COSPLAY MANIA 2019
TICKET FAQ

FAQ Summary

BASIC TICKET INFORMATION

Where do you buy Cosplay Mania 2019 Tickets?

Ticket Prices and Access

What is your Ticket Selling Duration or Schedule?

I purchased my ticket online and was given a voucher. Is this the same as a ticket?

What are Tyveks? How do we use them?

How do we claim our Tyveks?

If I have my ticket or Tyvek already, can I enter the venue earlier?

I lost my ticket, what should I do?

UPGRADES/EXCHANGE

Can my tickets be upgraded/exchanged?

Is the Day on the Ticket interchangeable?

What are the terms and conditions regarding ticket upgrades/exchange?

Can my tickets be refunded?

How much is the Ticket Upgrade?

Is there a validity period when I can upgrade my Tickets?

SPECIAL ACCESS

Do you have any ticket prices for Children?

Do you have any special discounts for Senior Citizens and/or PWD?

Are there any special tickets to participate in any of the competitions?

COSPLAY MANIA GUESTS OF HONOR

Are there any special tickets to meet the Guests of Honor?

What ticket tier do I need to buy Guest Merchandise items from the Cosplay Mania Store?

Why are there purchase requirements? Why are there only limited slots?

FURTHER INFORMATION

Where can I find more information about Cosplay Mania?

BASIC TICKET INFORMATION

Where do you buy Cosplay Mania 2019 Tickets?

You can buy tickets online via this link: https://smtickets.com/events/view/7901 
An SM Tickets web account is required when buying tickets online.

You can also buy at any SM Cinema branches (ticket booth) NATIONWIDE, select The SM Store (SM Department Store) branches, and Eastwood Mall, as well as at the box office of Mall of Asia Arena.

Click here to see a full listing of SM Tickets outlets.

Ticket Prices and Access

Ticket Tier

Ultra Saver

2-Day Ticket

Super Saver

1-Day Ticket

Great Saver

1- Day Ticket

General Admission

1-Day Ticket

Silver

Php699.00

Php399.00

Php449.00

Php499.00

Gold

Php1499.00

Php799.00

Php849.00

Php899.00

VIP

Php4999.00

Php2749.00

-

Php2999.00

1-Day tickets will have Day 1 (Sep 28, 2019), and Day 2 (Sep 29, 2019) options.
Customers have the option to choose which Day they like to purchase.

Ticket Tier

Exhibit Hall

(Hall EX)

Special

Performance Hall

(Hall SP)

Afternoon Program

Special

Performance Hall

(Hall SP)

JAM Concert

Silver

✔️

✔️

✖️

Gold

✔️

✔️

✔️ Standing Area

VIP

✔️

✔️ (Limited Front  
    Section Seating)

✔️ Guaranteed Seating

What is your Ticket Selling Duration or Schedule?

Public ticket selling starts on June 8 at 12:00 pm (Philippine Standard Time).

Ticket Tier

Ultra Saver

2-Day Ticket

Super Saver

1-Day Ticket

Great Saver

1- Day Ticket

General Admission

1-Day Ticket

Silver

June 8 -
June 30

June 8 - July 31

August 1 -
September 27

September 28 -
September 29

10.00 AM - 7.30 PM

Gold

VIP

July 21 -
August 14

August 15 -
September 27

-

I purchased my ticket online and was given a voucher. Is this the same as a ticket?

No, you must claim your ticket first at any SM Tickets outlet. Remember to present the voucher, valid ID, and credit card used upon claiming your tickets. You can claim them at any time before the event.

What are Tyveks? How do we use them?

Tyveks are security bracelets used to identify ticket-holders and their ticket types even at a distance. Designs for Tyveks vary per ticket type and day. They must be worn at all times in the convention. If they are removed, it will be considered tampered and void. Please keep them on for the duration of your stay in the convention.

How do we claim our Tyveks?

You can claim your Tyveks as early as September 27 2019 (Friday) from 11:00 AM to 8:00 PM at the SMX Manila Lobby. You can claim the Tyveks for other people as well, but note that these tickets will be marked when a Tyvek is given out.

DO NOT accept tickets that have been tampered with or with missing parts as the Tyveks for those tickets may have already been claimed.

If the Tyvek is lost or damaged, you will be required to purchase another ticket whereupon you will be given another Tyvek.

If I have my ticket or Tyvek already, can I enter the venue earlier?

Yes. In fact, if you have your ticket or Tyvek already, you can enter in the Main Entrance of SMX Manila (facing Mall of Asia Arena) as early as 8:00 AM! If you only have your ticket, you will then proceed to the Tyvek-claiming line. If you already have your Tyvek, you can proceed to the gate of the Event Hall.

I lost my ticket, what should I do?

In the unfortunate event that you lose your ticket, SM Tickets can have it replaced. However, it is required to send a softcopy of the following items to customercare@smtickets.com:

On the day of the event, please proceed to the Mall of Asia Arena ticket outlet and submit the original copy of the documents for validation. After a successful validation, your ticket will be replaced.

UPGRADES/EXCHANGE

Can my tickets be upgraded/exchanged?

Yes, tickets can be upgraded and/or be exchanged with certain conditions.

Is the Day on the Ticket interchangeable?

Tickets are not interchangeable which means Day 1 Tickets can only be used on September 28, 2019, and Day 2 Tickets can be used on September 29, 2019, only. These cannot be exchanged on the day of the convention itself.

What are the terms and conditions regarding ticket upgrades/exchange?

Can my tickets be refunded?

No, tickets are non-refundable once purchased.

How much is the Ticket Upgrade?

To upgrade your ticket, you will need to pay for the difference between the price of your original ticket and the ticket tier price you want to upgrade to, plus ticket reprint fees.

During the event, all tickets will be upgraded on a PER 1-DAY Price basis, based on On the Day  Selling Price. Please show your original used ticket when doing upgrades on the day of the event.

Please note the prices below already includes the reprint fee.

Upgrades done any time BEFORE September 28:

2-Day Ticket

Super Saver 1-Day Ticket

Great Saver 1-Day Ticket

To Gold

To VIP

To Gold

To VIP

To Gold

To VIP

Silver

Php 815

Php 4,315

Php 415

Php 2,365

Php 415

Php 2,315

Gold

Php 3,515

Php 1,965

Php 1,915

Upgrades done ON September 28 or September 29:

Advance Purchase 2-Day Ticket

All 2-day ticket upgrades will be processed on a per day upgrade

To Gold

To VIP

Silver

Php 564.50

  Php 2,664.50 

Gold

  Php 2,264.50 

Advance Purchase Super Saver 1-Day Ticket

To Gold

To VIP

Silver

Php 515 

Php 2,615 

Gold

Php 2,215 

Advance Purchase Great Saver 1-Day Ticket

To Gold

To VIP

Silver

Php 465

Php 2,565

Gold

Php 2,165

On the Day 1-Day Ticket

To Gold

To VIP

Silver

Php 415 

Php 2,515 

Gold

Php 2,115 

Is there a validity period when I can upgrade my Tickets?

Tickets can be upgraded anytime before the event, usually at the place where you originally bought your ticket.

On September 28 and 29, you can only upgrade tickets on-site at the Cosplay Mania Store from 11.00 AM-5.00 PM.

SPECIAL ACCESS

Do you have any ticket prices for Children?

We do not have child ticket prices. Kids 3 feet and below can enter the event premises free of charge as long as they are accompanied by a full-paying Adult.  

Any parent who wishes to bring their children into the VIP area during the JAM Concert must pay the full price of VIP Ticket.

Do you have any special discounts for Senior Citizens and/or PWD?

Yes. A special discount of 20% for Senior Citizens and/or PWD can be availed per ticket. Please advise the SM Ticket attendant and present a Senior Citizen or a PWD ID to avail the discount.

Are there any special tickets to participate in any of the competitions?

You will need at least a SILVER TICKET to be able to enter the Special Performance Hall (Hall SP) and compete in the following contests: Cosplay Solo Showdown, Cosplay Mania Cup. This includes any supporting staff of the contestants such as handlers, personal assistants, technical assistants, stage ninjas, family members, and the like.

As some of the contests may require early call time, we strongly advise the contestants to purchase their tickets in advance to be able to skip the lines.

COSPLAY MANIA GUESTS OF HONOR

Are there any special tickets to meet the Guests of Honor?

Silver, Gold and VIP Ticket holders can attend the Fan Meets and other stage programs featuring the guests in the Special Performance Hall (Hall SP), but VIP Ticket Holders will receive Limited Front Section Seating.

To watch the JAM Concert, however, you will need either a GOLD or VIP Ticket.

To get the Guest of Honor’s Autographs / Handshake / Photo Sessions, there are specific guidelines that must be followed. Please see the Guest section of the website for more details regarding these.

What ticket tier do I need to buy Guest Merchandise items from the Cosplay Mania Store?

Any of the 3 ticket tiers shall give you access to the Cosplay Mania Store. VIP and Cosplay.ph Titanium Cardholders have a special lane to facilitate faster purchase at the shop.

Why are there purchase requirements? Why are there only limited slots?

These are guest merchandise and the profits made from them go to the respective guests. This is also an opportunity to support these guests by purchasing their merchandise. Slots are limited to avoid overexerting the guests.

FURTHER INFORMATION

Where can I find more information about Cosplay Mania?