Privacy Statement

Last Updated: January 1, 2025

Almost Heaven Ellijay LLC dba Elestay (“we,” “our,” or “us”) values your privacy. This Privacy Statement explains how we collect, use, and protect your personal information when you visit our website, book a stay, or engage with us through marketing emails, text messages, or other channels.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Details: Dates of stay, property preferences, and special requests.
• Payment Information: Credit/debit card details and billing information (processed securely).
• Device & Usage Data: IP address, browser type, and pages visited on our website.
• Marketing Preferences: Your choices regarding email and text communications.

2. How We Use Your Information

We use your personal information to:

• Facilitate and confirm vacation rental bookings.
• Communicate important updates, such as reservation confirmations or policy changes.
• Provide personalized recommendations and promotional offers.
• Improve our website, services, and customer experience.
• Comply with legal obligations or resolve disputes if necessary.

3. Marketing Communications

By signing up for our emails or texts, you agree to receive promotional messages from us. You can opt out at any time by:

• Clicking “Unsubscribe” at the bottom of our emails.
• Replying “STOP” to any text message.

4. Sharing Your Information

We respect your privacy and do not provide your personal information to any third parties, except as necessary to process payments securely.

Our payment processing partners are required to safeguard your information and use it only for payment-related purposes.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system can guarantee complete security, so we encourage you to use caution when sharing sensitive data online.

6. Your Rights

You may:

• Access or update your personal information by contacting us.
• Request the deletion of your data, subject to legal or operational obligations.
• Adjust your marketing preferences at any time.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website or emails may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect their personal information.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The latest version will always be posted on our website, and significant changes will be communicated to you.

11. Contact Us

For questions or concerns about this Privacy Statement or your personal data, please contact us:

• Email: info@elestay.com
• Mailing Address: 801 Industrial Blvd,  Suite 889;  Ellijay GA 30540