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cold_outbound_telephone_script
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COLD OUT-BOUND
TELEPHONE SCRIPTS

TOLD BY RUN_FRICTIONLESS

FREDERICK W TAYLOR,
SCIENTIFIC MANAGEMENT 1911


ICE BREAKER

Hello, is that Sally?

Hi, my name is {XXX}.

I am calling from [hidden].

{XXX} is a worker collective.

Recently you reached out for a [hidden] and today I am following up. You connected with a colleague of mine on Linkedin recently and I’m following up to speak with you in person.

Q: Are you still contracting? Y/N

Q: Are you using a payroll organization to support your contract? Y/N

[At this point we know if they are limited company or umbrella]

Thanks. I’ll just take 30 seconds of your time and then I’m going to hang up.

PITCH UMBRELLA

You may be aware of the expense changes facing contractors from umbrella companies. Pay rates are expected to fall by 10-15%.

One alternative is to ask your employer to pay for your expenses. Another is to think about joining worker collectives like [hidden] which treat expenses at a company level and return the benefits to you as part of a bonus.

We have a few from {XXX} on our books.

PITCH LIMITED

You may be aware of the hike in dividend tax facing contractors from limited companies. Pay rates are expected to fall 5%.

An alternative is to go standard PAYE. Another is to think about joining worker collectives like [hidden]. [hidden] does not have the overheads, fees, and taxes faced by a limited company.

Given the new changes to dividends and expenses, [hidden] can offer 10% better than a limited company from April.

We have a few from {XXX} on our books.

CALL-TO-ACTION

Sally, I’ll send you more information shortly. What is the best email address to write to you?

CALL-TO-ACTION #2

Sally, it’s likely you will ask us to do a [hidden] to compare our worker collective to your {XXX}. Can I call you tomorrow at the same time to chat for 15 minutes?

Thanks. Have a great day ahead.

OBJECTION: I’M BUSY CALL BACK LATER

Okay. Can I quickly take down your email? I’ll send you information you can review in your own time.

OBJECTION: HOW DID YOU GET MY CONTACTS?

Sometime in the last year, you contact [hidden] or one of its sister companies to request a [hidden]. Today I’m following up to see if you are still contracting.

FOLLOW UP TASKS

 

 




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