toSERVO FAQ

Who are your patrol providers? How do I know they are trustworthy and experienced? How are they vetted?

How fast do you respond?

In what areas is toSERVO available?

What if someone gets hurt? Who’s liable? Are you insured?

How is my billing info stored?

Who is toSERVO? Where are you based?

Have a question not listed here? Please send us a message at our contact page.

Who are your patrol providers? How do I know they are trustworthy and experienced? How are they vetted?

In order to provide security services in New Mexico, state law requires all individuals to undergo a fingerprint background check and security professional training. All of our providers have active New Mexico security guard licenses.

Precision Security of Albuquerque, NM responds to all our requests for armed uniformed immediate response. They are a licensed and experienced private security provider operating since 2016.

Our network of six former Law Enforcement Officers provide our unarmed schedule patrols.

How fast do you respond?

Currently our response times are not 100% guaranteed. Our platform sends your request to our local security providers who aim to be able to respond to a call anywhere in the Albuquerque area within 20-30 minutes.

As we grow we are constantly adding providers to improve availability and response times.

In what areas is toSERVO available?

Currently we serve the Albuquerque area only with plans to expand to neighboring towns and cities soon.

What if someone gets hurt? Who’s liable? Are you insured?

In accordance with New Mexico state law, as a licensed Private Patrol Operator (PPO), we and our patrol provider, Precision Security each hold 1M in general liability and additional professional liability insurance to cover legal fees, settlements, or rulings in the event damage claims are made against toSERVO.

How is my billing info stored?

We do not store any of your billing information on our platform. Rather, when you enter any billing information at toservo.com, your information goes directly to our merchant processor, Stripe.

Stripe’s track record for information security has made it a global leader within the transaction processing industry. Stripe provides transaction processing for global companies like Amazon, Google, and Microsoft, and platforms similar to toSERVO such as Uber, and Lyft.

Who is toSERVO? Where are you based?

Please see our About Us page for full details on our company and our team.

Have a question not listed here? Please send us a message at our contact page.