AUDIENCE SERVICES COORDINATOR

Reviewed March, 2018

 

Job Title:                         Audience Services Coordinators

Reports to:                     Managing Director, Audience Services Supervisor

Number of Positions:        2

Student Job?:                All are welcome to apply, but these positions may be restricted to students due

to funding requirements

 

Purpose of Job:

 

The Audience Services Coordinators are responsible for providing top-notch service to our fantastic audience members at our box office, promotional events and performance venues. The Audience Services Coordinators will show their love for live theatre and The County through fun, friendly interactions with the public including answering questions about the Festival Players season, facilitating ticket sales, donations, retail transactions, food & beverage service, child minding and completing administrative projects.

 

Primary Responsibilities:

Core duties, deliverables, and relationships of the position.

 

Box Office/Retail/Audience Services Duties:

  1. Providing box office services to the public through telephone, in-person and email interactions
  2. Facilitating ticket sales and donations using a cloud-based ticketing system
  3. Learning about our various events and answering questions about the Festival Players season
  4. Providing in-person retail customer service for Festival Players’ shop
  5. Child minding duties for audience members may be required at some performances
  6. Daily cash reconciliations and sales reporting

Promotional Events:

  1. Setting up and tearing down tents and promotional displays at outdoor events in the County
  2. Providing information and box office services at promotional events
  3. Specific events include the Wellington Farmers’ Market, every Saturday morning from 8am-1pm

Administration:

  1. Complete administrative projects as assigned by Festival Players’ management staff including data entry, filing, proofreading etc.

 

Working Relationships

 

Working Conditions and Environment

 

Knowledge and Skills Required

 

Compensation and Work Schedule

Please note: This position is funded through summer employment programs which require that the candidates be students returning to school in the Fall. Please clearly indicate your student status in your application package.

To apply, please send a resume and covering letter letting us know why you’d be perfect for this job. Please send by EMAIL to info@festivalplayers.ca. No telephone inquiries please.

Festival Players welcomes and encourages applications from Indigenous people, people from Diverse cultures, and people with disabilities. Festival Players is an LGBTQ+ positive space, and our work spaces are (or can be made) accessible for people with physical disabilities. All employees will be required to sign and adhere to a Code of Conduct to promote a safe, respectful and inclusive place of work. Please contact Festival Players at 613-476-1991 or by email at info@festivalplayers.ca if you require accommodations in the application or interview process.