FAQs
THE EXPERIENCE
What is Neon Brush and what can I expect?
For 1h30, alternate between painting and sipping on refreshing beverages (both alcoholic and non-alcoholic beverages will be available). Neon Brush is a UV, fluorescent painting experience that invites you to use your imagination and creativity to paint what you’d like.
How long does the experience last?
The experience will last approximately 1.5 hrs.
Can I purchase drinks on-site beyond the 1 beverage included in my ticket?
No, this event does not include a bar; you can bring your own drinks, but nothing will be sold on-site.
Do I need to bring my own supplies?
No, we will be providing all paints and equipment for you.
I have never done a painting class before, do I need to have any skills?
No, this experience is open to any skill level.
Do I need to wear special clothing?
We’ll be providing aprons to cover your clothes. However, we do recommend wearing clothing that you wouldn’t be too upset about getting dirty.
Will there be strobe lights?
No, there will not be any strobe lights.
TICKETS
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us here directly to change your ticket.
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Can I purchase a ticket at the event?
Tickets are not available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
I can't find my ticket. What can I do?
Normally, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.
For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Can I make a group booking
If you would like to book for a large group, please go to https://paintinthedarkexperience.com/groups/
ACCESS
Is there an age requirement for the event?
Yes, this event is 20+.
When should I arrive?
Doors will open 10-15 minutes prior to the start time of the experience.
What happens if I arrive late?
No late entry is permitted as this would disrupt the flow of the class for other customers.
Will restrooms be available on-site?
Yes, there are toilets available on-site.
What is the venue?
The venue is the Chiba City Museum of Art 4F Atelier. The detailed address is: 3 Chome-10-8 Central, Chuo Ward, Chiba, 260-0013
Is there parking available on site?
There is parking available on site, but we recommend public transportation because the parking is limited and shared with other guests of the Chiba City Museum of Art. The venue is approximately 3 minutes walking distance from bus stations (Chuo 3-chome or Yamatobashi) and 15 minutes from JR Chiba station.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
Can I bring animals?
No animals, besides service animals, are allowed under any circumstances.
Are service animals allowed inside?
Yes, service animals are admitted inside the venue. However, no other pets or animals are allowed.
Can I take photos or videos of the experience?
Feel free to take photos. When taking photos, please make sure not to disturb the other customers. Professional equipment and tripods are not permitted.
Can I bring my own food and drink?
This is a BYO event. You can bring beverages and small food, we will provide glassware. Please remember this is a dark setting so food should be kept minimal.
Can I smoke or vape during the experience?
It is forbidden to smoke or vape during the exhibition.
Is there air conditioning?
Yes, there is air conditioning.
Is there a Cloakroom / lockers available on site?
No, neither a cloakroom nor lockers are available on-site. However, there will be space next to your tables or at the corners of the room where you can leave your coats / belongings while participating in the experience.
What do I do if I leave or lose something at the venue?
If you are in the area and wish to pass by the venue to ask personnel about any missing items, please feel free to do this. Otherwise, please contact us here and we will see with the venue if they have found your missing item. If so, you can then pass by the venue to pick it up at a time of your convenience.