Returns
We will refund the payment minus shipping and handling on unused, original packages and 20% restocking fee.
Return shipping must be paid by the buyer. Items must be returned within up to 48 hours of the received date. All damage or defective parts have to be reported within 48 hours of receiving.
Defective
If an item is defective upon receiving, we require a return shipment within 48 hours.
Warranty
1 year warranty for all Gas valve controls.
In order to get the warranty for the parts, it must be installed by a Licensed Gasfitter Technician.
We will send the defective item to the manufacturer to inspect, once it’s found eligible then we will give you a refund. Please allow 30 days to process the warranty. Any parts being returned to our warehouse should be clearly marked “Return to Canada” NOT sold, in this case no duty/taxes will be charged on it.
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials, may be deducted from the total credit amount.
DO NOT receive any damaged packages - once the item is received / signed for damages can no longer be reimburssed.
All concealed damages to products must be reported within 48 hours of delivery.
Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.
Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Return Policy
25% restocking fee may be applied to returns unless the return is due to a manufacturer defect or the wrong item was shipped.
Any product can be exchanged for a replacement product within 30 days of receipt.
Unused products (parts only) can be returned for credit within 30 days of receipt for a full refund.
Customer is responsible for return shipping charges.
Before you return any product, you must first obtain a Return Merchandise Authorization(RMA) form.
To obtain an RMA form and shipping instructions, please email: sales@hvacrpartsdepot.com and request an RMA form or call our customer service department at: 647-558-4079. Requests for returns are generally processed within 2-4 days and you will receive shipping instructions.
When returning products, be sure that can provide you with a tracking number for your return. HVACR Parts Depot will not be held responsible for returns that are lost in transit and/or do not have proper tracking information.
We will not accept damaged merchandise that was not inspected by the customer on the original delivery and not claimed within 72 hours of receipt.
Installed product cannot be returned for credit (unless product is defective).
All returns are subject to our inspection and approval.
Cross Shipping:
We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process.
All returns must include the following:
Valid Return Merchandise Authorization (RMA)
Original, intact packaging (i.e. manufacturer's box, packing materials, styrofoam, plastic bags, etc.). Products must be in the original packaging and in resalable condition.
Original intact UPC barcode, if one exists. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA status.
All accessories
All documentation (i.e. manufacturer documents, manuals, product literature, unused warranty cards, unused registration information, etc.).
Disclaimer:
By purchasing from our company, you hereby assume all risks associated with the application, installation and operational characteristics of the products we sell. You also affirm that you are either properly trained and qualified to install and/or service the equipment for which these products or component parts are intended, or agree herein to hire the services of a professional company that is properly licensed to perform such work. Seller assumes no liability, whatsoever, for misapplication, misuse or neglect on behalf of installer.