PRIVACY POLICY

Last Updated Nov 15, 2023

This Privacy Policy (“Policy”) delineates the policies and procedures governing the collection, use, disclosure, and protection of your information when utilizing the Withinhere Platform (“App”). The website (www.withinhere.com) and mobile application are provided by Whence Limited, operating as eziit or Henry Chikweti - Whence LTD Co-founder (“Withinhere,” “Company,” “we,” “us,” and “our”), a private company established under the laws of Zambia.

The terms “you” and “your” pertain to the user of the Withinhere Platform, while the term “Services” encompasses any services offered by Withinhere, whether on the Withinhere Platform or otherwise.

Please carefully review this Policy before using the Withinhere Platform or submitting any personal information to Withinhere. This Policy is an integral part of, incorporated within, and is meant to be read along with the Terms of Use.

YOUR CONSENT

By accessing and using the Withinhere Platform and its services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy. If you do not agree with this Policy, please refrain from using the Withinhere Platform.

POLICY CHANGES

We may periodically update this Policy, with any significant changes prominently posted on this page. We will make reasonable efforts to provide notice of such changes, and your continued use of our Services after being informed of the changes constitutes consent to the updated Policy.

LINKS TO OTHER WEBSITES

The Withinhere Platform may include links to other websites. This Policy does not govern the collection of personal information on those sites, and Withinhere is not responsible for their practices. The Policy does not apply to information disclosed to our service providers, which is not required under this Policy.

INFORMATION WE COLLECT FROM YOU

1. Information You Give Us:

• Creating or updating your Withinhere account.
• Providing content, such as reviews, ordering details, and contact information.

2. Using Our Services:

• Collecting and storing information for processing requests and transactions.
• Correspondence with Withinhere for customer support.
• Participating in interactive services and making payments.
• Enabling features requiring access to your address book or calendar.
• Reporting problems for troubleshooting.

3. Information We Automatically Collect:

• Demographic information and user activities during visits.
• Communication records, location information, usage preferences, and transaction details.
• Device information, including hardware details and mobile network information.
• Stored information and files, if permitted.

4. Information from Other Sources:

• Received from third parties, such as users, partners, or affiliated companies.

COOKIES

We and third parties may use cookies and similar technologies for various purposes, including authentication, personalization, analyzing site traffic, and serving and measuring the effectiveness of advertisements.

USES OF YOUR INFORMATION

We leverage the information we collect for various purposes, including:

1. Service Enhancement:

• To provide, personalize, maintain, and enhance our products and services.
• Enabling features for personalizing your Withinhere account and facilitating deliveries and other services.

2. Platform Security and Operations:

• Administering and enhancing the security of the Withinhere Platform.
• We employ industry - standard security measures to protect your information from unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100%.
• Internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes.

3. Communication and Information Delivery:

• We may use your contact information to send you important updates, notifications and promotional materials related to Withinhere.You can opt-out receiving promotional communication at any time.
• Providing information about services similar to your current usage or interests.
• Contacting registered users through electronic means (email, SMS, or telephone, in-app nofication) with information about relevant services.

4. User Understanding and Improvement:

• Understanding user behavior to improve content and features.
• Processing transactions, offering special deals, providing customer support, and responding to queries.

5. Reports and Research:

• Generating reports and conducting research on user base and service usage patterns.

6. Interactive Features and Advertising:

• Enabling participation in interactive features of our services.
• Measuring advertising effectiveness and delivering relevant advertising.

7. Data Combination and Analysis:

• Combining information from third parties with user-provided data for the stated purposes.
• We analyse the information collected to understand user behavior, improve our Services and develop new features and functionalities. This data is aggregated and anonymized whenever possible.
• Anonymizing and/or de-identifying information for unrestricted use and disclosure.

8. Log File Analysis:

• Analyzing log files containing various data points to administer the website, understand user behavior, improve products and services, and gather demographic information.
• Our servers automatically record certain information about your usage of the App, such as your IP address, browser type and page visited. This data is collected for the analytical purposes and to ensure the security and integrity of our services

Note: Aggregated and/or de-identified information is not restricted by this Policy and may be used and disclosed without limitation.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

Sharing Information with Third Parties:

1. Service Providers:

• We may share your collected information with trusted service providers, vendors, consultants, and business partners, such as payment processors, to facilitate various aspects of our Services.
• This includes tasks like sending emails, conducting surveys, analyzing service usage, and processing payments.

2. Crime Prevention or Investigation:

• Under legal obligations or in good faith to comply with court orders, we may share information with governmental agencies or other entities.
• This sharing is essential for preventing and detecting identity theft, fraud, misuse of our Services, and other unlawful activities.

3. Protection of Rights and Safety:

• We may disclose information when responding to claims of intellectual property rights violations, enforcing our Terms of Use, protecting the rights, property, or safety of the Company, customers, or others.

4. Internal Use:

• Information may be shared internally within our Group or affiliates for legitimate business purposes.

5. Advertisers and Advertising Networks:

• Collaboration with third parties, including network advertisers, may involve the use of cookies and tracking technologies to measure ad effectiveness and personalize content.
• You have the option to opt-out of interest-based advertising on third-party sites; however, opting out does not affect advertising on the Withinhere Platform.

6. Purpose Fulfillment:

• We may share your information for the specific purpose for which it was provided.

7. Consent-Based Sharing:

• Beyond the outlined scenarios, we may share information only if we notify you and obtain your explicit consent.

DATA SECURITY PRECAUTIONS

We prioritize the security of the information collected by implementing robust technical measures.

Confidentiality of Credentials:

• If you have been provided or chosen a username and password for Withinhere, it is your responsibility to keep this information confidential.
• Please refrain from sharing your password with others.

Internet Transmission Security:

• While we employ stringent security measures, please note that transmitting information over the internet is not entirely secure.

Post-Transmission Safeguards:

• Upon receiving your information, we implement strict physical, electronic, and procedural safeguards to prevent unauthorized access.

OPT-OUT

By signing up, you opt-in to receive emails. You can manage your preferences or unsubscribe from commercial emails. Certain administrative, service, or legal notices may not be subject to opt-out.

GRIEVANCE OFFICER AND WITHINHERE PLATFORM SECURITY

For queries related to information processing, contact our Grievance Officer at it@whencegroup.com.

This Policy is subject to improvement, and any concerns about security measures can be directed to the Grievance Officer.