
POLICIES & PROCEDURES
MEMBERSHIP & PAYMENTS
- Adult Glee Club manages memberships on a term by term basis and fees are tied to respective terms
- Members are invoiced for the full term regardless of absences or leave
- Memberships are automatically carried over to following terms to secure your spot in the session
- Membership renewal payments are automatically scheduled via your saved payment method in Choir Genius two weeks prior to term commencing - for the exact schedule please view: 2023 Payment Schedule
- If you wish to cease membership for the following term admin must be notified via email prior to the scheduled debit date for the term
- theadultgleeclub@gmail.com
- Members must be registered to Choir Genius to access invoices and music resources
- Invoices must be paid in full before attending sessions
- Sessions will always go ahead regardless of absences. Make up sessions are not provided for The Adult Glee Club due to the nature of group classes
- Fees for missed sessions cannot be credited to the following term
- No refunds are provided under any circumstances
- Any issues with an invoice must be discussed before term commences. We are unable to offer credits due to conflicting circumstances or events
- We do not provide student or concession discounts for members
CEASING MEMBERSHIP
- Members are enrolled on a term by term basis and cannot cease sessions during the term
- If a member withdraws once term has commenced, no refunds or credits will be issued
- If you wish to cease sessions for the following term, you are required to notify theadultgleeclub@gmail.com via email prior to the scheduled debit date for the term
- If you do not provide notice prior to the scheduled direct debit date you will be charged for the full term
- Please note that telling a MD or social coordinator does not count as notifying admin - written confirmation via email is required
TRIAL PASS
- To secure a trial pass you will need to register and prepay for the session online
- We are unable to offer refunds due to conflicting circumstances or events
- If a session is full a registered wait list will be provided
- Trial sessions are a separate payment to membership and do not get deducted when joining the term
BEHAVIOUR & RESPECT
- It is important that all members feel valued, respected and safe at Adult Glee Club
- Members are encouraged to not attend lessons when unwell or contagious as this puts staff and other members at risk
- Concerns with sessions, members or staff must be communicated to admin. We always value feedback but do not want to disrupt the session for other members
- Adult Glee Club is not liable for items left or lost on the premises
- We reserve the right to discontinue any member whose behaviour is disruptive or upsetting to other members or staff