Tickets
What are the different ticket types?
There are Tickets Premium, Zones A, B, C & D available for purchase.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their Personal Assistant/Support worker. Please note that the guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket please email us here with proof of disability.
Here are some of the documents we accept:
● Middle or Higher rate DLA for care and/or mobility.
● Receipt of Personal Independence Payment (PIP).
● Evidence of being severely sight impaired.
● CredAbility Access Card – + 1 category requirement.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 24 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
FUGA - kultúrne centrum kresťanov, Moyzesova 62, 040 01 Košice, Slovakia.
How do I get to the venue?
FUGA is located in Košice city centre and is easily accessible by public transport.
Tram stop: Dom Umenia, Krajský súd
Bus stop: Dom Umenia, Rektorát UPJŠ
Is there food served?
Only drinks will be available for purchase at the location.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
No, the venue is not accessible for people with mobility disabilities.
Is there parking available?
There is no public parking available directly at the location. Parking is available in public parking lots near the building on Timonova or Tajovského streets.
We recommend using public transport or arranging to be dropped off close to the venue entrance.
Restrictions
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians
Can I leave the concert room during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.
Changes to the event
What happens if the weather conditions do not allow for the event to take place?
If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you arrive together and all have tickets for the same zone. To accommodate you and seat your group together, we recommend arriving at least 30 minutes before the show.
Please note that tickets are assigned to specific zones, and it is not permitted to switch zones to accommodate group seating if tickets were purchased for different zones.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Are the candles flammable?
Please note that, for the security of attendees, all candles will be flameless.