Steps

Particulars

1.1 Access the login portal in PICPA OVS using this link - https://www.picpaelection.com/member-registration/log-in 

2.1 Click the “FORGOT PASSWORD?” to reset your password.

2.2 Type in your registered email and CPA # to complete the password reset and account recovery.

2.3 Click on the green “SEND RESET CODE” button.

2.4 Confirm successful submission of request for “PASSWORD RESET” as displayed in the message prompt.

2.5 Review further instructions displayed on screen.

3.1 Check your  INBOX (Primary tab) of your registered email account. Look for the email from PICPA COMELEC (info@picpaelection.com) with the subject “PICPA OVS: Account Recovery - Reset Password”.

3.2 Click on the blue “RESET PASSWORD” button to enable password reset.

3.3 If you can not find the aforementioned email notifications in your INBOX, please check your SPAM, SOCIAL and PROMOTIONS tabs of your registered email account.

3.4 If you can not locate the email, ask support from your IT team to allow PICPA OVS resources (ie domain, subdomain, IP address, emails, and URLs)  to be whitelisted or allowed access to your network.  

Refer to this link for more details: https://docs.google.com/document/d/11KkdXmPpyYl6uO8VNlzNrGBGI5decGP7SG7j9TXxaUc/edit 

3.5 If the problem of not receiving email from PICPA OVS persists, send a request for “RESET ACCOUNT” in the PICPA OVS hotline portal https://www.picpaelection.com/site-landing/tech-support/hotline.  

For more information how to RESET ACCOUNT:

https://docs.google.com/document/d/1mA5A64lAvxDRaA0ZQIj9wf4U9EvkN62HZ4oc-8la4bU/edit?usp=sharing

N.B. Regularly check your email for the resolution of your hotline request. Once your account reset is approved, the account status that will be displayed in the Membership Inquiry (https://www.picpaelection.com/site-landing/account-inquiry) will now be “UNREGISTERED ACCOUNT”. You can then register another email address, preferably a personal email add using Google, Hotmail, or Yahoo.

For more information how to activate “UNREGISTERED ACCOUNT”:
https://docs.google.com/document/d/18AhBkfn8zVQYlj1tfq9hA9YIl9mpvxe664Nv_zKT36U/edit?usp=sharing

4.1 In the reset password portal, type in your new password twice.

N.B. Password - Make sure to use the password combination that you can easily recall. The password should be at least 8 characters long and it must contain (a) an upper-case letter, (b) a lower-case letter, and (c) numbers. Sample: Ovs14344

4.2 Confirm successful “RESET PASSWORD” as displayed in the message prompt.

Refer to step 1 for details.