NORTHAMPTON SENIOR SERVICES
RESOURCE LIST FOR SENIORS & CAREGIVERS
DURING THE COVID-19 PANDEMIC
Northampton Manna Community Kitchen
Northampton Survival Center
265 Prospect Street
Northampton, MA 01060
138 Sunderland Rd.
North Amherst, MA
Senior Brown Bag Program
The Food Bank of Western Massachusetts PO Box 160
SHOPPING HOURS FOR SENIORS
Northampton Stop & Shop
228 King Street Northampton,MA
Northampton Big Y
136 North King Street Route 5
Lists of Local Resources and Information
Durable Medical Equipment
TRIAD Durable Medical Equipment Loan program
Contact Dave Fenton at the Hampshire County Sheriff’s office @ 413-582-7787. Please leave your name and contact information and your call will be returned.
Stavros for Independent Living
Home Modification Loan Program and Information and Referral Line: 1-800-804-1899 ext 201
If you would like to request services for you or a family member or would like to know about resources that you may need, our information and referral line will be the place to call. You may also send us a request for information at email@example.com
The Home Modification loan program allows you to borrow up to $30,000 at 0- 3% depending on household income to make home modifications related to disability. Modifications may include home security, stair lifts, bathroom, kitchen modifications and more. Eligible applicants may qualify for a deferred loan meaning it does not have to be repaid and does not accrue interest until the house is sold. More information at www.cedac.org/hmlp.
Grow Food Northampton is hosting monthly Winter farmers market at the Northampton Senior Center on the following Saturdays : January 23, February 13, and March 13, 2021
10:00 a.m. – 1:00 p.m. at Northampton Senior Center, 67 Conz St. Northampton
The Winter Markets will feature a small group of vendors to ensure COVID safety, but will offer a wide array of products. Stock up on local food and support farmers directly! SNAP and HIP (Healthy Incentives Program) accepted. SNAP and P-EBT… SNAP will be matched up to $10.
COVID safety measures for vendors and shoppers include: Mandatory masks for all people inside the Senior Center, sanitizing of hands and frequently touched surfaces, limited capacity and line to enter, one way shopping pattern and physical distancing.
For questions, please contact the host of the Market, Grow Food Northampton @413) 320-4799
Easthampton Farmers Market
Keystone Mill 122 Pleasant St , Sundays from 10:00 -2:00 during Jan, Feb and March 2021
Stop and Shop: Senior Shopping Hours Only
Starting March 19, Stop and Shop will have shopping hours specifically for seniors from 6:00 am to 7:30 am
Peapod Deliveries -
Seniors or caregivers can sign up and shop for grocery delivery online at peapod.com. Or call 1-800-573-2763. The wait times are quite high at around 30 minutes or longer. Limited availability due to high demand. Delivery options have dwindled due to high volume. Order your deliveries well in advance.
Big Y: Senior Shopping Hours Only 7:00-8:00am
State Street Deli & Grocery
Food delivery from a local grocery store. $5 dollars for delivery. Orders need to be called in by 10:30 for delivery that day. Any orders called in after 10:30 will be delivered the following day. Orders can be paid by credit card when they get called in or can be paid with cash upon delivery. There is a $5.00 delivery charge. Curbside pick-up is available at the store.
Phone: 413-584-2301 Address: 51 State St, Northampton, MA 01060
Atkins Farms: Delivers groceries to your home Mon-Sat
Atkins Prepared meals -a variety of fresh and frozen are available for your helper to pick-up in the store. Home delivery requires 48 hours notice and will be delivered to your curb. Minimum order $25 required, $10 delivery fee in Amherst.
Service representatives will help the senior shop over the phone.
Call (413) 253–9528, 8am - 4pm
Schwan’s Home Delivered Meals
A large variety of single-serving meals sold in “4 meal packets”. Vegetarian and heart-healthy options. Delivered frozen by a Schwan’s truck or UPS to your doorstep. This is a great way to stock up! Website: www.schwans.com or call 1-888-742-9267
Mom’s Meals: Prepared Meal Delivery Service
Refrigerated meals shipped to your home, ready to heat and eat! Multiple meals made to accommodate dietary restrictions. Some Medicare users may qualify for Elderly Waivers to help cover the costs of meals. Either contact your caseworker or contact the numbers below.
Phone for Elderly Waivers: 1-800-243-4636
Fresh and Lean
Ships refrigerated meals right to your door! A variety of meal plans and meal selections are available.
Mass Food Delivery: Groceries from local farms etc.
Instacart: Groceries, Sundries and Household Products Delivered
Home delivery of online grocery orders from Big Y, Target, Aldi’s, and CVS. There are limited delivery options due to high volume.
First delivery is free. 5% service fee for orders. The minimum fee is $2.
Delivery of Take-Out food from your favorite restaurant.
Order and Delivery of Take Out & Groceries
Participants must register an account and pay by debit card, pre-paid card(min $50) Uber gift card (no min, order 24 hr prior) or credit card (instant use).
$4 fee on top of any vendor fees. Service available from 7:00 am -1:00 am , 1-855-754-5328
Amherst Food Delivery: Groceries order from a variety of stores, pay online, delivered to your door. Shopping is limited to one store per order https://www.amherstfooddelivery.com/blank-page
Grubhub This website (grubhub.com) or phone app lists the restaurants in town that will deliver meals. You can order and pay directly through the app.
Simos Produce Company This is a produce company that generally delivers to foodservice establishments in the area. With many restaurants closing due to the corona virus Simos has started making grocery boxes of items (see attachment) available for pick up or delivery. The boxes cost $55.00 and need to be called in 24 hours prior to pick up or delivery. There is a two box minimum for delivery which is probably more than most people need but if the individual has family members or friends in the area that they can split with this may be another option. Orders can only be phoned in.
Simos Produce Company, 62 Avocado Street, Springfield, MA. 413-734-8232
Highland Valley Elder Services
Meals for Pick-up
Any senior (age 60+) can go to the Walter Salvo House between 9:00 am- 12:30 pm M-F to register for meals that they can pick up from there and take home. A Highland Valley staff person will be there doing those intakes.
Meal Delivery Seniors who are homebound, have no help for food access or are on home quarantine with COVID19 can receive meal deliveries- call Highland Valley at 413-586-2000, option 2 for intake. If they qualify for the three-week delivery plan, this may be extended if necessary.
AMHERST SURVIVAL CENTER IMPORTANT: Changes Regarding COVID-19
We are open. We have food. We are here to help. We continue to adapt our operations to ensure ongoing food distribution in as safe a manner as possible and within the confines of our more limited volunteer capacity and social distancing requirements.
We are open Monday, Tuesday, Thursday, and Friday, 12-3.
To-Go Meals (along with snacks), Fresh Produce, and Bread. Distributed outside. Daily, 12-3.
(Think of this as a combination of lunch, breakfast, snacks, and fresh food distribution all in one.) This is pre-packaged and given out one per person. No registration. No residency requirements. All are welcome!
Food Pantry is open. Daily, 12-3.
New shoppers welcome! Registration is quick and easy. The Food Pantry is distributing pre-assembled boxes of food in the large main dining area. Shoppers are invited into the building a few at a time to ensure six feet of separation. You’ll receive lots of canned goods, grains, fresh milk, eggs, cheese, meat and produce as well as toiletries/hygiene products and pet food. See Food Pantry for more information on how to register, and for options about how to get your groceries (including some options for delivery or alternate pick up). Please do not bring your own bags. We are providing groceries in pre-packaged boxes.
If you are sick (with anything), please stay home.
Call the Center, and we will make arrangements to get food to you in the parking lot or to have someone else pick it up for you.
A note about safety during preparation:
We have extensive sanitation processes in place. All staff and volunteers wash their hands upon entry of the building and wear face coverings throughout their shift. Safe food handling practices are being strictly adhered to. The above changes in our operations help ensure all guests and volunteers maintain the minimum 6 feet of separation while working and while accessing food.
The Community Store, Health Clinic, Resource Center and Community Activities are temporarily closed.
Northampton Survival Center
The Northampton Survival Center has moved its distribution to their 265 Prospect Street building. Food distributions are taking place per this schedule:
2021 Pantry Hours
MONDAYS: 2 PM – 6 PM
WEDNESDAYS: 12 PM – 3 PM
FRIDAYS: 12 PM – 3 PM
Hilltown Food Pantry, 40 Main St, Goshen: Wed 1 pm to 3 pm; 3rd Wed 1 to 6 pm
● Will provide pre made packages through outdoor distribution.
● if you are sick or otherwise not able to come to the Center, you are welcome to send a healthy friend or relative to get food for you.
● If you need to avoid being in the building because you or someone with you is sick or immunocompromised, please call us at 413-268-7578. We will do what we can to meet your food needs safely and flexibly. We have prepared for this need by pre-bagging food which we can bring you in the driveway, as needed.
● Call to check about any changes/updates.
Government Food Programs
If you currently receive subsidies from a government food program these are the latest updates we have on the status of these benefits
Income Guidelines have become more accessible due to COVID19!
Department of Transitional Assistance (DTA)
No negative case actions for current DTA cash assistance (TAFDC/EAEDC) cases DTA is stopping all negative cash assistance case actions during the COVID-19 crisis. This means that, prospectively, no one should be terminated or reduced for any reason-- including sanctions, failure to verify information, reaching the time limit, etc. DTA has not yet worked out what to do about clients whose cash assistance cases are being reduced due to a sanction or overpayment.
This is currently a policy for TAFDC and EAEDC cases only - SNAP policies and procedures to be shared in the coming days. Thank you to DTA for quick action to ensure some of our lowest income families do not lose cash assistance during the crisis.
Policy re. allowing friends/family to use EBT card to purchase food**
A reminder that households can give permission to friends, family, or other trusted people to use their EBT card on their behalf, with no need for formal documentation or written paperwork. The federal rule about this says: "States shall not require households to notify or provide the State information regarding individuals making purchases permitted by the household on an ad-hoc basis."
**This may be helpful to remind seniors, persons with disabilities, and other populations who are particularly vulnerable and at risk from COVID-19, and who may need to ask others to go shopping on their behalf.
NEW INFO 3/24/2020
Because of COVID-19, you currently cannot apply in person at DTA.
Apply online: DTAConnect.com Download the SNAP application at Mass.gov/SNAP then fax the paper application to DTA’s fax line: 617- 887-8765 or mail it to DTA Document Processing Center, PO Box 4406, Taunton, MA 02780.
Apply over the phone by calling Project Bread’s FoodSource Hotline at (800)645-8333, the Food Bank of Western MA at (413) 247-9738, the Greater Boston Food Bank (617)427-5200, or other MA SNAP outreach partners listed here: Mass.gov/snap-outreach. (Note: not all SNAP outreach partners are able to take phone applications during the crisis, so call first to see if open.
Department of Transitional Assistance SNAP Senior CVS Pharmacy Deliveries
Assistance Office (833) 712-8027 DTA Assistance Line Call (877) 382-2363 for questions about your benefits. Talk to a case manager between 8:15 am-4:45 pm, M-F.
During off hours you can access case information via their automated system. ????
MEDICATION DELIVERY/MEDICAL EQUIPMENT*
CVS offers home delivery for some medication orders. Controlled substances and medications requiring refrigeration cannot be delivered.
Sign up online at www.CVS.com
Free delivery is being offered until May 10, 2020, according to the website.
Louis & Clark Pharmacy provides home delivery.There is no charge for delivery.
Call (413) 781-2996 option #7 and enter the extension 302 when prompted.You can also sign up online at www.medibubble.com Check with your Part D Medicare provider to see if home delivery is an option. The number is on your Part D card.
Serio’s Pharmacy at 63 State Street provides curb side pick up- call ahead 584-8980 or will deliver to Northampton area for $2.00. They are open M-F 9:00-7:00pm, Sat 9:00-3:00 Closed Sundays
Amherst Pharmacy offers medication delivery for a fee (413) 253-0387
Walmart Pharmacy in Northampton will mail or provide curbside service to any individual who pays for their medication with a credit card. There is no extra fee for this service but it must be paid for with a card. Call 413-587-0001
* Due to health risks in sharing medical equipment the Sheriff's office is not providing medical equipment at this time. Walmart and Amazon are good resources to order and get equipment delivered and there are many affordable/low cost products to choose from.
DispatchHealth - Through Baystate Medical will conduct a screening over the phone and will dispatch a Nurse Practitioner and Medic to the home to assist with urgent care. They will not test or treat for the virus but can prescribe medications and refer people for further medical assistance if necessary. They will not go out to nursing homes, assisted living or apartments. They will only go to single-family homes. They bill insurance including Medicare. The number to call is 720-647-5329 or go to the link for more information online. https://www.dispatchhealth.com/blog/coronavirus-disease-2019-covid-19-how-dispatchhealth-is-responding/
The IRS has extended the Federal filing and tax payment due date to July 15, 2020.
The Massachusetts State filing and tax payment due date has been extended to July 15, 2020. This income tax relief is automatic and taxpayers do not need to file any additional forms to qualify.
If you make under $69,000 a year, you may qualify for free online filing through companies working with the IRS. Check here:
AARP Tax assistance
Easthampton Senior Center is hosting AARP tax prep work and will take appointments for Northampton residents as well. Northampton seniors tax appointments will be set up through Northampton Senior Services. To set up an appointment call Laura at 413-587-1232 and leave your contact information and your call will be returned to set up a tax appointment.
Northampton Senior Services assists with two transportation options; taxi cab or PVTA.
Taxi service is available for rides to and from non-emergency medical appointments at affordable rates; $1.00 each way within Northampton and .$40/mile to and from all other surrounding areas.
All taxi rides are dispatched through Northampton Senior Services with 48 hour advance notice. Call 413-584-7979 to schedule a ride.
Van service for Northampton seniors is now available in a safe and convenient format
5 days a week, M-F from 7:30am-3:30pm.
This service is best suited for seniors wishing to run errands and do their grocery shopping within the Northampton city limits.
PVTA Dial- A- Ride Services
Please call PVTA directly to arrange for rides outside of Northampton.
DIAL-A-RIDE Phone Numbers: Local 413-739-7436
The Northampton fixed route bus runs past 9:00pm throughout the week, depending on the day. For the latest on the bus service for seniors and riders of all ages, you should contact the PVTA Customer Service line at 413-781-7882 or To find the current schedules for buses, check the http://pvta.com/ website.
Senior van riders, who DO NOT have ADA authorization, cannot travel on PVTA vans on weekends. They can ride on the shuttle Monday through Friday from 7:30am until 3:30pm. They can book trips Monday through Friday on the Dial-A-Ride vans from (first pickup) at 6:30am with the last trip at 5:55pm. Fares for Dial-A-Ride vans are dependent on the communities travelled between.
ADA van service for PVTA ADA clients depends on their authorization restrictions and the communities they are travelling between.
● All vehicles are being thoroughly cleaned daily with disinfectants. We have increased the amount of time and attention our maintenance department spends cleaning each vehicle.
● PVTA has acquired new disinfecting systems that will allow us to disinfect each vehicle more frequently.
● PVTA drivers continue to clean high contact areas of the vehicle throughout their shifts, and we continue to provide them with sanitizer, gloves, and disinfecting wipes to use on the vehicle.
● Passengers are also encouraged to participate in helping to limit the spread of this virus. You can help by maintaining distance between each other while riding. Limit seating in the wheelchair accessible seats except for the elderly and disabled. Other things you can do include covering your nose and mouth when coughing or sneezing (or by coughing or sneezing into your elbow), not littering or leaving any waste behind when you leave the vehicle, and most importantly by not riding if you have symptoms such as: a cough, fever or shortness of breath.
GoGo Grandparent (855) 464-6872
Will connect seniors to rides via UBER or LYFT. Senior does not have to have an app or cell phone to use this service. More information available here gogograndparent.com or here is a brochure Go Go Grandparent Brochure, or call 1(855)464-6872
Uber Health Rides
Healthcare professionals order rides for patients going to and from the care they need. Ask your doctor about Uber Health when making your next appointment. It allows healthcare professionals to order rides for patients going to and from the care they need. Ask your doctor about Uber Health when making your next appointment.
Note: If you are experiencing symptoms indicative of the COVID-19 virus you must first speak with your doctor to determine the best care and course of action. You should not book a ride with service as you may need to be transported by ambulance. Doctor’s offices are screening and scheduling patients who are high risk, potentially presumptive and or symptomatic, at different times and locations, in order to decrease the spread of the virus.
Forbes Library Home Delivery
Forbes Library now offers pick up and delivery services of library materials to residents of Northampton, Leeds and Florence. Residents of any age with an underlying health condition or illness and anyone aged 65+, regardless of health status, are eligible for this free service. Contactless deliveries are made within one week of request.
"We know how comforting people have found reading and viewing during this difficult time and we hope our new Pandemic Delivery Service makes access to library materials easier for people," said Lisa Downing, Forbes Library Director. In addition to delivery, library staff can also help pick out books and movies based on interest.
Visit ForbesLibrary.org/outreach to fill out a delivery or pick up request form for delivery or call 413-587-1012 for more information.
TECHNOLOGY & TECH SUPPORT
Northampton Senior Services
Northampton Senior Services Tech Loan Program allows members of the Senior Center to borrow an IPAD or Chromebook for 30 days or longer depending on demand. There are some devices that come with internet service provided at no cost during the loan period. The device loan comes with free one-on-one instruction on how to use the device as well as access to a technical support person for over the phone support or further one-on-one training by appointment. The one-on-one training is conducted at the Senior Center with all COVID-19 precautions in place; see-through plexiglass dividers, face shields, masks, disinfectant, etc.
Call the Senior Center to arrange for a device loan at 413-587-1228, leave a message and you will be called. Or you can send an email to firstname.lastname@example.org.
Northampton Neighbor’s- volunteer tech support by phone,to request a tech support session call 413-341-0160
Internet Essentials- Anyone who gets state or federal assistance is eligible for basic internet for $9.95+ tax a month. There are no contracts or credit checks and no activation or rental fees for equipment. Through this program they also get the option to purchase a refurbished laptop or desktop for $150. See the link to the website for more information https://www.xfinity.com/support/articles/comcast-broadband-opportunity-program.
Or call 1-855-8 INTERNET,(1 (855) 846-837638) from 8AM-Midnight. It is recommended that you apply online because it's the quickest way to apply but you can apply over the phone-wait times are currently high.
As our country continues to manage the COVID-19 emergency, Comcast is taking immediate steps to make it easier to connect low-income families to home Internet.
FCC's LifeLine Program. This program gives those eligible $9.25 towards a phone or internet bill. Unfortunately Comcast isn't a part of this program yet but if someone has a phone through Verizon, Safeline Wireless or Assurance Wireless these companies are participating in Northampton. To qualify the person needs to receive federal assistance or have a household income at 135% or less than of the federal poverty guidelines. (800) 234-9473 https://www.lifelinesupport.org/how-to-get-lifeline/
HOME & PERSONAL CARE/ COMPANION SERVICES
Northampton Senior Services
Providing friendly phone- check-ins, information and referrals. Call 413-587-1228
Highland Valley Elder Services
Provides home care services, personal care, meals, personal emergency alert systems, etc. Currently, intake/screenings are being conducted by phone.
413-586-2000 or 1-800-322-0551
Currently providing information and friendly phone check-ins
P.O. Box 231, Northampton, MA 01060
RESOURCES FOR CAREGIVERS
Alzheimer’s Association: Free Alzheimer's Association virtual educational program: call our 24/7 Helpline at 800-272-3900 to register or check out https://www.communityresourcefinder.org/ to view upcoming programs. Telephone Caregiver Support Group! To register Call 617-393-2100
HELPFUL COVID-19 INFORMATION
● Antimicrobial Products for Use Against COVID-19 – list of dozens of EPA-approved products to fight coronaviruses
● Coronavirus Scams: What the FTC is doing – a list of current scams & how to avoid them
● UPDATED: Coronavirus: What Older Adults Need to Know, (Spanish version) National Councils on Aging Personal information and protection tips
● Coronavirus Prevention – OSHA-based information
● Video – National Institute on Aging regarding COVID-19 and how older adults should deal with the virus
● MASS 211 HOTLINE https://www.mass.gov/news/state-health-officials-announce-launch-of-2-1-1-to-provide-covid-19-information-and-referrals
● COVID-19 State & Federal Updates https://senatorjocomerford.org/covid-19-state-federal-updates/
EMOTIONAL SUPPORT RESOURCES
National Disaster Distress Hotline at 1-800-985-5990
For immediate support 24/7 call line for emotional support and crisis counseling for anyone experiencing distress or other mental health concerns. Calls and texts (text TalkWithUs to 66746) are answered by trained counselors who will listen to your concerns, explore coping and other available supports, and offer referrals to community resources for follow-up care and support
AARP Get Help. Give Help.
We may be apart, but we don’t have to be alone. Across the country, people are informally organizing new online mutual aid groups to stay connected, share ideas, and help those most affected by the Coronavirus. Whether you want to start a group, find a group, or get assistance yourself, our directory can help you connect with people in your community.https://aarpcommunityconnections.org/
Tips and Tools for Coping
Tip on how to calm your nervous system- sit down, concentrate on feeling your feet planted on the ground beneath you, put your hand on the back of your neck, scan the room and name objects of different colors and shapes while breathing deeply in through the nose and out through the mouth. Do this for at least 5 minutes or until you feel some relief. This calms the part of our brain that is activated by fear. Call a friend, call the senior center, or the hotline listed above.
ELDER AND DOMESTIC ABUSE HOTLINE
Elder Abuse Hotline
Abuse can include mistreatment by another or self-neglect. If you are concerned for an older adult it is important to report this so that they can get the support they need!
To Report Elder Abuse
There are 2 ways to report elder abuse: by calling the Massachusetts Elder Abuse Hotline or by filing a report online. Call (800) 922-2275 or online www.mass.gov/how-to/report-elder-abuse
Do not use the online system if:
● This is an emergency or life-threatening situation that must be dealt with immediately. Call 911 or make a verbal report to the Massachusetts Elder Abuse Hotline at (800) 922-2275.
● You want to report anonymously, as filing online requires you to submit your name.
● You do not have the name and address of the victim. The online reporting system will not allow you to file such reports.
If any of these situations apply you must make a verbal report to the Massachusetts Elder Abuse Hotline at (800) 922-2275
Community Legal Aid is offering assistance for a variety of issues related to COVID-19, including unemployment claims, eviction issues, food assistance concerns, and other topics.
Please check out their English/Spanish flyer HERE.https://files.constantcontact.com/33dc34de101/ebdb2516-7ce9-4a04-830f-97ef0a1a08e8.pdf
Clients can apply for help online at www.communitylegal.org or call 855-252-5342.
Unfortunately, scammers are taking advantage of fears surrounding the coronavirus. The Federal Trade Commission has identified several of them and is offering tips to protect yourself and others. These include watching for emails claiming to be from the CDC saying they have information about the virus and ignoring online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges, or other prescription or over-the-counter products available to treat or cure COVID-19 online or in stores.https://www.consumer.ftc.ccgov/features/coronavirus-scams-what-ftc-doing
Check out this blog from the Federal Trade Commission for examples of scam robo-calls: https://www.consumer.ftc.gov/blog/2020/03/socially-distancing-covid-19-robocall-scams?utm_source=govdelivery
HELP WITH PETS
Dog walking & drop-in services to help feed or play with your pets(cats included). Services starting at $10. Those providing services are background checked.
If you have lost your job or been laid off you may be eligible for unemployment benefits.
The quickest way to apply for benefits is online at https://www.mass.gov/how-to/apply-for-unemployment-benefits
Or by phone: TeleClaim Call Center phone 877-626-6800
Monday-Friday 8:30 am – 4:30pm.
If you are unable to apply for Unemployment Benefits online or by TeleClaim, please call the Greenfield Career Center at 413-774-4361 or 800-457-2603 and we will do our best to assist over the phone.
Community Action Of Pioneer Valley
COMMUNITY RESOURCES & ADVOCACY
Our Resource Advocates will continue to offer resources and referral by phone. 413-475-1570
Eligibility: CR&A services are available to households living in Franklin County, Hampshire County and the North Quabbin Region.
Health Insurance assistance is provided to households with gross income below 400% FPL where household members are younger than 64-1/2 years old. SNAP assistance is provided to households of any age with gross incomes below 200% FPL. Financial assistance services are provided to households of any age who are income-eligible and are able to provide proof of income as well as other documents. Exact requirements for documentation and availability of funds vary depending on resources at the time of application. Please call to discuss eligibility with a Resource Advocate.