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Among Us – Fixes and Progress update
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Among Us – Fixes and Progress update 

Last updated: April 19 2021, 11am PT

iOS/Apple 

- We are aware that some users are having issues with infinite loading with the 3 green dots when trying to join a public game. Looking into it!

General Errors

- Authentication issues like below are still occurring, on all platforms but a small number of users. We’ve been trying to replicate and other users are able to join games fine, so it's not happening consistently. We’re looking into fixes!

In Game Bugs

- If you get stuck in place after a meeting, open and close the Settings menu and you should be free to move again.

- Certain players are seeing broken player sprites as pink rectangular shapes. This a very specific hardware issue, finding fixes now.

- If you are above the minimum age of digital consent within your country (mostly 13+) and are still locked into Quick Chat (and are logged in, not on an Android device) make sure you change to Free + Quick Chat in the game Settings.

- Your randomised name will keep changing unless you open Account window > tap 'randomise name'. Then the name you pick sticks

- Some users are still experiencing missing skins from the Airship bundle, looking into fixes.

Fixed Errors

- Infinite loading screen - mostly just restart your game. We are aware some people still have issues with this, and are looking into fixes. Fixed! But let us know if it’s still happening.

If you are still getting the infinite load screen despite restarting multiple times, please follow these steps:

  1. Send your Player Log. To find the right file, put %appdata%\..\LocalLow\Innersloth\Among Us in an explorer browser and find the file Player.log (sometimes it's displayed without the .log part, so a file just named Player is also good)

  1. Email that file to support@innersloth.com. Subject line: "Infinite loading screen bug".
  2. We will use this data to get fixes out ASAP!

- If you are seeing Error InterfaceInitFail, this is because we are in the middle of fixing the infinite loading screen problem. This should not be happening on Steam or Epic though. TEMPORARY FIX: It seems a lot of issues are stemming from a missing DLL. The fix is to install vc_redist.x86.exe from Microsoft. We are working to put out a patch that has this automatically installed/installs again.

- If you're having issues signing into accounts (MismatchedProductUserIDs and LinkAccountFail), make sure you are not trying to log into multiple accounts on your platform (Steam/Google Play/Epic/etc.) - right now the game only supports connecting one account to the game. We are working on a fix that should come out in a few days. This also could happen if you are logged into the same account on multiple devices.

- If you are getting NullContinuanceToken, we are looking into this error, but it basically means the game tried to sign you in but isn’t getting a token back. Try to restart a few times. Meanwhile we’re looking into a fix. If you’re still having errors, follow these steps:

  1. Send your Player Log. To find the right file, put %appdata%\..\LocalLow\Innersloth\Among Us in an explorer browser and find the file Player.log (sometimes it's displayed without the .log part, so a file just named Player is also good).
  2. Tell us what platform you’re on, and give us your Platform User ID Number. Here’s how to find it on Steam and Epic.
  3. Email that file to support@innersloth.com. Subject line: "NullContinuanceToken bug".
  1. We will use this data to get fixes out ASAP!