Job Title:                 Client Care Specialist

Reports to:                Assistant Office Manager and Practice Manager

Requirements:        High School Diploma or equivalent

Summary of position:        

Client Care Specialists are the first impression of the hospital to clients and patients.  They must be friendly, professional, and courteous, and capable of handling many tasks at once with many interruptions without becoming frustrated.  The client care specialist must be calm even when clients are upset, when it is very busy, or in the face of an emergency.  It is the client care specialist's responsibility to be sure the front desk is never left unattended.  Receptionists should greet clients and pets by their name and make them feel welcome.  This position requires good computer skills, basic math skills, and the ability to make change.  Receptionists must have at least a high school diploma or equivalent.


I acknowledge that I have read this job description and agree that I am capable of performing all of the above mentioned job duties.  I understand whom I report to and my objectives.  I attest to the fact that I possess the attributes listed above which are necessary to fulfill the requirements of my position.

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Employee Signature                                                                                Date


Practice Manager Signature