Fees and Booking policy 2026

There are no refunds on cancellation or non attendance.

BOOKINGS RULES

Non- attendance for permanent bookings and vacation care bookings:

During periods of non-attendance, full payment of fees applies as a holding/insurance of placement. Non-payment may result in loss of placement.

A permanent booking is at a reduced rate ensuring you child's permanently reserved place thus families are required to pay for any permanent bookings absences.

No refunds are given for non-attendance or cancellation of before or after school care bookings or vacation care bookings.

Rules for casual, permanent and vacation care bookings:

A digital or hard copy term time booking information must be supplied to make and alter bookings

A permanent booking is for a maximum of 1 year and a minimum of 6 consecutive weeks (not including vacation time); and may start at any time in the school year and will continue to the end of that year or until a parent advises via formal and separate request to cease that booking. A permanent booking is at a reduced rate and during periods of non-attendance, full payment of fees applies for all absences.

Cessation of all or part of a permanent booking without penalty requires 15 days of notice. (e.g. Notice for cessation of a Tuesday PM permanent booking must be notified by 5pm the prior Tuesday fortnight.) Failure to provide this notice will result in the continuation of the booking for an extra two weeks.

No credit is offered for non-attendance on a casual or permanent before or after school care day for use on another day.

Cancellation of a casual booking for Before School Care or After School Care must be made at least 24 hours prior or fee will be payable.

Green Umbrella’s casual and permanent bookings pricing structures will be applied regardless of the amount of time attended at a booked session.

Parents/Carers are obliged to notify Green Umbrella before 2:30pm (via text message or email) if their child will not be attending their booked PM session. Failure to do so will incur a $15 finder’s fee.

Term time booking suspensions:

Providing that 8 days of notice is supplied; and provided that the resumed booking is identical to the initial booking; and that a resumption date is supplied, a permanent booking schedule may be suspended for a minimum of 2 weeks and then resumed and may incur a $20 administration fee. The suspension period will not count towards the required 6 consecutive weeks for permanent bookings. Any attendances during the suspension period will be considered as casual. A maximum of 2 suspension periods per family per year are permitted.

Term time permanent booking swaps:

If vacancies permit, one or more children in a family may have a permanent booking ‘swap’ of all or part of an existing permanent booking so transferring it to other permanent sessions of equal value. Term time booking ‘swaps’ may only be used in the context of an on-going permanent booking. An administration fee of $20 may be applied per ‘swap’ request per child.

Vacation care booking swaps:

Vacation care ‘swaps’ (deferred credits) for all or part of a vacation care booking may be requested prior to the start of a vacation care session (up to 5pm on the last day of term); with a maximum of 1 ‘swap’ request per family per vacation care period. An administration fee of $20 may be applied per ‘swap’ request. A vacation care swap can only be used for the same vacation care period.

Fees are invoiced via email on a fortnightly basis. Permanent positions are charged in advance and casual spots are invoiced the fortnight following attendance. Prompt payment of fees is essential. Green Umbrella, as a not-for-profit organisation, relies on fees to run the service. Fees must be paid through a direct debit system fortnightly either from your bank account or your credit card. Please note that fees may apply. Cash payments are not accepted.

Green Umbrella is a CCS (Child care subsidy) registered service and eligible families will have any benefits or rebates deducted from their invoice prior to payment in order to keep fees as low as possible for families. In order for this to occur parents need to register for the Child Care Subsidy and provide their CRN to Green Umbrella on each child’s enrolment form. Any enrolment errors associated with Centrelink must be rectified by the family as Green Umbrella is not able to act on behalf of children or families.

Fees are paid for the days that a child is booked into Green Umbrella irrespective of attendance. If we receive sufficient advance notice of an absence for health reasons or pre- booked holidays and we are able to offer this vacancy to another child then the fee for this day may be deducted from your invoice.

Please contact Green Umbrella by mobile: 0434945261 or email: greenoshc@gmail.com for notification of any absences ASAP. If we are not informed of your child’s absence we will be left looking for them at school unnecessarily. Searching for your child can cause a great deal of stress and worry for Green Umbrella staff, especially if we are unable to locate them due to them being away without us being informed of their absence.

Late Pick Up Fees: Children must be collected from Green Umbrella by 6.00 pm. Green Umbrella closes at 6.00pm sharp, signing your child/ren out after this time will incur a late fee of $15 for the first 10 minutes or part thereof, and $1 per minute after this per child. The penalty fee must be paid with the next invoice.

If a child has not been collected from Green Umbrella by 6.00pm with no notification, staff will attempt to contact parents and then all of the emergency numbers on the child’s enrolment form.

Updated January 2026

Revised annually