Last Updated: August 11, 2024

These Terms of Service ("Terms") govern the relationship between HYEHOST (the "Provider" or "Company") and our clients, customers, and users, including guests (collectively, "User"). By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.


1. Applicability of Terms

These Terms apply to all services provided by HYEHOST. Additional terms may apply to specific services or features offered by HYEHOST, which you agree to abide by when accessing those services. Your continued use of our services signifies your acknowledgment and acceptance of these Terms and any applicable additional terms, including our Privacy Policy.


2. Clarity and Communication

HYEHOST is committed to providing clear and transparent information regarding our services. If you have any questions or concerns about these Terms, please contact our support team immediately. We prioritize the security, safety, and accountability of all users and ensure that clients have access to necessary information and communication channels to optimize their use of our services.


3. Eligibility to Use

Access to HYEHOST's platform is restricted under the following conditions:

HYEHOST reserves the right to refuse registration or service at its discretion. The transfer or assignment of rights or obligations under this agreement without prior written consent from HYEHOST is prohibited.


4. Modifications to These Terms

HYEHOST reserves the right to modify or replace any part of these Terms at its sole discretion. It is the User's responsibility to periodically review these Terms for changes. Continued use of the website and services after any changes constitutes acceptance of those changes. HYEHOST may introduce new services or features, which will be subject to these Terms. The Company may also discontinue services or impose new limits at any time.


5. Indemnification and Right to Refuse Service

Users agree to indemnify and hold harmless HYEHOST and its affiliates from any liabilities, losses, or expenses arising from the use of our services. This includes, but is not limited to, any negligence or indirect causes. HYEHOST reserves the right to refuse, cancel, or terminate services at its discretion, particularly in cases of unlawful activities or policy violations. Termination of service does not entitle the User to a refund, and immediate termination may occur without notice for policy violations.

HYEHOST is not liable for any consequential, punitive, special, or incidental damages resulting from the use of our software and services. This includes, but is not limited to, loss of profit or indirect damages.


6. Refunds and Cancellations

HYEHOST offers a 24-hour refund policy from the time of order placement, subject to the following limitations:

Advanced payments or prepaid packages are eligible for refunds within 24 hours, except for dedicated servers.


7. Renewals

For all web hosting, VPS, and dedicated plans, the following renewal, suspension, and termination policies apply:

For Dedicated Servers, similar timelines apply, with the server being turned off upon marking the invoice as overdue and terminated 72 hours later if unpaid.


8. Reinstatement


9. Account Security

HYEHOST emphasizes account security. By registering an account, you agree to:


10. Account Credit


11. Affiliate Program

HYEHOST's affiliate program allows clients to refer others in return for account credit. The following applies:


12. Virtual Private Servers (VPS)


13. Dedicated Servers


14. Network and Security


15. Support


16. Backups


17. Payment Issues


18. Credit Card Payment


19. Non-Payment


20. Payment Reminders


21. Public Feedback


22. Chargebacks and Fraud Prevention


23. Agreement Modifications

HYEHOST may modify these Terms and conditions upon notice published online via HYEHOST. Continued use of HYEHOST services after such notice constitutes acceptance of the modifications to this Agreement. User accounts, contracts, and billing will automatically renew unless canceled in writing prior to the renewal date.


24. Service Usage and Restrictions


25. Network Usage and Fair-Use Policy

Overview

HYEHOST is committed to providing reliable and high-quality services to all users. To ensure equitable access to network resources, we have established a comprehensive Fair-Use Policy. This policy is designed to prevent any single user from adversely affecting the performance, availability, or reliability of the network for other users.

Fair-Use Guidelines

  1. Shared Bandwidth Resources:
    All unmetered dedicated servers and Virtual Private Servers (VPS) are connected to shared bandwidth ports, unless explicitly stated otherwise. As these resources are shared among multiple users, it is essential that each user’s activity does not negatively impact others. Users are expected to manage their network usage in a manner that is considerate of the shared environment.
  2. Average Usage Expectation:
    Users are expected to maintain network usage levels that are consistent with the average levels observed across HYEHOST’s customer base. Network usage that significantly exceeds these averages, especially on a continuous basis, may be deemed excessive. Excessive usage may include activities such as:
  1. Prohibited Continuous Use:
    HYEHOST strictly prohibits continuous, prolonged, or sustained use of the full port speed over an extended period. This type of usage can lead to network congestion, reducing the quality of service for other users. Examples of prohibited usage include, but are not limited to:
  1. Monitoring of Network Usage:
    HYEHOST reserves the right to monitor network traffic to ensure compliance with this Fair-Use Policy. Monitoring activities may include, but are not limited to, tracking the volume of data transmitted, frequency of use, peak usage times, and duration of network sessions. This monitoring is conducted to ensure that all users have access to fair and consistent network performance.
  2. Throttling and Corrective Actions:
    If a user’s network usage is identified as excessive and in violation of the Fair-Use Policy, HYEHOST may take corrective actions to mitigate the impact on other users. These actions may include:
  1. Notification and Resolution:
    In the event of excessive usage, HYEHOST will attempt to notify the user and work collaboratively to resolve the issue. Users may be given an opportunity to reduce their usage voluntarily or modify their server configuration. Failure to comply with fair-use guidelines after notification may result in further action, including service suspension or termination.
  2. Immediate Action for Severe Impact:
    If a user’s network activity severely impacts the connectivity or service quality for other users, HYEHOST reserves the right to take immediate action without prior notice. This may include immediate throttling, suspension, or termination of the user’s service to protect the overall network integrity.
  3. Exceptions and Custom Arrangements:
    Users with legitimate needs for consistent, high-bandwidth usage are encouraged to discuss their requirements with HYEHOST. In such cases, HYEHOST may offer customized solutions, such as dedicated bandwidth ports or tailored service-level agreements (SLAs) that accommodate higher usage patterns. Any exceptions to the Fair-Use Policy must be documented in writing and agreed upon by both parties.

Conclusion

HYEHOST's Fair-Use Policy is integral to maintaining a balanced and high-performing network for all users. By adhering to these guidelines, users contribute to a stable and efficient service environment. Non-compliance with this policy may result in corrective actions as outlined above. HYEHOST is committed to ensuring fair access to resources and will continue to monitor and enforce these standards to maintain service quality.

By using HYEHOST services, you agree to comply with this Fair-Use Policy.


26. IP Space Abuse

HYEHOST takes the abuse of IP space very seriously. Abuse may include, but is not limited to, activities such as:

If we determine that your use of IP space constitutes abuse, we will take immediate action, which may include suspending or terminating your service without notice. Repeated offenses will result in permanent termination of services. We reserve the right to cooperate fully with law enforcement agencies in the investigation of any activities that violate applicable laws.


27. No Mass Emailing Policy

To maintain the integrity and performance of our services, we have implemented a strict no mass emailing policy.

Policy Details:


28. Abuse of HYEHOST Staff or Support Personnel

HYEHOST values respectful and courteous interactions. Abusive behavior towards our staff, including demeaning or rude comments, profanity, yelling, or discriminatory remarks, will not be tolerated.


29. Cancellations

Customers may voluntarily cancel their account at any time by requesting a cancellation from the members area at billing.hyehost.com.


30. Agreement Modifications

HYEHOST may modify these Terms at any time, with changes published online. Continued use of HYEHOST services after such changes constitutes acceptance. User accounts, contracts, and billing will automatically renew unless canceled in writing prior to the renewal date.


By using HYEHOST services, you acknowledge that you have read, understood, and agree to be bound by these Terms. Non-compliance may result in service suspension or termination.


For any questions or concerns regarding these Terms, please contact our support team at support@hyehost.com.