Terms

1. Estimates & Pricing

1.1. Estimates

• Pricing details for the specified service are provided to the customer through an official estimate sent via email, text message, or other written forms of communication.

1.2. Pricing

• Customers will not be charged unless the service has been completed, except for cases where prepayment is required — such as one-time services like landscape installations, tree removal, snow removal, etc.

2. Payments & Invoicing

2.0. Payment Methods

A valid card on file is required before service is scheduled. Charges will only be processed according to the agreed payment terms.

• Credit/Debit Cards
• Bank Transfers
• Checks

• One-Time Projects: A 50% deposit is required when the service amount exceeds $100, and checks must clear before scheduling the service.
• Recurring Services: A 10% surcharge applies to payments made by check. Checks must be made payable to Cam's Services and mailed to our office as credit. If a check is received after the service date, the card on file will be charged instead.

Cash payments are not accepted for security and tracking purposes.

2.1. Invoicing & Payment Due Dates

• Recurring Maintenance Services: Invoices are sent per service, with payment due on the same day the service is rendered.
• One-Time Services (e.g., landscaping, tree removal, snow removal): Payment is due upon completion, unless otherwise specified in the estimate.
• Larger Projects: A 50% deposit is required for projects over $100 before work begins, with the remaining balance due upon completion, unless otherwise specified.

2.2. Late Payments & Fees

• Late Fee: Payments not received by the due date will incur a 10% late fee based on the initial service cost, unless otherwise specified in the service agreement.
• Service Suspension: Accounts overdue by 30 days may result in service suspension until payment is received.
• Collections & Legal Action: Continued non-payment may result in legal action and referral to third-party collection services. Any legal fees or collection costs incurred will be the customer's responsibility.

2.3. Deposits & Prepayments

• A 50% deposit is required for all services and projects exceeding $100 unless otherwise stated in the estimate.
• Deposits secure scheduling, labor allocation, and project planning.
• Deposits are non-refundable if the service is scheduled to occur within thirty (30) calendar days of the scheduled service date.
• Customers may reschedule a service and retain their deposit by providing at least forty-eight (48) hours' notice prior to the scheduled service date.
• Any exceptions to this policy must be approved in writing by Cam's Services.

2.4. Service Suspension for Non-Payment

• Service Pause or Termination: Cam's Services reserves the right to pause or terminate services if payment is not received after multiple collection attempts.
• Prepayment Requirement: Customers with a history of late or non-payment may be required to prepay for future services.

3. Cancellations & Rescheduling

3.0. Customer Rescheduling

• Customers may reschedule a service by providing at least forty-eight (48) hours' notice.
• Rescheduled services will be moved to the next available opening on our schedule.

3.1. Customer Cancellations

• If a customer cancels a service that required a deposit and the service is scheduled within thirty (30) calendar days, the deposit is non-refundable.
• Any remaining balance paid beyond the required deposit will be refunded if applicable.

3.2. Company Rescheduling

• Cam's Services reserves the right to reschedule services due to inclement weather, unsafe working conditions, equipment failure, staffing limitations, or other unforeseen circumstances.
• Customers will be notified as soon as reasonably possible if a service must be rescheduled.
• Services affected by delays will be rescheduled at the next available opening.

4. Weather & Service Delays

• Cam's Services reserves the right to reschedule, delay, or modify services due to adverse weather conditions, unsafe working environments, or unforeseen circumstances.
• Customers will be notified as soon as possible if a service must be rescheduled due to weather or other uncontrollable factors.
• Services affected by weather may be rescheduled at the earliest availability, with priority given based on scheduling constraints and service type.
• Cam's Services is not responsible for delays caused by circumstances beyond our control, including but not limited to severe weather, equipment failure, or supply chain disruptions.

5. Liability & Property Damage

• Cam's Services is not liable for pre-existing damage to customer property, including but not limited to landscaping, hardscapes, irrigation systems, fencing, or outdoor structures.
• Customers are responsible for notifying Cam's Services of any underground utilities, sprinkler systems, or other potential obstructions before service begins.
• While we take every precaution to prevent damage, Cam's Services is not responsible for incidental damage caused by routine operations unless due to negligence.
• Any damage claims must be reported within 24 hours of service completion for consideration.
• Cam's Services is not responsible for acts of nature or unforeseen circumstances that may impact service outcomes (e.g., heavy rain after seeding, snow accumulation after removal, settling of materials).

6. Customer Responsibilities

6.0. Property Access

• Customers must ensure that all necessary areas are accessible on the scheduled service date. This includes unlocking gates, removing obstructions, and providing any required access codes. If access is restricted, the service may be rescheduled and a trip fee may apply.
• If a key or PIN is required to unlock access to the service area, please contact our support team and we will make a note in our service records. Reach us at support@camsservices.net or 610-674-9021.

6.1. Personal Property

• Customers should remove outdoor furniture, decorations, vehicles, and other personal belongings from work areas before service begins. Cam's Services is not responsible for damage to items left in service areas.

6.2. Communication & Special Requests

• Any special requests, property-specific concerns, or service modifications must be communicated in writing in advance to ensure proper accommodation. We will document the request in the customer's service notes. Special requests may incur additional costs, which will be communicated beforehand.

6.3. Notification of Issues

• Customers must report any service concerns within 24 hours for resolution to be considered.

7. Termination of Service

7.0. Customer-Initiated Termination

• Customers may cancel or skip ongoing services at any time with at least 48 hours' notice, subject to the terms outlined in the service agreement. Cancellation fees or outstanding balances must be settled before termination is finalized. Terms may vary by service type — refer to the specific service agreement for details.

7.1. Company-Initiated Termination

• Cam's Services reserves the right to terminate service under the following conditions:

• Non-Payment: Failure to pay outstanding invoices after repeated collection attempts as described in Section 2.4.
• Repeated Cancellations or Skipped Services: Excessive last-minute cancellations or skipped services that disrupt scheduling.
• Unsafe Working Conditions: Presence of hazards, hostile behavior, or property conditions that prevent safe service completion.
• Failure to Adhere to Service Agreements: Violation of agreed-upon terms, including unauthorized service modifications.

7.2. Refunds & Final Invoices

• Any final charges, outstanding balances, or applicable refunds (if eligible) will be processed upon termination.

8. Satisfaction Guarantee & Disputes

8.0. Service Quality Concerns

• If a customer is not satisfied with a service, they must report the issue within 24 hours of completion for a resolution to be considered.

8.1. Resolution Process

• Cam's Services will assess the concern and, if deemed valid, may offer a correction, adjustment, or alternative resolution at its discretion.

8.2. Refund Policy

• Refunds are not guaranteed and will only be issued under specific conditions outlined in the service agreement.

8.3. Dispute Resolution

• If a dispute arises, Cam's Services will make reasonable efforts to resolve the issue amicably. If a resolution cannot be reached, the terms outlined in the service agreement will govern the dispute process.

• Refunds are only issued for canceled services before work has begun. Once service has started, no refunds will be provided unless otherwise specified in the service agreement.
• Invoice Errors: If you believe there is an error on your invoice, please contact us within 7 days of receipt.
• Service Quality Disputes: Concerns regarding service quality must be reported within 24 hours for a resolution to be considered.

8.4. Guarantees

• Any service guarantees, if applicable, will be explicitly stated in the service agreement for that specific service. If no guarantees are outlined in the service agreement, none are provided, and any expectations should be discussed in advance.

9. Legal Compliance

9.0. Regulatory Compliance

• Cam's Services operates in compliance with all applicable local, state, and federal laws, including regulations related to environmental practices, waste disposal, and workplace safety.

9.1. Licensing & Insurance

• The company maintains all necessary licenses, permits, and insurance coverage required to perform its services. Customers may request proof of insurance upon request.

9.2. Property Regulations

• Customers are responsible for ensuring that any requested services comply with local zoning laws, HOA regulations, and permit requirements.
• Cam's Services is not liable for service disruptions or penalties resulting from non-compliance with such regulations.
• Certain services (such as landscape and hardscape installations) may require permits, which will be outlined in the specific service agreement.

9.3. Liability Disclaimer

• While we follow industry best practices, Cam's Services is not responsible for legal or regulatory violations resulting from undisclosed property conditions or customer requests that conflict with local laws.

9.4. Updates to Terms & Conditions

• Cam's Services reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be available at www.camsservices.net.
• Customers will receive at least 30 days' notice of any material changes before the updated terms go into effect. Notification will be sent via email or text.
• Right to Cancel: If an update breaches an existing agreement or directly negatively impacts a customer's current service, they may cancel without penalty before the new terms take effect. Customers must submit a written cancellation request within 7 days of the 30-day notice period.

10. Additional Terms

• Cam's Services will provide these Terms & Conditions via email or other written communication.
• If no email is on file, the customer will receive access to a Client Portal, sent via email and text, allowing them to update their account information and review the latest terms.
• Customers are responsible for staying informed and complying with the terms outlined in this agreement.

Clauses

1. Indemnification

• The customer agrees to indemnify, defend, and hold harmless Cam's Services, its employees, and subcontractors from any claims, damages, liabilities, or expenses arising from:

• Customer negligence, failure to disclose hazards, or improper use of services.
• Third-party claims related to property conditions or regulatory violations.
• Injuries or damages occurring after the service has been rendered, unless due to Cam's Services' negligence.

2. Force Majeure (Uncontrollable Events & Service Delays)

• Cam's Services is not liable for delays or inability to perform services due to uncontrollable events, including but not limited to:

• Severe weather, natural disasters, or extreme conditions.
• Labor strikes, supply shortages, or equipment failure.
• Government actions, legal restrictions, or public emergencies.

• If a force majeure event affects service, Cam's Services will make reasonable efforts to reschedule as soon as possible.

3. Severability (If Part of the Agreement is Invalid)

• If any provision of this agreement is found to be unenforceable or invalid, the remaining terms shall still apply in full force.

4. Governing Law & Dispute Resolution

• This agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law provisions.

4.1. Mandatory Binding Arbitration

• ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION, AND NOT BY COURT LITIGATION.
• By entering into this agreement, both parties expressly waive their right to a jury trial and their right to participate in any class action lawsuit or class-wide arbitration.

4.2. Arbitration Process

• Arbitration shall be conducted by a single neutral arbitrator mutually agreed upon by both parties. If the parties cannot agree on an arbitrator within fifteen (15) days of a written request for arbitration, either party may petition a court of competent jurisdiction in Northampton County, Pennsylvania solely for the purpose of appointing a neutral arbitrator.
• Arbitration shall take place in Northampton County, Pennsylvania, unless both parties agree in writing to an alternative location or remote/virtual proceeding.
• The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, including injunctive relief, but shall have no authority to award punitive damages beyond what is permitted by applicable Pennsylvania law.
• The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

4.3. Arbitration Costs

• Each party shall be responsible for its own attorneys' fees and costs unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award fees and costs to the prevailing party.
• The costs of the arbitrator and any administrative fees shall be allocated by the arbitrator in accordance with applicable rules and the merits of the dispute.

4.4. Pre-Arbitration Notice

• Before initiating arbitration, the disputing party must provide written notice to the other party describing the nature of the dispute and the relief sought. Both parties agree to negotiate in good faith for a period of no less than fifteen (15) days following such notice before commencing arbitration.

4.5. Exceptions

• Nothing in this section shall prevent either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction in Northampton County, Pennsylvania to prevent imminent harm pending the outcome of arbitration.

5. Waiver (Failure to Enforce a Right Doesn't Remove It)

• Failure by Cam's Services to enforce any term or condition in this agreement shall not be considered a waiver of that right for future enforcement.

6. SMS

• All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

www.camsservices.net  |  support@camsservices.net  |  610-674-9021