FAQs

THE EXPERIENCE

What is We Call It Jazz and what can I expect?

We Call It Jazz is a one-of-a-kind concert experience consisting of a mix of carefully chosen classics and spontaneous improvisation. As you indulge in a selection of delicious food and a curated cocktail list, you’ll be transported on a musical journey through the rich and dynamic history of jazz.

How long does the experience last?

The experience will last approximately 1 hour.

Can I purchase drinks on-site?

Yes, there is an on-site bar from which you can purchase beverages before the experience.

Can I purchase food on-site?

No, there is no food served onsite.

Will there be strobe lights?

No, there will not be any strobe lights.

Are seats numbered?

No, seats are not numbered. Seating is on a first-come, first-served basis.

TICKETS

Do I need to print my ticket?

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Are refunds allowed?

No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us here directly to change your ticket.

Where can I get tickets?

• On the Fever App, available on Google Play and Apple Store
• On the Fever website

Can I make a group booking?

Yes, you can select a group ticket on the event page when making your booking. For private or large group sessions, please click here.

Can I purchase a ticket at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) before arriving at the event.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

I can't find my ticket. What should I do?

You can find your QR Code ticket in the Fever app, within the Tickets section. If you haven’t downloaded the app, you can download it from Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Is it necessary to buy a ticket for my carer?

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.

Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).

Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.

ACCESS

Is the venue wheelchair accessible?

Yes, the event is wheelchair accessible. For any accessibility needs or special requests, please email us.

Is there an age requirement for the event?

Yes, this event is 18+. ID is required within the venue.

When should I arrive?
Doors will open 30 minutes before the experience begins, giving you time to enjoy beverage service.

What happens if I arrive late?

No late entry is permitted as this would disrupt the show for other attendees.

Will restrooms be available on-site?

Yes, there are toilets available on-site, please ask our staff for directions.

Where is the experience located?

The venue is located at Grand on Ann, 311 Ann St, Brisbane City QLD 4000.

Does the experience take place in an indoor or outdoor venue?

This experience takes place at an indoor venue.

Is there parking available on site?

There is no parking available on-site.

Are service animals allowed at the venue?

Yes, service animals are welcome inside the venue. However, no other pets or animals are allowed.  

Can I bring my own food and drink?

Food or beverages purchased elsewhere are not permitted at the venue.

Can I smoke or vape during the experience?

No smoking or vaping is allowed inside the venue.

Is there air conditioning?

Yes, there is air conditioning at the venue.

Is there a cloakroom available on-site?

No, there is no cloakroom available on-site.

What do I do if I accidentally leave any of my belongings behind at the venue?

If you leave behind any of your belongings at the event you should phone the venue or drop by to see if your item has been found.

Can I take photos or record the experience?

Yes, guests are welcome to take photos and/or record the experience.