DeliverAid Donation Terms

Last updated on: 31/03/2020


What's in these terms?

These donation terms (the “Donation Terms”) sets out terms applicable to any donation you make via the DeliverAid site (collectively, the “Platform”).

These Donation Terms are between you and us. You must be aged 13 years or over to agree to these Donation Terms.

Who We are and how to contact us:

The Platform is operated by DeliverAid C.I.C. ("We", “Us” or “Our”). We are registered in England and Wales as a Community Interest Company limited by guarantee with company number 12537434 and have our registered office at 19b Phipp Street, London, United Kingdom, EC2A 4NP.

 To contact us, please email

By making a donation you accept these Donation Terms

By making a donation, you confirm that you accept these Donation Terms and that you agree to comply with them.

If you do not agree to these Donation Terms, you must not make a donation via the Platform

We recommend that you print a copy of these Donation Terms for future reference.

There are other terms that may apply to you

These Donation Terms refer to the following additional terms, which also apply to your use of the Platform :

We may make changes to the terms of these Donation Terms

We amend these Donation Terms from time to time. Every time you wish to make a Donation, please check these Donation Terms to ensure you understand the terms that apply at that time.

How do these Donation Terms work?

These Donation Terms apply when you make a donation via the Platform. You will need to agree to them every time you make a single donation or set up a new regular donation through the Platform.

Types of donation

You can make two types of donations:

Making a donation

In order to make a donation through the Platform via Donorbox, you will need to:

Git Aid

When you make a single donation or set up a regular donation, you will sometimes be asked to confirm whether you want Us to submit a claim for Gift Aid. You are responsible for confirming that your donation meets the criteria necessary to submit a Gift Aid claim. We cannot give financial or tax advice so, if you're not sure whether to agree, you should seek advice from HMRC or your own adviser(s).


As soon as you confirm a single donation via the Platform, We will request the money from your card provider or PayPal. Once We receive confirmation that your payment has been authorised, We will confirm on the next page and email you. You must double check these details to make sure they are right.

As soon as you confirm a regular donation via the Platform, We will provide confirmation to you on the next page and email it to you. You must double check these details to make sure they are right. Each month, We will ask your card provider or PayPal to send the payments to Us on the date that you set.

We only accept payments through the Platform in pounds sterling. If you make a donation in a different currency, your card provider or PayPal will convert the amount into pounds sterling in accordance with your agreement with them.

Holding the money on trust

When We receive the donation, We will hold it on trust, until We pay it to affiliated restaurants/caterers to enable them to prepare and deliver meals to affiliated hospitals in accordance with Our  agreement with them. We are a CIC (community interest) Limited company, operating on a non-profit basis and 100% of all funds raised will go towards providing and delivering meals for NHS front line staff.

When We will cancel or refund the donation

We will not process a donation if We reasonably suspect that:

If We cannot pay your donation to the restaurant/caterer or if We reasonably feel that it is not appropriate to then We will try to refund you using the same payment method you used. If We cannot, We will contact you to arrange the return of the money.

If We cannot return the money,We will donate it to another charitable or community organisation that We choose.

We may also cancel any future regular donations if We believe that We won't be able to send your regular donation to the Charity in the future.

Should We fail to request the correct amount of money from your card provider or PayPal in line with your instructions, We will refund the money to you (or, for an overpayment, refund the excess).

You can't revoke authorisation for a donation. However, if you make a mistake making a donation, please contact Us straightaway:

If your card or PayPal details are used fraudulently or without your permission, please contact Us straightaway.

Regular donations

You can cancel your regular donations through your account. The latest you can cancel is the end of the day before the donation is due to leave your account.

We may not be able to take your regular donation if your credit or debit card changes (for example, your card expires or you are issued with a replacement card). To ensure your donation goes ahead, you must update your card details in your account.

Getting in touch

You can email Us at

If you have an account, We will use the details held on that account to get in touch with you. Otherwise, We will use the details you provide to Us before making your donation. We will only ever communicate with you in English.

Is there anything else you need to know

We cannot guarantee how a restaurant will use donations. How they use the donations is at their discretion and it is their responsibility to ensure that any donations are used in accordance with the stated purpose of this Platform.

No one other than you and Us will be able to enforce any part of these Donation Terms.

If We don't deliver the standard of service you expect or if you think that We have made a mistake, please email Us at We will investigate and, if necessary, take action to put things right.

Which country's laws apply to any disputes?

If you are a consumer, please note that these Donation Terms, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Donation Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.