What is MyChurchPay?

MyChurchPay is a multi-channel digital payment platform for Christians to give to their churches while enjoying free life and hospitalization cover. MyChurchPay enables churches to receive payments all over the world into their local Ghanaian bank account. It works on USSD, website and all social media channels. Visit www.mychurchpay.com to learn more.

Do we deduct money from any of your donations (offering, seed, gift and tithe)?

No, MyChurchPay does not deduct money from your donations to your church. Asoriba pays for the premium for the free cover you enjoy. If you choose to upgrade you will pay for the monthly premium in addition to your donation to your church.

Example:

If you have opted in for the Free Insurance Cover, a GHS 100 donation you give to your church  is deducted from your wallet/account without charges. If you upgrade for higher benefits eg. Insurance Cover of GHS 5,000 that has a GHS 3.5 monthly premium, your GHS 100 donation will be GHS 103.5 once a month when you give a donation to your church.

Who qualifies for this service?

All registered churches whose members make regular offerings and have mobile money wallets and/or international debit or credit cards.

What channels can I give through to my church?

USSD, Mobile App, Widget, Wordpress Plugin, WhatsApp, Payment Link Facebook, Twitter and Youtube

What process must a church customer go through to sign onto this Service?

1. Church sign’s up on www.MyChurchPay.com  and we provide an (ID and payment link) to the church.
2. Offering/tithe categories created and communicated members to enable them give to the church
3. Church settlement account is provided to enable Monday, Wednesday and Friday settlements.

Are there any security concerns for profiling and setting a church by the bank?

Church administrator or signatory will be required to change the password upon receipt of the login details. For all the security details kindly visit this link  https://servicedetails.asoriba.com/ 

How sure are we that church members will not pay into wrong church accounts?

Upon login via USSD or web, paying members will see the name of the church displayed before being prompted to initiate payment. Secondly every church has a unique link, code or ID.

Does the church require a website to enable card payments?

No. Churches with no existing website at the time of setup can use the payment link as it is. Those that want a  free website to allow for both card and mobile money payments can sign up on Asoriba Church Management software or their existing site if they so desire. In addition, churches will receive a payment link that can be shared on all existing social media platforms to enable card and momo payments.

What are the financial obligations required to sign-on?

No cost to sign up

What is the settlement period for mobile money payments?

Settlement period is T+2 days. Settlements are currently done on Mondays, Wednesdays and Fridays.

Is the system compatible with all mobile money wallets and card payment?

Yes, it is currently compatible with all card schemes supported on CyberSource (Global),  MTN, Vodafone Cash and AirtelTigo Cash (Ghana currently).

What are the transactional charges/commissions involved?

2% for all mobile money transactions and 2.5% for all card transactions

Who absorbs the transaction commissions?

The church absorbs all transaction charges i.e. on mobile money as well as card transactions

What are the benefits of Free life and Hospitalization Cover?

For more details visit https://www.mychurchpay.com/insurance.html

Underwriting Criteria

This Hollard Life Asoriba Funeral Plan will cover any client who has successfully subscribed onto the Free Insurance on MyChurchPay by Asoriba. The Insured Person covered under the policy must be within the age limit of the contract.

No Insured Person will be covered more than twice under the Hollard Life Asoriba Funeral Plan. 

Funeral Benefit (Member and Spouse)

The Death Benefit provides a lump sum payment in the event of demise of an Insured Person covered by this benefit dying during the Period of Insurance.

Hospital Cash Back  (Member Only)

The Hospitalization Benefit provides a daily payment in the event of an Insured Person being admitted into a medical facility due to an illness or injury related incident for a maximum period of 15 (fifteen) days within a year.

Eligibility

An Insured Person is eligible to apply for cover for the benefits described above provided they are 18 (eighteen) years and above as well as below the maximum entry age as stated in the table below at the Commencement of Insurance.

Waiting Periods

The Waiting Periods applicable to each benefit are specified in the table below.

There is no Waiting Period for claims that are the result of an Accident that occurred after the Commencement of Insurance. Should the cover of an Insured Person be terminated and subsequently reinstated, the Waiting Periods will commence on the date of reinstatement, unless waived in writing by Hollard Life.

When will I be eligible to be paid a Hospital Cash Back benefit?

This benefit is payable after the 3rd night of being hospitalized at a registered medical facility.

If I do not pay my monthly premium, will I be covered?

This policy is monthly renewable.The policy has a strict “No premium, No Cover” policy therefore if premiums are not paid for a specific month, there is no cover for that specific month.

How do I claim?

The following documents are required:

For Death Claim

1. Death Certificate and Medical Certificate of Cause of Death
2. Police Report (if death was caused by an accident)

For Accident/ Hospital Claim

1. Medical Report
2. Specialist Medical Report (in the event of total and permanent disability)

To place a claim visit https://www.mychurchpay.com/claim.html and complete the form.

What is Asoriba Church Management Software?

It is a comprehensive church management software  with an electronic/digital collection platform. It allows for easy management of church membership within and across branches over different geographical areas. Management includes incorporation of varied and customized personal data, ability to communicate in real time to members via the Asoriba app (a complementary offer of the product) through push notifications as well as sms and email. The software provides enhanced USSD features which allow members to check in during church services, make payments, capture new soul data and also allows for new member registration during regular church services and outreach programs where new people express interest in the church.

What process must a Church go through to sign onto this Service?

Existing bank account holders  can sign up by either following the link https://app.asoriba.com/#/login  or alternatively we will set up all the churches and allow them to change it on login. Key requirement apart from a fully compliant account is the existence of a valid email.  

Are there any security concerns being an online product and in the face of cyber-attacks? How sure can the church institution be regarding data security?  

Church administrator or signatory will be required to change the password upon receipt of the login details. The system is highly secured, for all the security details kindly visit this link  https://servicedetails.asoriba.com/

How sure are we that church members will not pay into wrong church accounts?

Upon login via USSD or web, paying member will see the name of the church displayed before being prompted to initiate payment

What is the settlement period for mobile money payments?

Settlement period is T+2 days. Settlements are currently done on Mondays, Wednesday and Friday

Who can I contact?

Email: support@asoriba.com, sales@asoriba.com, Life@hollard.com.gh  

Tel: +233 501 583 321,  +233 501 583 322,  +233 501 576 602, 0302 237 872