List of Sub-Processors


This version list of sub-processors was last updated on 24 November.

From time to time we will add or remove sub-processors. In these cases we let all our subscribers know by sending an email to all Account Owners.

Processors of User Data

Name of Sub-Processor

Processing Performed

Entity Country

Security information

Google LLC

Transcribing to text audio data received from an End User

Synthesising audio based on text input from Customers.

United States

https://cloud.google.com/security/

Amazon Web Services Inc

Cloud computing / infrastructure upon which the Platform operates

Storage of conversation transcripts

Synthesising audio based on text input from Customers.

United States

https://aws.amazon.com/security/

WellSaid Labs, Inc

Synthesising audio based on text input from Customers.

United States

https://wellsaidlabs.com/legal

Processors of Subscriber Data

Name of Sub-Processor

Processing Performed

Entity Country

Security information

Intercom R&D Unlimited Company

Storage of contact information to facilitate in-application chat

Ireland

https://www.intercom.com/security

HubSpot, Inc. and HubSpot Ireland Limited

Storage of contact information as part of customer relationship management and marketing

United States

https://www.hubspot.com/security

Chargify LLC

Storage of contact information to facilitate invoicing

United States

https://help.chargify.com/my-account/gdpr.html

Xero Limited

Storage of contact information to facilitate invoicing

New Zealand

https://www.xero.com/nz/about/security

Google LLC

Email communication of support / help queries

United States

https://workspace.google.com/security

Slack Technologies Limited

Communication of subscriber contact information to UneeQ employees where assistance is required

Ireland

https://slack.com/intl/en-nz/trust/security