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Refunds and Cancellations

www.MonicaRamos.tv   |   www.OnlineBusinessSuccessAcademy.com

Digital Products

Our refund policy for digital product purchases is 100% of your purchase price within 30 days for any e-course or other digital product. If you are not 100% satisfied with your digital course purchase, you can request a full refund within 30 days of your purchase date. All payments for digital products are currently processed through PayPal and refund requests will need to be made through PayPal’s website. If you do not have a PayPal account or your purchase was made under special circumstances (not through PayPal), please write to refunds@monicaramos.tv.

Subscription Memberships

To cancel your monthly or yearly Online Business Success Academy (OBSA) membership subscription, you will need to go through PayPal. For instructions on how to cancel your subscription through PayPal, click here. Your subscription rate is guaranteed for as long as you remain subscribed without cancelling. PayPal will notify you if there is a problem processing your payment before attempting a second time. After a second failed attempt, your account is at risk of cancellation. Please keep your payment details up to date to prevent unwanted cancellation of your subscriptions. By cancelling, you forfeit any discounted rate you were grandfathered into. A cancelled subscription can not be reactivated. If you wish to re-subscribe you may do so from the sales page at the current subscription rate.

Monthly Subscriptions

Monthly payments are not refundable but you can cancel your subscription through PayPal before your next payment is due to prevent future payments from being processed. As long as you cancel before your next scheduled payment, you will no longer be billed for future payments. You can cancel anytime. Cancelling your monthly OBSA subscription stops future payments and revokes your access to the live calls, replays, member resources, and the Facebook Group. Cancelling your monthly Support subscription will not affect your access to any OBSA courses you have purchased separately. You will not be refunded for any subscription payments made prior to cancelling. For instructions on how to cancel your subscription through PayPal, click here. Please note that unsubscribing from OBSA Member emails is not the same as cancelling your subscription payment.

Yearly Subscriptions

Yearly payments are refundable within 30 days of the initial payment date. Refund requests of yearly subscription payments must be made through PayPal’s website. You can cancel your subscription at any time, but refunds will not be issued beyond 30 days. You will need to cancel your subscription through PayPal before your next payment is due to prevent future payments from being processed. As long as you cancel before your next scheduled payment, you will no longer be billed for future payments. You can cancel anytime. Cancelling your yearly OBSA subscription stops future payments and revokes your access to the live calls, replays, member resources, and the Facebook Group. Cancelling your yearly OBSA subscription will not affect your access to any OBSA courses you have purchased separately. You will not be refunded for any subscription payments made prior to cancelling that are beyond 30 days of the initial subscription date. For instructions on how to cancel your subscription through PayPal, click here. Please note that unsubscribing from OBSA Member emails is not the same as cancelling your subscription payment.

Physical Products

Our refund policy for physical products is 100% of the purchase price, not including shipping and handling, when requested within 30 days from the date of purchase and returned in brand new, unused condition. Customer pays shipping cost to return product. Some products are non-refundable such as signed copies of books or any personalized products. Refunds will not be given for items returned in less than new condition or that have been damaged or altered in any way to make them unsellable. Any product you return must be in the same condition you received it and in its original packaging.

Coaching and Training Sessions

Refund requests for pre-paid scheduled coaching calls, training sessions, or training webinars  will only be honored within 14 days of payment AND when made 48 hours prior to your scheduled appointment. Both conditions must be met for a full refund. If you are beyond 14 days of your purchase and your scheduled appointment is more than 48 hours away, you can use the “Reschedule” link in your booking confirmation email to choose a better time. If you need to reschedule an appointment less than 48 hours before your scheduled booking, please write to admin@monicaramos.tv to see if we can accommodate you.

If you have any questions about this Refund Policy or any refund issues regarding your account that are not addressed here, please write to refunds@monicaramos.tv.

This refund and cancellation policy was last updated on, and is effective as, of February 21, 2017.

     www.MonicaRamos.tv   |   www.OnlineBusinessSuccessAcademy.com