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Camp Programs FAQ
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Last update date: 05/21/2021

Frequently Asked Questions

Below are answers to some common questions about our programs. This document may be updated from time to time - please refer to the update date above. If you are interested in Family Camp True Colors, please view our Family Camp FAQs instead.  If you are already registered for a program, please also refer to the guides sent to you after registering.

What about COVID-19?

What will I do? (Minnesota Programs)

What will I do? - California Program (Camp Hollywood HEART):

Where will I sleep?

What will I eat?

Am I the right age?
What if I would have been the right age in summer 2020, but missed it due to COVID-19?

Who is in charge?

What does it cost?

What if I have to cancel?

How do I get there?

How do I sign up?

Common questions about online registration:

What information is needed to register?

I don’t see the session I want and/or I don’t see any sessions.  Is it full?

What name should I use? Do you need my/my child’s legal name?

I can’t get into the registration site!

I selected to roll over my fees from 2020 to 2021, how do I pay?

I have a different question!


What about COVID-19?

While we are so excited to return to camp in 2021 and know our participants will need unplugged time spent in community with their peers this year more than ever, we also know and expect COVID-19 will still be a present concern.

The health and safety of our campers and staff is, as always, a top priority.  We have been and will continue to closely follow updated information and guidance from the American Camp Association and CDC, along with the requirements and recommendations for camp operations during COVID-19 from the Minnesota Department of Health, and have planned adjustments to our programs, practices, and policies in summer 2021 accordingly.

While we cannot 100% eliminate the risk of COVID-19 at camp, given what we have learned in the past year both about the virus and from camps that safely and successfully opened in 2020, along with our unique setting with abundant space to spread out outdoors and years of experience focusing on the health and safety of all our participants, we feel confident we can greatly reduce the risk and provide a safe (and fun!) experience for our campers.    

Given the current expert guidance (as of the update date in the top right corner) we are planning for the following to be in effect this summer:

Given the fluid nature of the situation, registered participants can expect there may continue to be updates to some of this information, the information you have been sent about preparing for camp and traveling to camp and potentially to the forms and information we need from you as well. (As of the 5/20 or 5/21 updates to this document, and the Preparing for Camp Guide and Travel Guide sent to registered participants in your confirmation email, we expect to have updates only if clarification is needed, other entities such as airlines change policies or procedures, or state or federal health authorities make significant changes to their requirements and recommendations for safe operations of camps during COVID-19). We will keep all registered participants & families updated and have provided our Preparing for Camp Guide and Travel Guide for registered participants as links that will be updated as needed, instead of a published final document, and we thank you in advance for your adaptability as well as your very important role in helping us provide a safe and successful summer at camp to each and every person who needs it.

What will I do? (Minnesota Programs)

The camp schedule is focused around activities to have fun, try new experiences, and enjoy the summer in a safe environment, activities to build community with others with similar experiences, and fun educational activities specific to the session’s focus group, while also allowing participants opportunities to make structured choices about how they spend their time. Aside from having a LOT of fun, camp activities give you the chance to build self-confidence, life skills, friendships, and memories!

Schedule/Typical Day:

A typical day at camp looks like this (see the glossary below to learn more!):

Morning

Afternoon 

Evening

Schedule Glossary:

What will I do? - California Program (Camp Hollywood HEART):

When you register, you will rank your preferences for which one of these seven art disciplines you’ll explore throughout the week:

The session ends with a live performance to showcase the results of your work to the camp community and guests. Outside of the time spent focusing on your art discipline, you will also have some free choice time to try out some other arts activities, as well as outdoor activities like archery, swimming, or boating (the exact outdoor activities depend on which camp facility hosts us), as well as group activities with your cabin, and evening programs with the whole group each night such as a talent show or movie night.  

Schedule/Typical Day

A typical day at camp looks like this:

Morning

Afternoon 

Evening

Where will I sleep?

Participants and staff sleep on bunk beds in cabins (photo of some of our cabins below).

Each cabin is staffed with at least 2 staff, at an approximate ratio of 1 staff person to every 4 participants.  

Participants have the option of camp-provided bedding (no additional cost) or bringing their own.

There are 3 cabin choices: all gender/gender free, feminine, and masculine. Participants are welcome to choose whichever option feels most comfortable to them. Campers are sorted into groups first by age group, then by this preference. (In other words, in the event there are not enough participants of a similar age who choose the same option to fill a cabin, they would be placed into an all-gender cabin of similar-age participants, instead of in the preference type they listed but with much younger or much older participants).

What will I eat?

Participants are provided with 3 balanced (and delicious!) meals and 2 snacks daily and have the option of visiting the cereal or salad bar instead of or in addition to what is served (Due to COVID-19, the cereal and salad bar will not be open in 2021, but an alternative option to what is served will always be available).

We recognize the individual needs of our participants and have dietary restriction friendly foods, as well as extra snack foods, available on an as-needed basis to guarantee that our participants get the nutrition they need.  Given advance notice, we have a gluten-free, vegan, and vegetarian version of each of our menu items that can be made and we will work to accommodate other needs as well. Due to the nature of our facility we cannot guarantee an environment free from cross-contamination of any allergen.  The best way to let us know about dietary restrictions, food allergies, or other unique dietary needs is on the participant’s Medical Form, at least four weeks before their camp session. If you have a more complex dietary need and/or would like to talk about dietary or other needs before signing up, feel free to contact us.

Am I the right age?
What if I would have been the right age in summer 2020, but missed it due to COVID-19?

Ages for each specific session can be viewed on our website.  Minnesota sessions start at age 7 and go to age 17, but not all sessions are for all ages. Camp Hollywood HEART is for ages 15-20. Age is calculated as of the first day of the session you are registering for.

For 2021 only, participants who are 18, and have previously attended a One Heartland camp session or were registered to attend in 2020, may attend any Minnesota session that goes to age 17.

Who is in charge?

Our summer staff are dedicated to making sure camp is a safe, welcoming, and fun place for each and every participant. They are carefully chosen through a rigorous screening process, and all attend an extensive, immersive pre-summer training where they are specifically trained to work with our participants, as well in areas specific to their individual role. Camp staff members come from many backgrounds and many places, but what they all have in common is they are fun, energetic and devoted to making camp a great time for each and every camper!

Individual staff are assigned to cabins based on the age groups they are most suited to working with, as well as their fit with what we know of the unique needs and personalities of the campers in each cabin. All staff that work directly with participants are required to be certified in CPR & First Aid, all activities at the pool and lake are supervised by certified lifeguards, and all healthcare and medication administration is overseen by our licensed medical staff/volunteers.

One Heartland is licensed as a Youth Camp through the state of Minnesota, as well as accredited by the American Camp Association. Accreditation is a voluntary designation earned through thorough and regular review that signifies a high quality, safe, and nurturing camp program, facility, and staff above and beyond state licensing requirements, and  reflects the most up-to-date, research-based standards in camp operation.  For more information about ACA accreditation, refer to their website at acacamps.org.

Know someone who would make a great summer staff, or a healthcare professional interested in spending a week at camp? More information here, or contact us!

What does it cost?

We believe camp should be available to everyone who needs it, regardless of their financial circumstances.  All of our program fees use a sliding scale fee structure, with costs ranging from $50-$600 for most sessions ($50-$1100 for 2-week Camp True Colors, and $50-$100 for Junior Counselor), based on household size and income. There are no hidden costs - options offered by One Heartland such as linens, the bus to camp from the airport or Minneapolis/Los Angeles bus stops, or special activities do not have any additional charge. (Not included is any additional individual travel costs, although a limited amount of flight scholarships are available). If the cost of the program or getting here is a concern for you, please contact us at (612)503-8297.

We also offer payment plans, with the non-refundable deposit ($5, $10, $25, or $50 depending on your sliding scale level) paid to register and hold your spot. Your remaining balance must be paid in full no later than four weeks before your camp session, unless you have arranged a different payment agreement with us. However, for those who are able to pay or begin paying sooner we encourage you to do so, as it allows us to begin fully preparing for camp sooner.

What if I have to cancel?

If you need to cancel your registration, all but the deposit amount is refundable up to four weeks prior to the start of your camp session.  Between two and four weeks prior to your session, 50% of your fees (minus the deposit) are refundable.  No refunds are available for cancellations received less than two weeks prior to the start of your camp session.

Exceptions to this policy are made only:

In these cases, the camp fees can be transferred to another suitable session later in the summer or the following summer.  If another appropriate session cannot be determined, the fees will be refunded, minus the non-refundable deposit amount.

Refunds will not be considered for participants who are absent on arrival day without notifying One Heartland, unless it can be shown that an emergency situation occurred that made communication impossible and the circumstances also meet the criteria for a refund listed above.

In all cases of cancellation, we ask as a courtesy to other participants that you let us know as soon as you know that you need to cancel your registration, as there may be other participants on the waitlist.

One Heartland is committed to keeping costs/financial concerns from being a barrier to attending camp, while ensuring our programs are financially sustainable for years to come.  Please contact us if you have any questions or concerns about this policy or the cost of camp.

How do I get there?

People come to One Heartland from all over the country! Different transportation options include:

Participants in Minnesota programs will usually arrive at camp between 2 and 3 PM on the first day and depart from camp between 1:30 and 2:30 PM on the last day. Flights should be booked to arrive between 9:00am-12:00pm on arrival days and departing between 1:00-4:00pm on departure days. Flights closest to the middle of these time ranges are best. Large numbers of campers traveling by flight in a single session can impact these times.  

Camp Hollywood HEART participants typically arrive to camp around dinner time on the first day and leave after breakfast on the final day.

You will be asked to select your preferred transportation option during registration, and we will work with you to finalize your travel plans as your session gets closer. Additional details can be found in the Travel Guide sent to registered participants.  

We are here to help your trip to camp go as smoothly as possible. If you have any questions or concerns about travel, please contact us at rbell@oneheartland.org or (612)503-8297

How do I sign up?

Registration, the forms to be completed before camp, and payment are all online at https://oneheartland.campbrainregistration.com/ (or through the “register for camp” button at oneheartland.org).  If online registration is not possible for you, contact us to get the materials in an alternate format. For questions about or help with the online registration process, please contact us - we’re here to help make it as easy as possible for you!  

For the Junior Counselor program only, pre-application is required here instead: https://forms.gle/KN1b53H2xdGsLDS76 

Common questions about online registration:

What information is needed to register?

To complete the initial registration online, you’ll need to enter some basic information about the participant, like their name, date of birth, address, and emergency contacts.  You’ll answer some questions about their eligibility for our programs, and about their preferences for getting to camp, bedding/linens, and cabin type.  You’ll also need a credit card, debit card, or bank account information to pay the deposit amount.

If cost is the only barrier to attending camp, please contact rbell@oneheartland.org for information on scholarships. We offer registration on a sliding scale as well as assistance with flights.

For the Leaders In Training program or Camp Hollywood Heart, the participant will also need to answer some application questions in their own words.  

Beyond the initial registration, there will be some more detailed forms required before the camp session, all of which will also be available online (some, but not all, will be visible and able to be completed as part of your initial registration if you choose). A full paperwork checklist will be included in your confirmation email.  

I don’t see the session I want and/or I don’t see any sessions.  Is it full? 

Not necessarily! You will always still be able to see a full session and add a waitlist spot to your cart.  

If you do not see the session(s) you want as an option, it almost always means the person you are trying to register is not eligible for that session based on age, or incorrect information has been entered to make the system think the person is not eligible. Make sure the birth date of the person you are trying to register was entered correctly on the previous page, that you are registering the correct person from your household, that you are in the correct registration season (Summer Camp vs. Family Camp), and that they will be the correct age for the session as of the first day of the session. If you need help with this or the problem continues, please contact us.

Less often, you may not see the session you want because manual registration approval is needed on One Heartland’s end.  This is true for:  

What name should I use? Do you need my/my child’s legal name?

For participants whose legal/government name is not the name they use, we do not need their legal name except:

For parents/guardians whose legal/government name is not the name they use:

I can’t get into the registration site!

Accounts are by household/family. If anyone in your immediate family/household has attended a One Heartland program before, whether you registered online or on paper, you already have an account.  If anyone in your immediate family/household has started to register online, but did not finish or did not attend the program, you already have an account.  

  1. Confirm you are on the correct registration site - https://oneheartland.campbrainregistration.com/
  2. Try logging in with the email address and password you have used in the past. If you forgot your password, or have only registered on paper, click "reset password" and enter the email address you have previously provided.
  3. If you are still unable to log in, no longer have access to the email address you have previously provided, or previously registered on paper without providing an email address, contact us to be sent a link to re-access your account. Please do not create another account.

If you are completely new to One Heartland, follow the prompts to create a new user (household) account. The first and last name provided must be of a primary parent/guardian/adult caregiver if the participant is currently under 18, and the email address provided should be the main email that communications about camp should go to for your family/household.  If you get an error message that the email address is already in use, follow the steps above.  If you get another type of error message, contact us for assistance.

 

I selected to roll over my fees from 2020 to 2021, how do I pay?

If your household chose to roll over payments from 2020 to 2021, there is nothing additional you need to do. You’ll see the amount automatically applied as a credit during the payment step of online registration.

I have a different question!

We’d love to hear from you! You can contact our team at camp@oneheartland.org or call us at (612)503-8297 and we’ll direct your question to the person best suited to answer it.