You have no obligation to provide any information requested by us. However, if you choose to withhold your personal information, we may not be able to provide you with the services or products that depend on the collection of that information.
We may provide personal information about you to our service providers who assist us in providing our products and services. For example, we may disclose your personal information to a third party courier service to deliver a product to your home. We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We currently engage MailChimp to send emails to individuals signed up to our mailing list. We therefore disclose personal information included in our mailing list to MailChimp, which is located in the United States of America, who also store the mailing list and emails on a secure server.
If you need to access or correct any personal information we hold about you, please contact us using the contact form provided on the website. Please provide us with as much detail as you can about the particular information you wish to access or correct, in order to help us retrieve it.
In certain circumstances, such as where there is a criminal inquiry, we may refuse your request to access, or correct, your personal information. If that is the case, we will provide you with reasons for that decision unless it is unreasonable to do so.
We take reasonable steps to make sure that personal information we collect, use and disclose is accurate, complete, up-to-date and relevant.
If you wish to make a complaint about the way in which we handle your personal information, please contact us via the contact form provided on the website.
We aim to respond to written complaints within 14 days from the date of receipt. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).