: What do the price gouging laws include?

On February 26, 2025, a new city ordinance went into effect that prohibits excessive price increases and excessive accumulation of supplies and services for resale at inflated prices during a declared emergency to add protection for housing and lodging. For more information or to report price gouging, visit https://emergency.lacity.gov/recovery#pricegouging

Q: Will there be cell service in the Palisades?

While Spectrum, AT&T, T-Mobile, and Verizon have reportedly restored cell service in the area, the Mayor’s Office has requested that all carriers help improve service for areas with limited to no cellular signal. Additional updates will be shared as they are available.

Q: How can we get access to safe deposit boxes?

Our top priority is your safety. Teams are working diligently to address safety hazards and remove any hazardous material and debris from across the burn area to ensure that sites are safe and accessible. We have been in touch with banks in the area, who shared that it is a top priority to restore customers’ access to safe deposit boxes and they are developing protocols for safely doing so.

The banks will communicate further details with their customers as more information becomes available and we encourage you to remain in contact with your institutions for the latest updates.

Q: I am a renter. What are my rights and how can the City help protect them?

The Los Angeles Housing Department investigates violations of City laws that protect tenants and control some rents through the Rent Stabilization Ordinance (RSO), Just Cause Ordinance (JCO) and the City’s multifamily residential Housing Code. If you believe you experienced a violation under one of these laws, or are living under unsafe or unhealthy conditions, file a complaint and LAHD will help you address your housing issues and habitability concerns.

For information about tenant rights and how to file a complaint, visit https://housing.lacity.gov/residents/renters. You can also contact LAHD at (866) 557-7368 on weekdays between 9:00 am – 4:00 pm.

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