Return Policy

At Perfy, your satisfaction is our highest priority. If for any reason you are not completely happy with your purchase, our straightforward return policy is here to make the process as seamless as possible.

7-Day Return Window

You have 7 days from the date of delivery to return any items that are unused, unopened, and in their original packaging. To initiate a return, please contact our Customer Service team with your order number and the reason for your return. We will provide you with a return authorization and detailed instructions on how to proceed.

Eligibility for Returns

• Unused and Unopened: Only items that are unused, unopened, and in their original packaging are eligible for return.
• Proof of Purchase: A valid proof of purchase receipt is required for all returns.

Non-Returnable Items

Please note that the following items are not eligible for return:

• Items that have been opened, modified, or used.
• Items marked as final sale or non-returnable.
• Gift cards.
• Personalized or custom-made items.

Return Shipping

• Customer Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• Secure Packaging: Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to be credited to your original method of payment. You will receive a confirmation email once your refund has been processed.

Exchanges

If you would like to exchange an item, please follow the return process for the original item and place a new order for the desired item. This ensures that you receive your replacement item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please take photos and videos of the item, including the opening of the package, and contact our Customer Service team within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns regarding our return policy, please reach out to our Customer Service team at aromaa.scent@gmail.com. We are here to help and ensure that your shopping experience with Perfy is exceptional.

Thank you for choosing Perfy. We appreciate your trust and are dedicated to providing you with the best service possible.