Camping Connect Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy notice will tell you how we look after your personal data and about your privacy rights. It supplements any other notices and is not intended to override them.

Who we are

Camping Connect Ltd of Unit 10 & 12 250 Carmarthen Road, Swansea, SA11 HG. Is the Data Controller (referred to as “we/us/our”). The names Data Protection Manager (DPM) is Rhodri John who is a Director of the company. You can contact him on 01792 277230 or dpm@campingconnect.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would appreciate the chance to deal with your concerns first.

How we collect your personal data

We collect a variety of information to enable us to provide our Service and enhance our users' experience of our services; We collect the following information (which may include personal information):

Information you provide to us

You may give us data orally or by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you:

 

•           enter into a contract with us or contact us about doing so;

•           contact us about any contract we have with you;

•           request marketing to be sent to you;

•           enter a competition, promotion or survey;

•           give us some feedback.

If users contact us for WiFi support, we may keep a record of that correspondence including your name, contact details and email address. We might merge this information with information collected automatically to form a better picture of how we can improve your service.

We may also receive personal data about you from third parties and public sources, including other customers when they interact with us and via our customers such as Holiday Parks in the form of customer lists.

Information we collect automatically

When you access or use the Camping Connect Services, we may automatically collect information about you, including:

We monitor user activity in connection with the Camping Connect Services and may collect information about the applications and features you use, the websites you visit, the sizes and names of the files or folders you upload, download, share or access while using the Camping Connect Services, the Content you access and any actions taken in connection with the access and use of your Content in the Camping Connect Services.

Log Information: We log information about you when you access and use the Camping Connect Services including your Internet Protocol ("IP") address, access times, browser type and language, ISP, the Web pages that you visit, the Content you use and the URL of the Web page you visited before navigating to the Camping Connect Services.

Device Information: If you access the Camping Connect Services from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type). We do not ask for, access, or track any location-based information from your mobile device at any time while downloading or using our mobile application.

Cookies and IP addresses

For information about the cookies we use, and your ability to refuse them please refer to our separate cookie policy www.campingconnect.co.uk/cookies/

How we’ll use your personal information

We will only use your personal data when the law allows us to. We have set out below how and why we plan to use your personal data.

Depending on the purposes for which personal information is used, and the context in which the data is obtained, we may rely on one or more of the following legal bases:

 

Purpose or Activity

Lawful basis for processing including basis of legitimate interest

To register you with our business

Performance of a contract with you

To perform any contract with you including:

(a) Managing payments, fees and charges

(b) Collecting and recovering money owed to us

(c) Addressing any breach protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;

(d) Provide and administer our software, services and networks

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

(c) Necessary for our legitimate interests (to ensure compliance with contract terms)

 

 

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Notifying you about changes to our business which are relevant to you

(c) Help you complete a transaction or order and provide customer support

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how people use our business)

(d) Necessary for our legitimate interests

 

(a) To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(b) Verify your identity and protect your account against unauthorized use or abuse of our services;

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To make suggestions and recommendations to you about goods or services that may be of interest to you

Necessary for our legitimate interests (to develop and grow our business)

Asking you to partake in a review, prize draw, competition or complete a survey.

Necessary for our legitimate interests (to study how people use our business, to develop and grow our business)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

Necessary for our legitimate interests (to study how people use our business, to develop and grow our business and to inform our marketing strategy)

 

To use data analytics to improve our website, products/services, marketing, relationships and experiences

Necessary for our legitimate interests (to define types of people for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Comply with and enforce relevant industry standards, contractual obligations and our policies;

Necessary to comply with a legal obligation

We may combine data collected from you with other sources to help us improve the accuracy of our marketing and communications as well as to help expand or tailor our interactions with you.

Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.

Promotional offers from us

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you.

We may then use your personal data to send you marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Other Marketing

We will get your express opt-in consent before we use your personal data for any other marketing purpose or share it with any third party for marketing purposes

If you don’t provide your personal information

If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.

Disclosure of your information

We will never supply your or your Personal Data to third parties unless under the conditions stated below.

Disclosure of your Personal Data to third parties will only occur in any of the following events:

We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Our service providers have to follow our express instructions when processing the Personal Data and must have in place appropriate technical and organisational security measures to safeguard such Personal Data, and we do not allow them to use this information for their own commercial purposes.

Your rights

You have the right to:

 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

We do not knowingly collect data relating to children.

 

No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

How we protect your data

We will take reasonable steps to maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.

The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we’ll keep your data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will generally keep our Users’ Personal Data for the duration of the Service provision plus period of 24 months. Some automatically collected data is kept for 12 months before being anonymised as required by law.

You can ask us about the retention periods for different aspects of your personal data by contacting our DPM

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you contact us via Social Media

We use a third-party provider to manage our social media accounts. They will store your messages as follows however you have the right to delete them yourself from your Social Media account directly.

Name of provider

 Facebook

Retention period for messages

 24 Months

Name of provider

 Twitter

Retention period for messages

 24 Months

Changes to our privacy policy

If at any time we make a change to this policy, we will update this page to reflect such change. Where we feel it appropriate, we will notify you by email, however we recommend you review this page periodically to ensure you remain happy with the latest version.

Getting intouch

We welcome any questions or comments in relation to this privacy policy, and advise you to send any such communication hello@campingconnect.co.uk or if you want to reach out to the dpm@campingconnect.co.uk