FAQs

THE EXPERIENCE

What is Neon Brush  and what can I expect?

For 1h30, alternate between painting and sipping on refreshing beverages (only non-alcoholic beverages will be available). Neon Brush is a UV, fluorescent painting experience that invites you to use your imagination and creativity to paint what you’d like.

How long does the experience last?

The experience will last approximately 1.5 hrs.

Can I purchase drinks on-site beyond the 1 beverage included in my ticket?

Purchasing additional drinks within the experience will not be possible.

Do I need to bring my own supplies?

No, we will be providing all the paints and equipment for you.

I have never done a painting class before, do I need to have any skills?

No, this experience is open to any skill level.

Do I need to wear special clothing?

We’ll be providing aprons to cover your clothes. However, we do recommend wearing clothing that you wouldn’t be too upset about getting dirty.

Will there be strobe lights?

No, there will not be any strobe lights.

Will Covid safety regulations be in place on site?

Any regulations in place at the time of the experience in Dubai.

Can I take photos or record the experience? 

Absolutely! We encourage guests to take photos throughout the experience.

TICKETS

Do I need to print my ticket?

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Are refunds allowed?

No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us here directly to change your ticket.

Where can I get tickets?

• On the Fever App, available on Google Play and Apple Store
• On the Fever website

Can I purchase a ticket at the event?

Tickets are not available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

I can't find my ticket. What can I do?

Normally, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

How do I book a ticket for my carer?

Carers are welcome at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility
• Receipt of Personal Independence Payment (PIP)
• Evidence of being severely sight impaired
• CredAbility Access Card – + 1 category requirement

ACCESS

Is the venue wheelchair accessible?

Yes, our venue is able to offer access to wheelchairs and seating.

Is there an age requirement for the event?

Yes, this event is 18+.

When should I arrive?

Doors will open 20 minutes prior to the start time of the experience.

What happens if I arrive late?

No late entry is permitted as this would disrupt the flow of the class for other customers.

Will restrooms be available on-site?

Yes, there are toilets available on-site, which are cleaned and disinfected regularly.

What is the venue?

The venue is inside the NYU University. Room 006, Arts Center (C3 Building)..

Is there parking available on site?

There is parking available on site.

Can I bring animals?

No animals, besides service animals, are allowed under any circumstances.

Are service animals allowed inside?

Yes, service animals are admitted inside the venue. However, no other pets or animals are allowed.  

Can I bring my own food and drink?

Food or beverages purchased outside the venue are not allowed to be consumed on the premises.

Can I smoke or vape during the experience?

It is forbidden to smoke or vape during the exhibition.

Is there air conditioning?

Yes, there is air conditioning.

Is there a cloakroom/lockers available on site?

No, neither a cloakroom nor lockers are available on-site. However, there will be space next to your tables or at the corners of the room where you can leave your coats/belongings while participating in the experience.

What do I do if I leave or lose something at the venue?

If you are in the area and wish to pass by the venue to ask personnel about any missing items, please feel free to do this. Otherwise, please contact us here and we will see with the venue if they have found your missing item. If so, you can then pass by the venue to pick it up at a time of your convenience.

Are there chairs available? Will I be seated during the experience?

Yes, we will have tables and chairs set-up for everyone for the entire duration of the event. However, if you prefer to stand while you paint that is also possible.