Tickets

What are the different ticket types?

🧸 Movement Area: a space with padded flooring, ideal for moving, playing, and cuddling your baby in a warm and relaxed environment.

• 1 ticket in this zone includes access for 1 adult and 1 baby. If you are accompanied by another adult, you will need to purchase an additional ticket.

What does 1 ticket include?

One ticket includes access for 1 adult and 1 baby. If you are accompanied by another adult, you will need to purchase an additional ticket. There must always be at least one adult per baby.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

How do I book a ticket for my carer?

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.

Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.

Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.

Here are some of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.

Is there an age requirement for the event?

Family event (parents + babies aged 0 to 9 months)

Can I bring toys for my baby?

Yes 😊, you can bring toys for your baby as long as they don’t make noise. Please avoid sound toys such as rattles, maracas, musical books, or any other that produces sounds, to maintain a calm and pleasant environment for all the little ones.

Will there be changing tables and a nursing area available?

Yes, there will be a separate space available.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.

Are refunds allowed?

No refunds are allowed unless a flexible cancelation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

FLEXIBLE CANCELATION TICKET FAQS

(Applicable in selected events)

What is a Flexible Cancelation Ticket?

A flexible cancelation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

When can I return my ticket?

You can cancel your flexible cancelation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

What documents do I have to present to cancel my ticket?

No documentation is need to claim your refund or exchange.

If I opt for a refund, how long does it take to process it and how will I receive it? 

If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet.

Will I get a full refund?

You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.

If I opt for an exchange of the ticket, when will I receive the new ticket?

You will receive a voucher for the same value as your purchase as soon as you request for it. You can use this voucher to go back to the experience and buy a new date and/or time.

Can I change my ticket for a different experience?

If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.

How do I request my refund?

Please contact us here to get your ticket refunded.

Venue information

Where is the experience taking place?

St. Bartholomew's Hospital, W Smithfield, London EC1A 7BE

How do I get to the venue?

The venue is accessible via public transport.

Farringdon - 8min walk

St Pauls - 8min walk

Barbican - 4min walk 

Is there food served?

No, but there is a bar at the venue.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

Yes, St Barts has level access. A lift is available for access. There are a number of nearby car parks with designated disabled parking.

Please contact us directly at candlelight@feverup.com if you need any personalised assistance.

Is there parking available?

Citipark car park is located nearby the venue.