Account

Information

Where to Go

Need Help?

Parents/guardians use the activation key found on the ParentVUE activation letter to access their account. This support guide details the process.

Parents/guardians then log into ParentVUE with the username and password they created when they activated their account. Activation must first be completed in the web browser in order to use the mobile app.

Parents/guardians can view grades, schedules, access SynergyMail, and more in ParentVUE.

ParentVUE

iOS App - ParentVUE

Android App - ParentVUE 

Parent/guardian help materials (guides and videos) in multiple languages can be found here 

Need your activation letter? Send an email to

communitytechsupport@mcpsmd.org

Parents/guardians access student courses at  myMCPS Classroom (Canvas)

• When parents/guardians activate their ParentVUE account, a myMCPS Classroom Observer account is created within 24 hours.
• Observers can view posted assignments, discussions, and other content but cannot edit or view student submissions from this account.
• Observers can view any assignments/quizzes/discussions on the Calendar, as long as a due date is designated for the item.

Parents/guardians access myMCPS Classroom (Canvas) courses as the home base for teaching and learning.

To access:

1. Log into ParentVUE via your web browser (not the mobile app)
2. Click on Parent Resources
3. Click on the myMCPS Classroom link

“Parent Resources” tab of ParentVUE

There is not a separate login screen or username/

password for parents/guardians

Check out this Parent/Guardian FAQ for tips on how to customize your myMCPS Classroom experience.

Clicking a link from a notification email? Make sure you are signed in to myMCPS Classroom via ParentVUE first, then return to the email to click the link.

Parents/Guardians can search helpful guides, chat with a virtual agent, request tech support, and more at the Community Tech Support Portal

The portal is available in both English and Spanish.

Community Tech Support Portal

Check out this support guide

Chromebooks are provided by the student’s school. Chromebooks in need of repair should be returned to the student’s school. Parents/guardians will receive a notice of any fee owed due to accidental or intentional damage.

Chromebook Repair Costs: See here

Chromebook Acceptable Use Policy: See here

Regulation IGT-RA: See here

Chromebook Troubleshooting Guide