First time install only : You’ll need to click I agree to the Terms of Service
Zoom automatically detects if you have a webcam available and asks if you want to turn your camera on

Join with video - will show your camera to everyone else
Join without video - will only show the name you entered earlier will be seen by others

You can turn your camera on and off anytime you like during the service

Zoom also asks how you want to hear and speak.

Join with Computer Audio (recommended) - Zoom uses your PC/laptop speakers to hear the service, and microphone if you have one
Phone Call - use your phone to call a number and listen in (it’s an ordinary London number but you may incur a cost for this)

Assuming you have clicked Join with Computer Audio

You should connect and see church

Now see the section During the call.

HAVING PROBLEMS ? If you can see but not hear anything, see the section below Dealing with Problems.

Getting started - Apple MacOS (MacBook or computer)

Click on the link for the Sunday service

https://zoom.us/j/399364514

This will be open from 10am on Sunday

You’ll see the cookie message

Click on Agree and Proceed
If you haven’t used Zoom before, you’ll be prompted to download and install a small program.

If it says “Launching”, click the link which says download and run Zoom.

Zoom should then download a file to your browser. Look down in the bottom left-hand area of your browser

Double-click on Zoom.pkg.
If you get a security prompt : click Continue
You will briefly see the Mac Installer

If it’s the first time : You will see the prompt to Join a Meeting or Sign in - click Join a Meeting

Then add the meeting ID (399-364-514) and your name

PLEASE NOTE - everyone else who connects to the meeting will be able to see this

So feel free to type a first name only, nickname or initials

You can also tick Turn off my Video if you don’t want to have your camera on straight away

If it’s not the first time you’ve installed : You may be see this prompt - click Open zoom.usapp

Then you should briefly see a ‘Connecting’ prompt before seeing the meeting and being asked how you want to hear and speak

Join with Computer Audio (recommended) - Zoom uses your PC/laptop speakers to hear the service, and microphone if you have one
Phone Call - use your phone to call a number and listen in (it’s an ordinary London number but you may incur a cost for this)

If you want to turn your webcam off, click on Stop Video

You can turn your camera on and off anytime you like during the service

Now see the section During the call.

HAVING PROBLEMS ? With a Mac, it’s unlikely, but if you can see but not hear anything, make sure you’re connected to Audio. If it shows Join with Audio, click on it.

Getting started : Tablets and smartphones - iPad, iPhone, Android

Install the Zoom App from your App store

- ‎ZOOM Cloud Meetings on the App Store - for iphone/ipad

- ZOOM Cloud Meetings - for Android

Once you have the app installed, go back to your email
Click on the link in your email to open Zoom and take you to the conference.

The link is

https://zoom.us/j/399364514

This will be open from 10am on Sunday

You will be asked to enter your name

PLEASE NOTE - everyone else who connects to the meeting will be able to see this

So feel free to type a first name only, nickname or initials

If this is the first time you’ve connected, you will have to click I agree to the Terms of Service and the privacy note

You may need also need to give Zoom permissions

Allow Zoom to access the Camera : click OK or Don’t allows
Access your microphone : click OK or Don’t allow
Allow Notifications : click Allow or Don’t allow

Then you need to connect for Audio - click Call Using Internet Audio to use your device’s microphone

If you click Dial in you will see instructions on phone number(s) you can use and the Meeting ID.

Other settings and controls are as described below in During the Service

Getting started : Chromebook

We haven’t tried these out but these are the instructions

https://support.zoom.us/hc/en-us/articles/213298746-Getting-Started-On-Chrome-OS

During the service - hints and tips

Avoid background noise!

Please keep your microphone muted, unless you are contributing at that point.

You will see a camera picture of the speaker, and we’ll also share the song words and slides used.

Press the Mute button . When it looks like the picture on the right, no-one can hear you

Other things you can do

If you move your mouse to the bottom of the zoom window, a pop up toolbar will appear.

From the Toolbar you can carry out various tasks, the ones in bold are the ones you are likely to need for Sunday

Mute your microphone and/or adjust audio settings - if your sound isn’t coming out of the speakers, look here for alternative devices
Start & stop your video - if you decide you don’t want to be seen for any reason
Invite - add other people to the call using a link or your email program
Participants - see a list of everyone who is on the call. You can “Raise your hand” here if you want to attract the host’s attention
Share Screen - not needed, although we may use this if you need help with audio settings
Record - we will be recording the service so the sermon can be listened to again

Seeing other people!

From the top right hand corner you can choose between Gallery view. Gallery view shows small images of up to 49 participants, and Speaker view, where you will see the main speaker.

We recommend you maximise the Zoom window, rather than choosing the full screen option.

On the tablet version, Gallery view switch is on the left-hand side of the screen

Interacting : chats and reactions

Chat - opens the chat window so that you can sent text messages to Everyone, or to individuals

If you want to say an “Amen” to anything, this is the place to do it. Please don’t over-use it though!

Reactions - you can send a clap 👏 or a thumbs-up 👍

On the tablet version, ‘Chat’, ‘Raise Hand’ and the Clap and thumbs-up Reactions can be found under the ‘...More’ button

Using chat

During the service, you can use Chat to send messages to the Moderator, to everyone, or privately

Click on the Chat button

PLEASE NOTE : The default is Everyone unless you select different from the drop down

The person named may not be the only person sitting at the other end
So don’t exchange confidential information this way

On the tablet version, ‘Chat’, ‘Raise Hand’ and ‘Reaction’ can be found under the ‘...More’ button

If someone sends a chat, this is what it will look like

On a tablet or phone, chat notifications appear at the top

Leaving the meeting

Click or tap on the red Leave meeting words. You will be asked to confirm this.

Dealing with problems

I just see “Launching”

If this happens

Click the link which says download and run Zoom.
It should then download a file to your browser
Look down in the bottom left-hand area of your browser

Double-click on the Zoom icon. You will see “Your meeting will start soon” and a progress bar
Accept any messages asking for permission. Mac users might need to retype their password.
Zoom should then install and connect to the service

If this doesn’t work, see the section of this document “Join by browser from any computer with speakers”.

I can’t install or run the app

You can still join by browser. See Join by browser from any device section below

I can’t join by computer/tablet

You can still join by telephone and listen. The quality won’t be brilliant but do the following

Dial 020 3051 2874 (ordinary London number but you may still be charged)
When the voice prompts you, type in the meeting ID with your keypad

399 364 514

Press the hash (#) key on your keypad
When you are asked to enter your Participant ID, just press the hash (#) key on your keypad again
You will be connected to sound

I’ve joined but can’t hear

This is usually a problem on PCs rather than laptops. The most common cause is because your computer thinks your monitor has speakers in it, even though it doesn’t and has picked it to play sound.

To fix this

Where is says Audio, click the up arrow
You’ll see a menu which looks something like the one below
Click on the option which looks like Speakers or Audio, or pick Same as system

In our example, ACER is the monitor and has been selected by Zoom even though it has no speakers
We need to pick Speakers/Headphones Realtek Audio

The toolbar has disappeared

You may have pressed the ALT key on your keyboard.

Press it again and the toolbar should reappear.

Join by browser from any device (speakers needed)

Click on the link for the Sunday service

https://zoom.us/j/399364514

If you only see the “Launching” option ….

Click on the link which says click here
An extra line will appear which says “If you cannot download or run the application, join from your browser.”
Click join from your browser. You will see

Accept the privacy notice by clicking I agree
You should see a prompt to enter your name

PLEASE NOTE - everyone else who connects to the meeting will be able to see this

So feel free to type a first name only, nickname or initials

Click Join and you’ll then see the broadcast from church

In order to hear, you’ll need to pick an option

Join Audio by Computer (recommended) - Zoom uses your PC/laptop speakers to hear the service, and microphone if you have one
Phone Call - use your phone to call a number and listen in (it’s an ordinary London or Edinburgh number but you may incur a cost for this)

If you click Phone call, it will tell you how what to dial on your telephone. The sound quality will not be so good

If you click Computer Audio you should then be connected

Further resources

Further training, including video tutorials, can be found on Zoom's own website

Written by

Philip Stewart and Graham King

Last updated : Saturday 21 March 2020