PATIENT SATISFACTION SURVEY Responses September 16th – 20th 2019 | ||
How pt heard about MRI | ||
Doctor | 95% | 61 |
Friend/ relative | 4.8% | 3 |
Other / Consultant | ||
Awareness that Southscan MRI has its own web site |
| |
YES | 1.5% | 1 |
NO | ||
EVER LOGGED ON? | ||
YES | 1.5% | 1 |
NO | ||
DID YOU FIND WEB SITE USEFUL? |
| |
YES | 1.5% | 1 |
NO | ||
Appointment wait |
| |
<1 week | 90% | 58 |
1-2 weeks | 6% | 4 |
3-4 weeks | 1.5% | 1 |
Longer | 1.5% | 1 |
Method to make app |
| |
I received a phone call from Southscan | 93.4% | 60 |
In person i.e called in to Unit | 3% | 2 |
Other | 3% | 2 |
Phone app | ||
No delay | 98.4% | 63 |
Found it difficult to get through | 1 | |
Prompt response, but delay getting app | ||
The STAFF | ||
Greeted pt appropriately | ||
Yes | 100% | 64 |
No | ||
Efficient check in | ||
Yes | 100% | 64 |
No | ||
Explained the procedure | ||
Yes | 100% | 64 |
No | ||
Helpful/Sensitive to pt needs | ||
Yes | 100% | 64 |
No | ||
Scan Room | ||
Clean | ||
Yes | 100% | 64 |
No | ||
Waiting Area | ||
Comfortable | ||
Yes | 98.4% | 63 |
No | 1 | |
TIME | ||
Were you seen within 30 minutes of your appointment time? | ||
YES | 98.4% | 63 |
NO | ||
Waited more than 30 minutes | ||
YES | ||
NO | 100% | 64 |
Approx how long? | ||
Info on getting report | ||
Yes | 100% | 64 |
No | ||
OVERALL IMPRESSION CARE | ||
Very Satisfied | 98.4% | 63 |
Satisfied | 1 | |
Dissatisfied | ||
Very Dissatisfied | ||
OVERALL IMPRESSION Experience |
| |
Very Satisfied | 100% | 64 |
Satisfied | ||
Dissatisfied | ||
Very Dissatisfied | ||
Would Pt recommend Southscan to others | ||
Yes | 100% | 64 |
No | ||
| ||
Comments from participants:
most efficient, good standard | very friendly staff | v happy with entire visit | |||||||||||||||||||||||||
excellent service, lovely staff | perfect | ||||||||||||||||||||||||||
can't see how it could be improved | |||||||||||||||||||||||||||
seen quicker than expected | |||||||||||||||||||||||||||
64 patients out of 142 PATIENTS – (APPROX 45% OF PATIENTS SCANNED OVER 5 WORKING DAYS)
SouthscanMRI Oct 2019 Page of