RAMPURHAT GOVT. MEDICAL COLLEGE & HOSPITAL, RAMPURHAT, BIRBHUM 

CITIZEN CHARTER

“Wherever the art of Medicine is loved, there is also a love of Humanity”  - Hippocrates

ALL FACILITIES ARE FREE OF COST IN GOVERNMENT HOSPITALS

This charter seeks to provide a frame work, which enables our users to know  about Rampurhat Govt Medical College & Hospital, Rampurhat, Birbhum.

Dear Citizen,

Rampurhat Govt. Medical College & Hospital, Rampurhat, Birbhum is a provider for  medical care to all patients without any discrimination of gender, caste or religion.  All the services will be minimum quality assured services set by Indian public health  standards.

This Medical College is a scientific hub of Medicine, Research, Training and Patient  Care. Rampurhat Govt. Medical College and Hospital has been shaping care givers to  lead the way to the 21st century in identifying cure and care for diseases.

The decision to establish a Medical College here at Rampurhat by the Department of  Health & Family Welfare, Government of West Bengal is a boon for the people of the  Rangamati region.

GENERAL INFORMATION:

This is a Government Medical College and Hospital set up by the Government of West  Bengal under Health & Family Welfare Department for teaching UG and PG students  and providing multi specialty patient care. Lay down of foundation stone was done on 22nd May, 2018 by Hon’ble Chief Minister & Health Minister Smt. Mamata  Bandyopadhyay.

Rampurhat is a rapidly growing township in Birbhum District in the Indian state of  West Bengal. It has a dynamic connectivity with other places of West Bengal and  neighboring states via state highways, national highway and rail route. Rampurhat  Junction is one of the busiest railway stations in Eastern India.

As of Census 2011 Rampurhat has a total population of 57000 of which 29070 are  male and 27930 are female. It has got rich heritage. The local tribal people are mostly  belonging to the Santhali groups, and Boul community striving to maintain their  culture.  

Location:

Rampurhat Govt. Medical College & Hospital,

NH-14, Rampurhat, Birbhum, PIN-731224, West Bengal

Enquires & Information about Rampurhat Govt. Medical College and Hospital The Services available in this Hospital are as follows:

A. GENERAL SERVICES:

Casualty & Emergency Services: 

▪ All Casualty Services are available round the clock 24x7

▪ Duty Doctors are available round the clock

▪ Emergency services are available for all specialties

Obstetrics Emergency is available in the old building at LR

▪ 24x7 Central Clinical Laboratory function is available. Most of the urgent  investigations like Hemogram, Blood Biochemistry, routine Urine examination,  Blood Gas Analysis, ECG, USG, X-ray, C.T. Scan, etc. are available for casualty  patients round the clock.

▪ Emergency surgeries are performed by surgeons

OPD Timings: 

▪ Registration: 9:00 AM to 2.00 PM (except Sundays and fixed 10 Holidays /year)

Online OPD registration facility is available through www.wbhealth.gov.in → OPD  TICKET BOOKING

E OPD ticketing system (through QR code) is available for which the patients  Aadhaar card Number is mandatory.  

▪ Consultation time: 9:00 AM to 2.00 PM or till last patient

Emergency Services: 

Emergency services run 24 hours.

Indoor Departments: 

 The Indoor Service is provided in the following Clinical & Surgical Departments at  RPHGMC& Hospital:

CLINICAL:

1. Medicine and allied department:

• Medicine

• Emergency Medicine (Casualty)

• Paediatric Medicine

• Dermatology

• Psychiatry

• Tuberculosis & Respiratory Diseases

2. Surgery and allied department:

• Surgery

• Orthopaedics

• Obstetrics & Gynaecology

• Ophthalmology

• ENT

• Anaesthesiology

• Dentistry

3. Day care service for cancer chemotherapy available in this tertiary care  hospital on Wednesday and Friday  

 Indoor Patient Services:

▪ Visiting hours for IPD Patient is from 11AM to 12NOON and 4PM to 6PM. ▪ Only one patient party is allowed with card given from Hospital during  admission time.  

▪ Only One patient party is allowed to stay with patient against card issued from  hospital. Male member allowed to stay with Male patient and vice versa.  

Hospital Ward Boys/Girls and Housekeeping staffs are available in different wards to  help in patient care and related activities.

All the wards and Critical care units are fully equipped with modern gadgets ¬&  equipments (e.g. ventilators, monitors, defibrillators, nebulizers; central O2 supply &  suction pipe line etc.) to provide top quality medical care.

 Indoor facilities are equipped with water, toilets, ECG services, generator back up,  emergency lights, chairs for attendants etc.

Waste disposal is done as per the established rules (Biomedical waste management  and handling rules, 1998) and utmost care is taken to keep the premises neat and  clean.

Special Investigations like USG, Color Doppler’s, CT scan etc. are available.

Day care facility is available for certain types of activities e.g. day care chemotherapy;  blood transfusion, dialysis.

 Operation Theaters: 

The institute has fully equipped modern Operation Theatres (four State of the Art  Modular) at SSH building where all kinds of major and minor surgeries(General  surgery, Orthopedics, Eye, ENT) are performed using the latest techniques and  technology.

For Obstetrics and Gynecology care separate OT is available in old hospital building.  

The patient should get his Pre-Anaesthetic check-up done in PAC before getting  admitted for operation by Anesthetists and follow the instructions given by the  treating Doctors.

 CCUs: 

The hospital has fully equipped Intensive care facilities to provide

CCU care such as CCU, SNCU (NICU and PICU coming).

 Laboratory Services: 

All routine and emergency laboratory services are available round the clock.

▪ Biochemical parameters available in this hospital are:

Sugar (F), Sugar (PP), Sugar (R), Serum Urea, Serum Creatinine, Uric acid, LFT, Lipid  Profile, Electrolyte Test, Phosphorus, Lithium, Magnesium, ASO, RF, CRP, Amylase,  Lipase, HBA1C, Iron, CK-NAC, CKMB, LDH, ADA, T3, T4, FT3, FT4, TSH, FSH, LH, Prolactin, CEA, PSA, AFP, Total HCG, CA-125,Vit-D, Glucose, Protein, etc

▪ Pathological parameters available in this hospital are:

Hemoglobin, Total RBC Count, Hematocrit, MCV, MCH, MCHC, RDW, Total WBC Count, Neutrophils, Lymphocytes, Monocytes , Platelets, ESR,D-dimer.

▪ Microbiological parameters available in this hospital are:

Test done in Department of Microbiology 

❖ A. CONVENTIONAL METHOD: 

i. Blood Culture

● Instruction: For adult (10ml blood required)

 For Paediatrics (2-5ml blood required) 

 ii. Pus Culture/Wound Culture

● Instruction- Sterile swab/container to be used for collection

iii. Urine Culture

● Instruction- Sterile container to be used for collection of urine sample, Mid  stream clean catch urine required.

iv. Special Fluid Culture (CSF, Synovial, Pleural, Pericardial fluid, Ascitic fluid  etc.)

● Instruction- Sterile container/Sterile swab to be used for collection v. OT Swab Culture from Rampurhat Hospital- Environmental Surveillance ● Instructions: Blood bag quality control from blood bank

vi. Sputum Culture

vii. Rectal Swab or Stool Culture

viii. Vaginal Swab Culture

ix. Urethral Swab Culture

x. Conjunctival Swab Culture

❖ B. AUTOMATED METHOD: 

i. BACT/Alert Method – BACT/Alert Culture Bottle

● Instruction: For Adult 5- 6 ml of blood to be injected in the culture bottle   For Paediatrics 2-5 ml blood to be injected in the culture bottle  ii. Vitek Method for Antibiotic susceptibility testing

❖ C. SEROLOGY: 

i. Dengue a) NS1

 b) IgM

ii. Scrub Typhus- IgM

iii. HBsAg

iv. HCV

v. Viral Load (NVHCP)

❖ D. RTPCR Test Covid-19 sample

❖ E. MYCOLOGY 

i. Wet Mount/KOH Mount

ii. LPCB Mount

iii. Fungal Culture

❖ F. FOR DETECTION OF MYCOBACTERIUM LEPRAE 

i. Slit Skin Smear

Equipment available for Laboratory: 

 Indirect Immuno Fluorescence Test (IIFT): 

 Done regularly in the Department of Pathology.

▪ Diagnosis of many autoimmune diseases, particularly of the rheumatic form like  nRNP, Sm, SS-A, Ro-52, SS-B, Sc7-50, PM-Scl, Jo-I, CENP-B, dsDNA, histone protein  etc autoantibodies detection.

▪ Detection of ANA autoantibodies with its varied patterns which is regarded Gold  standard as per this method.

 Central Research Laboratory: 

Central Research Laboratory with State of the Art equipments is available to  carry on any research study leading to the award of research degree.

 Radiological Services: 

▪ Modern Centre for Radio Diagnosis Facilities including X-Ray (Hospital service &  PPP model), C.T Scan (PPP model) are available.

▪ All Radio logical machines having AERB License and USG machines having PC  PNDT License.

 Pharmacy Services: 

Pharmacy service to supply all medical and surgical items are available in the hospital. Fair price outlets services are through PPP (Public Private Partnership) is  available for 24hrs.

 Blood Centre Services: 

▪ Rampurhat Govt. Medical College & Hospital has a licensed Blood centre under  control of State Blood Transfusion Council (SBTC)

▪ Organizing Indoor & outdoor Vol Blood camps, Blood Issue to Govt & Private  facilities,

▪ Blood products preparation: Whole blood, Conc RBC, FFP, RDP, CRYO. ▪ 24*7 service for all Patients.

▪ Donor Transfusion Transmitted Infection Testing done and confirmed by ELISA  method.

▪ Not only Rampurhat HD but also peripheral area including Murshidabad,  jharkhand surrounding area also taken their service from here.

▪ Storage capacity of the blood centre apx 2000 units of blood.

 Nutrition Rehabilitation Centre (NRC): 

10 Bedded Nutrition Rehabilitation Center is available in this institution. This  health facility has been established to provide appropriate and facility based  care management for children.  

 DEIC Facilities:  

Facilities available at DEIC of RPHGMCH

▪ Screening all infants discharged from Sick Newborn Care Units (SNCU)  who are at-risk of developmental delays and Neuro-motor impairment.

▪ Monitor development of all infants discharged from the SNCUs to track  Whether their development trajectories are within normal limits up to  the age of 2 years.

▪ To confirm diagnosis of the children referred for Defects at Birth,  Deficiencies, Diseases & Developmental delays including disabilities, by  the Mobile Health Teams, delivery points, ASHAs private medical  practitioners and self-referral

▪ To Coordinate tertiary level treatment.

▪ Assessment, intervention and parent counseling for the children who  have confirmed diagnosis of Neuro-motor impairment. Therapies will be  provided here till 6 years. Any child within 6 years of age having Neuro motor problem will be able to avail therapy services at DEICs (both  referred and self-referral).

▪ To maintain records of every child who will attend DEICs for therapies  and education.

 Service provided at DEIC -RGMCH  

▪ Physiotherapy

▪ Audiology and Speech Therapy

▪ Psychology

▪ Special Education

▪ Social Worker

Service receiver  

 0 to 18 years of age

 Miscellaneous Facilities: 

1. Patient Trolleys are available for transportation of patients.

2. Generators have been provided at all locations of the hospital.

3. Lifts/ramps are available for access to higher floors in addition to the stair case. 4. Public utilities like toilets, waiting area, fans, chairs etc. are available.

B. SPECIALTY SERVICES: 

The following specialty services are available on a specific day(s) with prior  appointment only:

▪ Laparoscopic surgery

▪ Dialysis Centre

Health Schemes attached with the Hospital:

❖ State Government Schemes:

1. Swasthya Sathi

2. Sishu Sathi

3. Swasthya ingit OPD

4. Chokher Alo

❖ Central Government Schemes under NHM:

1. JSSK

2. RBSK

3. Referral Transport (NISHCHAY YAN & 102)

4. JSY

❖ Health Programme attached with the Hospital:

1. NPCB&VI (National Programme for Control of Blindness & Visual  Impairment)

2. NVHCP (National Viral Hepatitis Control Program)

3. EMTCT (Elimination of Mother to Child Transmission of HIV, Hepatitis B &  Syphilis)

4. NTEP (National Tuberculosis Elimination Programme)

5. NLEP (National Leprosy Eradication Programme)

6. Immunization/Pulse Polio

7. FPDC (Fair Price Diagnostics Centre, i.e. Digital X-ray, CT Scan, Dialysis)  8. FPMS (Fair Price Medicine Shop)

9. PMSMA (Pradhan Mantri Surakshit Matritva Abhiyan)

10. Sterilization/PPIUCD/IUCD

11. NQAP (National Quality Assurance Programme)

12. RCH (Reproductive Child Health)

13. NPHCE (National Programme for Healthcare Elderly)

14. NCD (Non-Communicable Disease)

Complaints & Grievances:  

Suggestions / Complaint boxes are also available at various locations in the College  and Hospital. Moreover, one can submit their letter at the Office of the Principal or  MSVP on working hours and to the Office of the Ward-master during non-working

hours. If any problem is not resolved locally, the complain may be forwarded to the  Director of Medical Education/ Director of Health Services, Swasthya Bhavan,  Saltlake, Kolkata- 700 091.

Please do not hesitate to register your complaints. It will only help us to serve you  better. Every genuine grievance will be duly acknowledged and settled.

Responsibilities of the users: 

✓ No smoking please

✓ Use Dustbin

✓ Don’t Spit here & there

✓ Keep your Hospital Clean

✓ Keep Silence

✓ Properly maintain hospital norms

✓ Keep your car in parking safe zone

✓ No Horn in hospital