Semantics3, Inc. (“Semantics3, “the “Company,” “we”, or “us”) is committed to protecting the privacy of individuals who visit the Semantics3’s website (“Site”), or who use the services offered on the Semantics3’s Site (“Service”). This Privacy Policy tells you how Semantics3 uses your personal data when visiting the Site, when interacting with Semantics3, and when using the Service. It also tells you about your privacy rights and how the law protects you.

This Privacy Policy was last updated on May 24, 2018, and it is important to review it from time to time with any other privacy policies Semantics3 may provide. The Privacy Policy is referenced and incorporated in the Terms of Service located at semantics3.com/terms. More information on the EU General Data Protection Regulation can be read here.

1. What is Covered

2. Information Collected Directly from You

3. Information Collected Indirectly about You

4. External Communication

5. Use of Information Collected

6. International Transfer of Information Collected

7. Do Not Track

8. Data Location and Security

9. Children Online Privacy Protection Act (COPPA)

10.  Your Rights Under GDPR

11. Changes to this Privacy Policy

12. Access to Your Data

13. Contact Semantics3

1. What is Covered

This Privacy Policy covers the information practices of (a) the Site (www.semantics3.com) that links to this Privacy Policy, and, if any, available sub-domains, international versions, widgets, and mobile versions; (b) the Service listed on the Site, including the Product Data Services (defined in the Terms of Service); (c) and how Semantics3 communicates with you. The Site may contain links to other third-party websites, and the information practices and the content of such websites are governed by the privacy policy of third parties that Semantics3 in no way controls or owns. Semantics3 encourages you to review the privacy statements of such third-party websites to understand their information practices.

2. Information Collected Directly from You

2.1.  Information to Contact You. The following are ways we collect information that is provided by you as it relates to the Service, Product Data Services, and Site: (a) by emailing a Semantics3 email domain; (b) by calling Semantics3’s phone number listed on the Site or a direct line of a Semantics3 personnel or employee; (c) by filling out a basic form or questionnaire on the Site to schedule a call or demo (“Form”); and (d) by participating in a chat box on the Site (“Chat Box”). Certain fields of the Form or Chat Box are required to be filled in order to be submitted while other fields are voluntary to be filled by you. The information you provide may include a mix of personal and non-personal or non-sensitive information, such as your name, title, company name and URL, address, phone number, email address, and other relevant data that pertains to the subject matter. The information we collect is used by us to perform the requests made by you, or to contact you in regards to our Service or Product Data Services, or your general reason for inquiry. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions in any of the communications or contact us directly and let us know.

2.2.  Creating Your Account. When you create an account or a “dashboard” to access the API portion of the Product Data Services, we may collect your full name, email address, company name, phone number, log information, password, or location. If you choose to register by using a third-party account, we may collect your information or data from such third parties if you give permission to those third parties to share your information with Semantics3. There are certain information that we collect from you or store on an ongoing basis while your account is active, such as the queries, requests, data inputs, user information, or statistics, that is relevant to support and continue the service you are receiving from us.

2.3.  Semantics3 Blog. Semantics3 hosts its blog posts on its Site and other third-party hosted websites, such as Medium. A subscription to Semantics3’s blog may require you to login on the Site or create an account on such third-party hosted websites. We may collect personal information that you make available on the Site and such third-party services and websites. Please refer to the third-party hosted sites and their privacy statements as it may apply to you.

2.4.  Other Content You Provide. We may collect personal information or data in other formats and context. For example, if you provide Semantics3 with a testimonial or feedback of your thoughts on the Product Data Services, such content may be used by Semantics3 for business or marketing purposes. You may request that such content be removed by notifying Semantics3 of your request.

2.5.  Credit Card Information. When purchasing any Product Data Services with a credit card, we may require you to provide us with your credit card billing information, such as name, address, and a valid credit card number, to collect payments from you. To process the payment with your credit card, the credit card billing information is collected, stored, and processed by a third-party payment processor, Stripe, for the sole purpose of credit card processing on Semantics3’s behalf. Additionally, in the event you choose to extend your trial access to the API dashboard, we may require you to authenticate the identity of the trial account holder or we may need determine your financial qualifications by having you enter your credit card information. In such instance, your credit card is not charged and can be removed by you at the expiration of the trial or if you wish to not purchase any Service from us.

2.6.  Invoicing Information. If you and Semantics3 agree in writing to invoice you for the purchased Service or Product Data Services, we will require you to cooperate and provide all the necessary complete and accurate invoice billing information, such as name, address, and bank information, and update us if any of your billing information has changed, in order to invoice you according to the payment terms and schedule that you agreed to in writing with us. Such invoicing information may be stored and processed by our partners and accountants in order to provide you this invoicing option.

3. Information Collected Indirectly about You 

3.1.  Use of Cookies. Semantics3 uses tracking services that employ cookies to make your interactions with the Site easy and meaningful. A cookie is a small data file that we transfer to your computer’s hard disk. The use of cookies helps us to compile aggregate data about traffic, interactions, or other statistics on the Site, and to improve the Site and user experience. The information gathered may include your domain name, computer’s Internet Protocol (“IP”) address, browser type, browser version, your searches or pages of the Site that you visit, the time and date of your visit to the Site, the time spent on the Site, your location, your Internet service provider and/or mobile carrier, your operating system, and other statistics. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This is done through your browser setting, and each browser is different, so please refer at your browser’s Help menu to learn how to modify your cookies. If you disable cookies as off, some features will be disabled and it will not affect your experience with the Site.

3.2.  Web Beacons. We may include Web beacons in email messages, or in other marketing materials such as our newsletters or blogs, to determine whether messages have been opened and if links contained within the content are clicked on. This helps the us to improve our email and marketing content, and better communicate with you. You can unsubscribe to any of these communications by letting us know or clicking the unsubscribe button.

3.3.  Website Analytics. We work with third-party companies to assist us with web analytics, such as evaluating the use and operation of our Site, so that we can continue to enhance the Site, Service and Product Data Services. Please note Semantics3 does not have any access or control of third-party cookies, including session ID cookies, and we highly advise that you refer to the third-party's privacy policy for further information on your privacy rights.

Semantics3 uses the following third-party vendors, which may change from time to time as determined by Semantics3, and lists their corresponding privacy policies that we encourage you to review: (a) Google Analytics to collect and process certain analytics data on user interactions (Google Privacy Policy); (b) Segment to collect and process certain analytics data on user interactions (Segment Privacy Policy) (c) Adroll for retargeting advertising on other sites based on your previous interaction with Semantics3 websites (Adroll Privacy Policy); (d) Bing for advertising purposes on Bing.com (Microsoft Privacy Policy);(e) Facebook Connect for advertising purposes on Facebook.com (Facebook Privacy Policy); (f) Optimizely to enhance the Site and improve your experience (Optimizely Privacy Policy); (g) Intercom as a customer management tool to help contact customers (Intercom Privacy Policy); and (h) Heap Analytics to track user interactions on the Site (Heap Analytics Privacy Policy). Other companies’ use of their tracking technologies are subject to their own privacy policies.

3.4.  Log Files. When using the Semantics3 API, we collect and log information related to your use of the API access and usage, including the type, amount, and rate of the queries and requests you make on the API that Semantics3 provides to you, for the purposes of providing customer and technical support.

3.5.  Authorized Third Parties. We may be provided data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites. We will only use your personal data when the law allows us to.

4. External Communication

Depending on the type of Product Data Services you purchase, we may create a direct messaging channel on an application, such as Slack, in order to provide quicker support than by email or phone. By such messaging channel, we intend to troubleshoot problems and resolve any issues that may arise as you use the Product Data Services. Please refer to Slack’s privacy policy as it may apply to you.

5. Use of Information Collected

5.1.  Our Uses. We use the information we collect from or about you in order to help deliver and improve your user experience. In addition to the uses outlined in this Privacy Policy, the use of such information collected may include the following reasons: (a) performing requests made by you; (b) contacting you in regards to the Service or Product Data Services, or for business or marketing purposes; (c) compiling aggregate or anonymized non-personal data from the Site analytics; (d) preventing and detecting potentially illegal or harmful activities; (e) enforcing or applying our Terms of Service and other agreements, such as for billing purposes; (f) improving the Site, Service, Product Data Services, and related content; (g) authenticating login purposes; (h) using such information on a need-to-know basis with independent contractors or other service providers who are working as an agent of Semantics3; (i) complying with government, court of law, legal or regulatory procedures; (j) sharing your data with auditors and professional advisers like bankers, lawyers, accountants and insurers; and (k) using such information in connection with any merger, reorganization or sale of company assets, financing, or acquisition of all or a portion of our business to another company (in such event of the merger or sale that materially changes your privacy rights because you are subject to a different privacy policy, Semantics3 will provide proper notice).

5.2.  Sharing with Third Parties. We may use third-party vendors, partners, service suppliers, or licensors to maintain a record of our customers (a) for billing and payment processing; (b) as an email server; (c) as a cloud server; (d) to facilitate our services and communications to you and for internal purposes; and (d) for any support service related to your experience on the Site, Service, or Product Data Services. Semantics3 will share your personal information only as reasonably necessary for such authorized third party to provide their designated service. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfer of Information Collected

Semantics3 is headquartered in San Francisco, CA with global offices in Singapore and India. To facilitate Semantics3’s operations, the Company may transfer and access your personal information from around the world, including the United States. This Privacy Statement applies to such data from or about you that may be transfered or accessible in other countries.

7. Do Not Track

Semantics3 does not track its customers over time and across third-party websites to provide targeted advertising, and therefore does not respond to the Do Not Track (DNT) signals. Please note that some third-party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

8. Data Location and Security

Semantics3’s servers are based in the United States, so your personal information is hosted and processed by Semantics3 in the United States. Semantics3 follows generally accepted standards of physical, managerial, and technical safeguards to maintain the integrity and security of information that the Company collects and stores. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Please remember that you control what personal information you choose to provide while using the Site, any Service or Product Data Services, and Semantics3 strongly recommends that you do not disclose your account information, such as login information, password, financial information, and API key or secret, to anyone.

9. Children Online Privacy Protection Act (COPPA)

The Federal Trade Commission enforces COPPA, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. Protecting the privacy of young children is especially important. The Site is a general audience site not directed to children under the age of 13, and the Company does not knowingly collect personal information from children under the age of 13 without obtaining parental consent.

10.  Your Rights Under GDPR

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

These rights are subject to certain rules around when you can exercise them. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). Please note that we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to respond timely.

11. Changes to this Privacy Policy

The Company may modify this Privacy Policy and will notify you by publishing the changes on this Site. If we determine the changes are material to your privacy rights, we will provide additional notice before the changes becomes effective in a manner reasonably designed to notify you. If you continue to use the Site, Service, Product Data Services after you are notified of the changes, you will be considered as having expressly consented to the changes in the Privacy Policy. If you disagree with the terms of the Privacy Policy, or the updated terms, you may close your account, if one exists, at anytime. Disputes arising under the Privacy Policy will be resolved in accordance with the terms in effect at the time the dispute arose.

12. Access to Your Data

Semantics3 acknowledges that you have the right to access your personal information. You may access, correct, or request deletion of your personal information by logging into your account or by contacting us at dpo@semantics3.com. We will respond to your request within 30 days. In certain circumstances we may be required by law to retain your personal information, resolve disputes and enforce our agreements, or may need to retain your personal information in order to continue providing a service.

13. Contact Semantics3

If you have questions regarding this Privacy Policy or the information practices of the Site, please email our Data Protection Officer at dpo@semantics.com or address your snail mail to 665 3rd Street Ste. 501, San Francisco, CA 94107.