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Camp Programs FAQ 2022
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Last update date: 11/30/2021

Frequently Asked Questions- Summer Camp 2022

Below are answers to some common questions about our programs. This document may be updated from time to time - please refer to the update date above. If you are interested in Family Camp True Colors, please view our Family Camp FAQs instead.  If you are already registered for a program, please also refer to the guides sent to you after registering.

What about COVID-19?

What will I do?

Where will I sleep?

What will I eat?

Am I the right age?

Who is in charge?

What does it cost?

What if I have to cancel?

How do I get there?

How do I sign up?

Common questions about online registration:

What information is needed to register?

I don’t see the session I want and/or I don’t see any sessions.  Is it full?

What name should I use? Do you need my/my child’s legal name?

I can’t get into the registration site!

I have a different question!


What about COVID-19?

While COVID-19 continues to be a significant concern (and far more present than we had all hoped it would be by now), we are proud of our ability to hold camp safely and successfully in 2021, and are looking forward to being together again in 2022.

COVID-19 vaccination will be required to attend camp in 2022. If you have questions or concerns about your individual camper’s ability to meet this requirement, please contact us before registering.

The health and safety of our campers and staff is, as always, a top priority.  We have been and will continue to closely follow updated information and guidance from the American Camp Association and CDC, along with the recommendations for camp operations during COVID-19 from the Minnesota Department of Health. As summer gets closer, we will continue to evaluate the situation, including if any additional COVID-19 precautions from summer 2021 will need to remain in place for summer 2022.

While we cannot 100% eliminate the risk of COVID-19 at camp, given what we have learned in the past years both about the virus and from safely and successfully opening in 2021, along with our unique setting with abundant space to spread out outdoors and years of experience focusing on the health and safety of all our participants, we feel confident we can greatly reduce the risk and provide a safe (and fun!) experience for our campers.    

Given the fluid nature of the situation, registered participants can expect there may continue to be updates to some of this information, the information you have been sent about preparing for camp and traveling to camp and potentially to the forms and information we need from you as well. We will keep all registered participants & families updated and we thank you in advance for your adaptability as well as your very important role in helping us provide a safe and successful summer at camp to each and every person who needs it.

What will I do?

The camp schedule is focused around activities to have fun, try new experiences, and enjoy the summer in a safe environment, activities to build community with others with similar experiences, and fun educational activities specific to the session’s focus group, while also allowing participants opportunities to make structured choices about how they spend their time. Some of the activities we offer are: Swimming & Water Trampoline, Sports, Drama/Performing Arts, Visual Art & Crafts, Canoeing, Biking, Nature/Outdoor Exploration, Climbing Wall, High & Low Ropes Courses, Fishing, and Archery/Slingshot. Aside from having a LOT of fun, camp activities give you the chance to build self-confidence, life skills, friendships, and memories!

Schedule/Typical Day:

A typical day at camp looks like this:

 

Morning

Afternoon

Evening

 

Where will I sleep?

Participants stay in cabins, with approximately 7 other participants of the same age group, and 2-3 staff. (Photo of some of our cabins below).

Participants sleep on bunk beds, and have the option of camp-provided bedding (no additional cost) or bringing their own. Bathrooms and showers are a short walk away from each cabin (between a few seconds and a few minutes, depending on the cabin). All bathrooms, showers, and changing areas provide plenty of privacy for campers.

Cabins are assigned by age group and are gender-neutral/gender-free. For certain sessions, you may have the option of selecting a feminine- or masculine-leaning cabin instead when registering. Cabins are sorted first by age, then by this preference. (In other words, in the event there are not enough participants of a similar age who choose the same option to fill a cabin, they would be placed into an all-gender cabin of similar-age participants, instead of in the preference type they listed but with much younger or much older participants).

What will I eat?

Participants are provided with 3 balanced (and delicious!) meals and 2 snacks daily, along with access to a designated supply of always-available healthy snacks.

An alternative to what is served is available at each meal, such as the cereal bar, sunbutter/jelly sandwiches, or the salad bar.

With advance notice, we are happy to accommodate vegetarian, vegan, or medically-necessary gluten-free diets, as well as work with you to accommodate other medically or culturally/religiously necessary dietary restrictions. Due to the nature of our facility we cannot guarantee an environment free from cross-contamination of any allergen. Make sure to let us know about any dietary restrictions, food allergies, or other unique dietary needs on the Camper Care Questionnaire when you register so that we can properly prepare prior to camp. You will also be asked to confirm any food allergies or dietary restrictions on your camper's Medical Form (due no later than 4 weeks before camp) to ensure that our summer healthcare staff have accurate and up-to-date information.   If your camper has a more complex dietary need and/or you would like to talk about dietary or other needs before signing up, please contact us. 

Am I the right age?

Ages for each specific session can be viewed on our website.  Sessions start at age 7 and go to age 17, but not all sessions are for all ages. Age is calculated as of the first day of the session you are registering for.

Who is in charge?

Our summer staff are dedicated to making sure camp is a safe, welcoming, and fun place for each and every participant. They are carefully chosen through a rigorous screening process, and all attend an extensive, immersive pre-summer training where they are specifically trained to work with our participants, as well in areas specific to their individual role. Camp staff members come from many backgrounds and many places, but what they all have in common is they are fun, energetic and devoted to making camp a great time for each and every camper!

Individual staff are assigned to cabins based on the age groups they are most suited to working with, as well as their fit with what we know of the unique needs and personalities of the campers in each cabin. All staff that work directly with participants are required to be certified in CPR & First Aid, all activities at the pool and lake are supervised by certified lifeguards, and all healthcare and medication administration is overseen by our licensed medical staff/volunteers.

One Heartland is licensed as a Youth Camp through the state of Minnesota, as well as accredited by the American Camp Association. Accreditation is a voluntary designation earned through thorough and regular review that signifies a high quality, safe, and nurturing camp program, facility, and staff above and beyond state licensing requirements, and  reflects the most up-to-date, research-based standards in camp operation.  For more information about ACA accreditation, refer to their website at acacamps.org.

Know someone who would make a great summer staff, or a healthcare professional interested in spending a week at camp? More information here, or contact us!

What does it cost?

We believe camp should be available to everyone who needs it, regardless of their financial circumstances and offer sliding scale fees or financial assistance for all our camps.  More specific costs and information is available by program on our website. If the cost of the program or getting here is a concern for you, please contact us at (888)216-2028.

We also offer payment plans, with the non-refundable deposit ($50 per person per session) paid to register and hold your spot. If you are unable to pay the deposit please contact us for assistance at the number above. Your remaining balance must be paid in full no later than four weeks before your camp session, unless you have arranged a different payment agreement with us. However, for those who are able to pay or begin paying sooner we encourage you to do so, as it allows us to begin fully preparing for camp sooner.

What if I have to cancel?

If you need to cancel your registration, all but the deposit amount is refundable up to four weeks prior to the start of your camp session.  Between two and four weeks prior to your session, 50% of your fees (minus the deposit) are refundable.  No refunds are available for cancellations received less than two weeks prior to the start of your camp session.

Exceptions to this policy are made only:

In these cases, the camp fees can be transferred to another suitable session later in the summer or the following summer.  If another appropriate session cannot be determined, the fees will be refunded, minus the non-refundable deposit amount.

Refunds will not be considered for participants who are absent on arrival day without notifying One Heartland, unless it can be shown that an emergency situation occurred that made communication impossible and the circumstances also meet the criteria for a refund listed above.

In all cases of cancellation, we ask as a courtesy to other participants that you let us know as soon as you know that you need to cancel your registration, as there may be other participants on the waitlist.

One Heartland is committed to keeping costs/financial concerns from being a barrier to attending camp, while ensuring our programs are financially sustainable for years to come.  Please contact us if you have any questions or concerns about this policy or the cost of camp.

How do I get there?

People come to One Heartland from all over the country! Different transportation options include:

Participants will usually arrive at camp between 2:00-3:00 PM on the first day and depart from camp between 10:00-11:00 AM on the last day. Flights should be booked to arrive between 9:00am-12:00pm on arrival days and departing between 1:00-4:00pm on departure days. Flights closest to the middle of these time ranges are best. Large numbers of campers traveling by flight in a single session can impact these times.  

You will be asked to select your preferred transportation option during registration, and we will work with you to finalize your travel plans as your session gets closer. Additional details can be found in the Travel Guide sent to registered participants.  

We are here to help your trip to camp go as smoothly as possible. If you have any questions or concerns about travel, please contact us at rbell@oneheartland.org or (612)503-8297

How do I sign up?

Registration, the forms to be completed before camp, and payment are all online at https://oneheartland.campbrainregistration.com/ (or through the “Camp Registration Portal” button at oneheartland.org).  If online registration is not possible for you or you need the registration materials in an alternate format, please contact us. For questions about or help with the online registration process, please contact us - we’re here to help make it as easy as possible for you!  

For the Junior Counselor program only, pre-application is required here instead: https://forms.gle/KN1b53H2xdGsLDS76 

Common questions about online registration:

What information is needed to register?

It is recommended that campers and their caregiver/parent are both available while registering, particularly for older campers. To complete the initial registration online, you’ll need to enter some basic information about the participant, like their name, date of birth, address, and emergency contacts.  You’ll also answer some questions about their eligibility for our programs, preferences for things like getting to camp and bedding/linens, and some more detailed questions to help our staff care for them, including accommodation needs.  You’ll also need a credit card, debit card, or bank account information to pay the deposit amount.

If cost or payment is the only barrier to attending camp, please contact camp@oneheartland.org for information on financial assistance. We offer registration on a sliding scale as well as assistance with flights. The form(s) to request financial/flight assistance are also available during online registration.

For the Leaders In Training program, the participant will also need to answer some application questions in their own words.  

Beyond the initial registration, there will be some additional paperwork, such as the Medical Form, required before the camp session, all of which will also be available online. A full paperwork checklist will be included in your confirmation email.  

I don’t see the session I want and/or I don’t see any sessions.  Is it full? 

Not necessarily! You will always still be able to see a full session and add a waitlist spot to your cart.  

If you do not see the session(s) you want as an option, it almost always means the person you are trying to register is not eligible for that session based on age, or incorrect information has been entered to make the system think the person is not eligible. Make sure the birth date of the person you are trying to register was entered correctly on the previous page, that you are registering the correct person from your household, that you are in the correct registration season (Summer Camp vs. Family Camp), and that they will be the correct age for the session as of the first day of the session. If you need help with this or the problem continues, please contact us.

Less often, you may not see the session you want because manual registration approval is needed on One Heartland’s end.  This is true for:  

What name should I use? Do you need my/my child’s legal name?

For participants whose legal/government name is not the name they use, we do not need their legal name except:

For parents/guardians whose legal/government name is not the name they use:

I can’t get into the registration site!

Accounts are by household/family. If anyone in your immediate family/household has attended a One Heartland program before, whether you registered online or on paper, you already have an account.  If anyone in your immediate family/household has started to register online, but did not finish or did not attend the program, you already have an account.  

  1. Confirm you are on the correct registration site - https://oneheartland.campbrainregistration.com/
  2. Try logging in with the email address and password you have used in the past. If you forgot your password, or have only registered on paper, click "reset password" and enter the email address you have previously provided.
  3. If you are still unable to log in, no longer have access to the email address you have previously provided, or previously registered on paper without providing an email address, contact us to be sent a link to re-access your account. Please do not create another account.

If you are completely new to One Heartland, follow the prompts to create a new user (household) account. The first and last name provided must be of a primary parent/guardian/adult caregiver if the participant is currently under 18, and the email address provided should be the main email that communications about camp should go to for your family/household.  If you get an error message that the email address is already in use, follow the steps above.  If you get another type of error message, contact us for assistance.

 

I have a different question!

We’d love to hear from you! You can contact our team at camp@oneheartland.org or call us at (888)216-2028 and we’ll direct your question to the person best suited to answer it.