Privacy Policy

Effective date: March 11th, 2026
Last updated: March 11th, 2026

This Privacy Policy explains how Greenhouse Communications LTD (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use framework.regen10.org (the “Service”).

Data controller
Greenhouse Communications LTD
3rd Floor, Unit 32 St Thomas Court
Thomas Lane
Bristol
England BS1 6JG
United Kingdom
Email: info@greenhouse.agency
Phone: 0117 214 1250

By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Last updated date above.

1. What information we collect

We may collect, use, and store the following categories of personal information:

Information you provide directly

• name;
• email address;
• mobile number; and
• any other information you choose to provide through forms, sign-up pages, feedback submissions, or other communications with us.

Information collected automatically

When you use the Service, we may collect certain technical and usage information automatically, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages viewed;
• time spent on pages;
• referral source; and
• interactions with the website.

This information may be collected through cookies, similar technologies, and local storage. For more information, please see our Cookie Policy.

2. How we use your information

We may use your personal information for the following purposes:

• to respond to your enquiries or requests;
• to provide and operate the Service;
• to manage sign-ups, forms, and communications;
• to send marketing or promotional communications where permitted by law;
• to collect feedback and improve our campaigns, content, and user experience;
• to administer and protect the Service;
• to analyse how users interact with the website; and
• to prevent popup forms from being shown repeatedly through the use of local storage on your device.

3. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we rely on one or more of the following:

Consent

We rely on your consent for:

• sending certain marketing communications where consent is required;
• placing and using non-essential cookies and similar technologies, including analytics tools such as Google Analytics 4 and Hotjar; and
• any other processing where we specifically ask for your consent.

You can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.

Legitimate interests

We may process your personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include:

• operating and improving the Service;
• administering our website and campaigns;
• responding to enquiries;
• maintaining records of communications;
• ensuring website security; and
• preventing misuse of forms or repeated popup displays.

Legal obligation

We may process your information where necessary to comply with a legal or regulatory obligation.

Contract

If we enter into a contract with you, we may process your personal information where necessary to perform that contract or take steps at your request before entering into it.

4. Cookies, analytics, and similar technologies

We use cookies, similar technologies, and local storage on the Service.

These technologies are used to:

• remember your consent preferences through CookieYes;
• measure website use and performance through Google Analytics 4;
• understand visitor behaviour and improve usability through Hotjar; and
• prevent popup forms from appearing repeatedly by using local storage.

You can manage your preferences at any time through the Consent Preferences option on the website. For more detail, please see our Cookie Policy.

5. How we share your information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary for the purposes set out in this Privacy Policy, including:

• website, hosting, and technical service providers;
• analytics providers, including Google Analytics 4 and Hotjar;
• consent management providers, including CookieYes;
• marketing, communications, or campaign support providers; and
• professional advisers, where necessary.

We may also disclose personal information:

• where required by law, regulation, court order, or legal process;
• to establish, exercise, or defend legal claims;
• to enforce our legal rights or agreements; or
• in connection with a merger, acquisition, reorganisation, or sale of assets.

We require third-party service providers to process personal information only on our instructions, where applicable, and to protect it appropriately.

6. International transfers

Some of our third-party service providers may process personal information outside the United Kingdom.

Where we transfer personal information internationally, we will take appropriate steps to ensure it is protected in accordance with applicable data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards.

7. How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements.

As a general guide:

• enquiry and contact data may be retained for up to 24 months after the last meaningful interaction;
• marketing-related data may be retained until you unsubscribe or withdraw consent, unless a longer retention period is justified;
• analytics data is retained in accordance with the settings of the relevant analytics provider; and
• suppression data stored using local storage may remain on your device until it expires or is cleared by you.

We may retain information for longer where necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

8. Your rights

Depending on your circumstances, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request erasure of your personal information;
• request restriction of processing;
• object to processing carried out on the basis of legitimate interests;
• withdraw consent where we rely on consent;
• request transfer of your personal information to you or another organisation, where applicable; and
• lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@greenhouse.agency.

You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Security

We take appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

10. Third-party links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites or services. You should read their privacy notices before providing any personal information.

11. Complaints

If you have any concerns about how we handle your personal information, please contact us first at info@greenhouse.agency and we will try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

12. Contact us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Greenhouse Communications LTD
3rd Floor, Unit 32 St Thomas Court
Thomas Lane
Bristol
England BS1 6JG
United Kingdom
Email: info@greenhouse.agency
Phone: 0117 214 1250