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PURPOSE

This policy explains how Bellaire Primary School proposes to manage common enquiries from parents and carers.

SCOPE

This policy applies to school staff, and all parents and carers in our community.

POLICY

Bellaire Primary School understands the importance of providing helpful and timely responses to common enquiries from parents and carers. To ensure that members of our school community are directed to the most appropriate person to assist them, the information below outlines key contacts for common queries:

• to report a student absence, please complete an absence form on Sentral or contact the school office on 5243 5203.
• to report any urgent issues relating to a student on a particular day, please contact the school office on  5243 5203.
• to discuss a student’s academic progress, health or wellbeing, please contact your child's classroom teacher via Seesaw or by contacting the front office.
• for enquiries regarding camps and excursions, please contact the school office on 5243 5203.
• to make a complaint, please contact the Leadership Team via the school office on 5243 5203.

Please also refer to our Complaints policy,

• to report a potential hazard or incident on the school site, please contact the facilities manager via the school office on 5234 5203.
• for parent payments, please contact the school office on 5243 5203.

School staff will do our best to respond to general queries as soon as possible and ask that you allow us 2 – 3 working days to provide you with a detailed response. We will endeavour to respond to urgent matters within 24 hours where possible.

Interpreting Services

We can arrange for interpreting support if you are from a language background other than English and need help with understanding important educational information about your child. Contact the school office on 5243 5203 for more information.    

Requests for information

Parents and carers are generally entitled to information ordinarily provided to parents, including school reports and newsletters.

Parents and carers seeking information that is not ordinarily provided to parents are encouraged to apply for access through the Freedom of Information process, or, if the information is sought for use in court proceedings, by issuing a subpoena.

Freedom of Information requests should be directed to:

        Manager – Freedom of Information Unit

        Department of Education and Training

        2 Treasury Place

        EAST MELBOURNE VIC 3002

        03 9637 3134

        foi@education.vic.gov.au

COMMUNICATION

This policy will be communicated to our school community in the following ways: 

• Available publicly on our school’s website
• Hard copy available from school administration upon request

POLICY REVIEW AND APPROVAL