VPN Setup for Windows (OpenVPN)

For Mac VPN setup instructions visit http://go.augsburg.edu/macvpn

BEFORE YOU BEGIN: you must enroll a device in Augsburg’s Multi-Factor Authentication (MFA) platform in order to use VPN services. See https://sites.augsburg.edu/it/mfa-faq/mfa-device/

You must download and import your account’s unique VPN config file into the OpenVPN application in order to connect to the Augsburg VPN

Go to https://vpn-portal.augsburg.edu/
Sign in with your Augsburg username and password
You’ll receive an authentication request from the Duo Mobile app on your phone. Approve the login request.
Click the first Download for Windows, macOS, Linux link (which is compatible with OpenVPN Connect v2 clients):
Your VPN config file will download to your computer (if prompted to save the file, choose to save it).
From the Start menu launch OpenVPN (or OpenVPN GUI)
If you encounter a “No readable connection profile” dialog, click OK.
In the system tray (near the clock), right-click on the OpenVPN icon and click Import file…
Select the file you just downloaded (likely in your downloads folder) and click Open.
Click OK on the File imported successfully prompt.
In the system tray (near the clock), right-click on the OpenVPN icon and choose Connect
Enter your Augsburg Username and Password
Note: Hardware token MFA users only enter “password,passcode”
Do NOT ‘save password’
If you save your password the VPN will often attempt to reconnect on its own - including when the computer is asleep - meaning you will get Duo Mobile authentication requests even though you haven’t tried to connect. This often causes Duo account lockouts.
Click OK to initiate the VPN connection.
On your phone look for the Duo Mobile authentication request notification and choose Approve

You’re all set!