Table of Contents

Establishing the Peer Coaching Environment        1

Session Planning Checklist        2

Peer Coaching Session Planning Sheet        3

Active Listening Skills        4

Powerful Questions        5

Learning Activity Checklist        6

References        7

Establishing the Peer Coaching Environment[1]

Session Planning Checklist[2] 


Peer Coaching Session Planning Sheet

Active Listening Skills[3]

Skill

Behavior

Do

Avoid

Attending, acknowledging

Provide verbal or nonverbal awareness of the other person.

Face the speaker and maintain eye contact, nod, etc.

Looking around the room or fidgeting.

Restating

Respond to the person’s basic verbal message.

Repeat the phrase you would like clarified.

Changing the subject.

Summarizing, synthesizing

Bring together feelings and experiences to provide a focus.

Repeat back what you heard briefly but accurately: paraphrase.

Elaborating on what the speaker is saying.

Probing

Question the speaker in a supportive way to request more information or clear up any confusion.

Wait for the speaker to pause to ask clarifying questions; try “dangling” or open-ended questions.

Interrogating or challenging the speaker.

Checking Perceptions

Find out if interpretations and perceptions are valid and accurate.

Check the accuracy of your perceptions with phrases such as , “I think that you are saying…”

Making assumptions or jumping to conclusions.

Supporting

Show warmth and caring in one’s own individual way.

Pay attention to what isn’t said--to feelings, facial expressions, gestures, posture, and other nonverbal cues.

Judging the speaker or rehearsing your response in your head while they are speaking.

Being Quiet

Give the person time to think as well as to talk.

Try to understand what the speaker is feeling and have empathy for the speaker.

Filling pauses; instead let the speaker set the pace.

Powerful Questions[4]


Learning Activity Checklist


References

Goldburg, A. (2016). SPECIAL: What makes a GOOD COACH? Retrieved November 27, 2016, from https://www.competitivedge.com/special-what-makes-good-coach

How Google’s Laszlo Bock Is Making Work Better. (2016, June 7). Retrieved November 27, 2016, from http://www.npr.org/2016/06/07/480976042/how-googles-laszlo-bock-is-making-work-better

Peer Coaching Resources. (2015, August). Retrieved November 20, 2016, fromhttp://www.alliantquality.org/sites/default/files/Peer_Coach_Resource_508_FNL.pdf

Quinn, E. (2016, April 5). 9 Qualities of a Great Sports Fitness Coach. Retrieved November 22, 2016, from https://www.verywell.com/what-makes-a-good-coach-3120792

Reeder, E. (2011, March 4). Retrieved November 20, 2016, from http://pimarsc.pbworks.com/w/page/37053775/LessonActivityChecklist


[1]  For more information, visit the full blog post: Setting the Stage: Establishing an Environment for Peer Coaching

[2] Checklist was adapted from the Peer Coaching Resources created by the Quality Improvement Organizations under contract for Medicare & Medicaid Services.

[3] Abbreviated list from the resource Table 3.1 Active Listening Skills (original author unknown)

[4]The images above are from the questioning section of the Peer Coaching Resources created by the Quality Improvement Organizations under contract for Medicare & Medicaid Services.