run_frictionless offers coaching and private workshops to help founders and businesspeople overcome friction and achieve predictable sales. A sales system spells out the formula required to make a customer, in a clear and understandable sequence. Now the act of making a sale does not depend entirely on one or two people, but is a liberalized process supported by many employees.

The firm was founded by Anthony Coundouris.

Anthony has a decade of experience consulting to technology and software-as-service startups. Brands include salesforce.com, Google, SAP and IBM. He specialises in designing automated sales and marketing systems. He has consulted to SaaS vendors in the United Kingdom, Korea, Singapore, Philippines and Australia. Anthony has been a founder in two startups.

His first business Firestarter consulted on Facebook and iPad app development in the South East Asia. The firm acquired by Novus Media in 2010. He cofounded Futurebooks, an accounting firm servicing over 500 startups and ranked Xero's number one reseller in Asia. When he’s not working, Anthony enjoys racing sport bikes and sailing boats.

THIS AGREEMENT is made between: run_frictionless, a company registered in Singapore, whose registered office is at Sydney (“We, Us, Our”) and the Contributor (“You, Your”).

This Agreement supersedes all prior agreement and understandings, whether oral or written, in connection therewith, with the exception of agreements made on Upwork.

BRIEFING

We will not ask You to do any works until We provide you with a ✍️  written brief. Without a brief, we will waste Your time and Ours. Both the terms of this Agreement and works are set out in the Brief. The works include what we expect from You, but importantly what You can expect from Us.

BONUSES

If You exceed our expectations we will pay a bonus of up to 5% of the total value of the project.

PAYMENT

We pay ☝ promptly. If you have not received the funds in seven days after completing a milestone write to finance@runfrictionless.com.

USE OF APPLICATIONS

We will invite you to use a few applications. There is no cost to use the applications and the applications are accessed from the cloud. These applications streamline productivity and make it easier for the Us and the You to collaborate. We use

Timeline. We use Google Sheets for planning and setting the timeline of the project (read-only).

Messaging - day-to-day communication we use Linkedin. A dedicated chat room will be created for the project.

Video 🎙️ screencasts - shift+cmd+5 on macOS to record audio and video.

Calendly - book 30 min meet up

Sharing - G Drive to share documents (read-only).

Ticketing - if we need to ticket bugs or review your work, we use Trello (edit-only).

Finance  - milestone, payment and finance issues we use Upwork.

SPEED OF REPLY

You agree to reply to Our correspondence within one business day. These include messaging, email or telephone messages. We recognize time is money, so We will respond in kind, and make every effort to reply to Your correspondence 😊 within one business day.

MEETINGS

All meetings are conducted as a video conference so please ensure you have a camera and good audio. Video is important to verify all the attendees are who they say they are.

TIMING OF REPLIES

We reply 9am-5pm SYD time GMT+10. Any conference calls which are required are held with Us from 11am-2pm SYD times. You will need to be available for at least 1 hour during these times to correspond with us or have a conference call.

QUALITY

We will give you feedback on the quality of the work presented. We may decide to cancel the Agreement and ask for a full or partial refund if the work presented is low quality. This may be because:

• Where We have provided accurate documents but the work You provide is inaccurate
• Where You decide to deviate from our brief without proper cause

During Briefing we will give you 🎨 examples of quality if available, so you have a comparison.

BREACH OF MILESTONES

We will create a timeline together during a kick-off call. If You are late delivering a milestone, and cannot provide a reasonable explanation 📣 or fail to give proper warning, We may decide to cancel 🧨 the Agreement and ask for a full or partial refund.

CANCELLATION AND REFUND

Either party can cancel by giving 7 days notice to the other party in writing. If no work has commenced We expect You to refund in full if you are holding a deposit. If part works have been rendered then We expect the refund is calculated pro rata.

OWNERSHIP

All raw materials and source files created as part of the scope of work belong to Us and are expected to be provided upon request.

CONFIDENTIALITY

Each party agrees that it shall not disclose any trade secrets, know-how, or other proprietary information not in the public domain, learned as a result of the Agreement. You agree to share only what is necessary with colleagues and third parties working on Our business.

SELF PROMOTION

The Contributor can promote their association with Us and the project including blogs, tweets and video interviews. We may credit You for the work you have done on Our behalf and introduce You to our network of customers. This is an opportunity to make more income.

RELATIONSHIP OF PARTIES

Neither party is nor shall be a partner, joint-venturer, agent or representative of the other party solely by virtue of this Agreement. Neither party has the right, power or authority to enter into any contract or incur any obligation, debt or liability on behalf of the other party.

INDEMNIFICATION

You and Us agree to indemnify, defend and hold the other harmless from and against all third party claims, losses, liabilities, costs and expenses arising out of or related to the use of the Service by the other party, or attributable to the other party’s breach of this Agreement, provided that the party gives the other party prompt written notice of any such claim.

Disclaimer

None of runfrictionless, any of its affiliates, providers or their respective officers, directors, employees, agents, independent contractors or licensors (referred to collectively as the runfrictionless Parties) guarantees the accuracy, adequacy, timeliness, reliability, completeness, or usefulness of any of the content and runfrictionless disclaims liability for errors or omissions in the content.

The Document and all of the content is provided “as is”, without any warranty, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement or title. The Document could contain technical inaccuracies or typographical errors.

Runfrictionless Parties do not warrant as to the results of your use of the content or that the Document is free of viruses or other harmful components. Use of this Document is at your own risk. This does not affect those warranties which cannot be excluded or restricted under the applicable laws.

We may discontinue or make changes in the content and the Document at any time without prior notice and without any liability. Any dated information is published as of its date only, and runfrictionless Parties do not undertake any obligation or responsibility to update or amend any such information. We reserve the right to terminate any or all Document offerings or transmissions without prior notice.

Third Party Documents

This Document may contain links to websites controlled, owned, or operated by third-party entities, organisations or people (the Third Party Documents). Links to Third Party Documents on the Document are provided solely for your convenience. If you use these links, you leave the Document. We have not reviewed all of these Third Party Documents and do not control and are not responsible for these websites or their content or availability. Runfrictionless therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the Third Party Documents linked to the Document, you do so entirely at your own risk.

Copyright © runfrictionless 2018