FAQS

THE EXPERIENCE

What can I expect from the Experience?

Unique experience that begins with a luxurious afternoon tea at the Armani Hotel, accompanied by captivating stories about Dubai's rich culture and history. Enjoy a theatrical presentation by our concierge, inspired by the concierge from 'The Grand Budapest Hotel,' and delight in the melodies of our talented piano player. Next, ascend to the world-renowned At.mosphere restaurant in the Burj Khalifa. Avoid the queues and crowds as you enjoy a stunning sunset with a refreshing cocktail.

Where is the experience located?

Armani Hotel & At.mosphere Restaurant, Dubai

Does the experience take place in an indoor or outdoor venue?

The exhibition will be held in an indoor venue.

How long does the experience last?

2.5 hours

Is there air conditioning?

Yes

Will food and beverage be available on site for purchase?

Afternoon Tea with gourmet appetizers will be provided at Armani/Ristorante (included in the price), and a cocktail will be offered at At.mosphere (also included in the price). Afterward, guests are welcome to stay at the restaurant and order dinner (tables are subject to availability).

Can I take photos or record the experience?
Yes

Will restrooms be available on site?

Yes

ACCESS

Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 20 minutes before the time stated on your ticket, but you can arrive within the next 10 minutes.

What happens if I arrive late?

We would recommend our guests to arrive within 10 minutes of their reservation timing.

Can I bring animals?

No

Are service dogs allowed?

No

Is there an age requirement?

21 +

Is there parking available?

Yes, valet parking is available

What if the weather is bad?

Since it is an indoor event, the event is going to happen rain or shine.

What are the prohibited items at the experience?

Flash photography, alcohol, anything which may disturb the other patrons.

TICKETS

Can I purchase a ticket at the event?

Yes, you may purchase tickets at the door, however it is subject to availability. We would suggest buying tickets via Fever (so we will not close the sales until the event starts).

Where can I get tickets?

• On the Fever App, available on Google Play and Apple Store
• On the Fever website
• Platinumlist

Are refunds allowed? What is the exchange policy?

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Do I need to print my ticket?

No, your contactless tickets will be validated directly in the Fever App.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

What are the official sellers for this experience?

Official tickets for the experience can be purchased on Fever and Platinumlist.

Can I make a Group Booking?

If you would like to book for a group, please contact us to get in touch with your preferred attendance date and the size of your group.

I can't find my ticket. What can I do?

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Fever takes your safety very seriously. Please make sure to read the safety measures here.