Chromebook Tech Support Help
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Parents and Students, this webpage will be updated as information changes.

Our support hours will be from 9 AM until 4 PM Monday through Friday.

Do you require technical assistance with your Child’s Chromebook?

Please call 434-847-4210. If there is no answer, leave a detailed message with your name, phone number, child's name and school, and a description of the problem. We will return your call as soon as possible.

You can also email: tsg@amherst.k12.va.us with your name, phone number, child's name and school, and a description of the problem. We will contact you via email or phone as soon as possible.

Chromebooks that require replacement can be switched out at Monelison Middle School located at 257 Trojan Rd. Madison Heights, VA 24572. We will work with you on the date and time when this takes place. Thank you for your patience while we adjust to this new way to serve you and your students.

AMHERST COUNTY PUBLIC SCHOOLS (ACPS)

STUDENT/ PARENT EQUIPMENT USE AGREEMENT

Equipment. ACPS is loaning the following Equipment for the exclusive use of the Student. The Equipment is the property of ACPS, and is on loan to the Student for educational purposes only, subject to the conditions herein.

1. Term of Agreement and Return of Equipment. The Student's use of the Equipment is a privilege and can be revoked at any time. The Student must return the Equipment upon the request of ACPS, or if the Student withdraws from ACPS.

2. Inspection by ACPS. The Student has no expectation of privacy in his/her use of the Equipment. ACPS reserves the right to monitor the Student's use of the Equipment and to periodically inspect the Equipment and anything stored on it without prior notice.

3. Use of and Care for the Equipment. The Equipment is to be used for educational purposes only, and the Student's use of the Equipment must comply with all applicable School Board Policies and Regulations, including the Acceptable Computer System Use Policy, and the Student Code of Conduct.

The Student should take care not to drop it or get it wet, and must not leave it outdoors or in a car in extreme weather conditions, or use it near food or drink. The Student may clean the Equipment with a soft, dry cloth only.

The Student will not alter, disfigure or deface the Equipment, or cover up any numbering, lettering, or insignia displayed on the Equipment. The Student will not alter or remove any ACPS software, programs or applications from the Equipment, and will not load any software, programs or applications on the Equipment. The Student is responsible for all personal data contained on the Equipment. ACPS is not responsible for any data loss.

The Student and the Parent/Guardian are not to attempt to repair the Equipment. ACPS will manage all Equipment repairs. If the Equipment is lost or stolen, the Student and/or Parent/Guardian must file a police report within 48 hours and notify school personnel. The Student and/or Parent/Guardian must immediately report to IT at tsg@amherst.k12.va.us or by calling 434-847-4210 any damage to or malfunctioning of the Equipment.

Parents and students will not be held financially responsible for any loss or damage if reported to ACPS immediately.

4. Security Measures. The Parent/Guardian should supervise the Student's use of the Equipment at home.