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CH 2 - 17 : Create values for Attribute Root Cause Code in Case Type

In this IMG activity, we can define the permitted route cause codes for each case type.

We have defined the case type (IMG activity Define Case Types).
In the attribute profile, the attribute Route Cause Code (FIN_ROOT_CCODE) should be indicated as drop-down for the display in order to avoid errors during input.

We can configure through Implementation Guide Menu // Financial Supply Chain Management // Dispute Management // Dispute Case Processing // Case Type // Create Values for Root Cause Code.
On Determine Work Area: Entry” windows enter case type and choose check mark to continue.

Figure: 2- 36: Root Cause Initial Screen

On “Change View Case: Root cause Code: Overview screen, choose New Entries.
On New Entries: Overview of Added Entries screen, enter the following information. Below screen contains root case ID and description.

Figure: 2- 37: Root Cause : Add Entries

In this case, we have created three root cause of a dispute case. While creating a dispute case, we can select any one the root cause.